Reviews
Customer Review Ratings
1.78/5 stars
Average of 9 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDANYALE J
Date: 06/14/2024
1 starDANYALE J
Date: 06/14/2024
I purchased a car from them in September of 2023, the engine went out in May of 24 while I was in **** Texas picking my daughter up from college. I had the car towed the the ******* dealership in **** to be looked at, and was told the engine was bad. I called the dealership to inform them what was going on and that the dealership was going to try and get the engine repaired by *******. The process took about a month to get approved. during this time I asked Auto City for a loaner car, and was told they couldn't help me unless they had my car at their repair center. I had to get a rental which cost me $1278 for that month. Auto City went to Waco ******* and repo the car before it could fixed. Now they want me to pay $1800 to get the car back that has no engine..I haven't even had this car a year and it's suppose to be under AUTO CITY WARRANTY.. THEY SELL LEMONS DO NOT BUY HERE.Auto City
Date: 06/17/2024
We appreciate you taking the time to leave this review. Respectfully, there are a number of inaccuracies. Your account was past due prior to the vehicle breaking down. Auto City is similar to most other dealerships in that we do not have a loan car program. This is clearly explained to you at the time of closing. Where we differ from most dealerships is that instead of a loan car program, we have a 24-month / 24,000-mile limited warranty, which covers most of the major systems in the vehicle. The engine was replaced under warranty with a brand new engine with zero miles, at no cost to you. Prior to your vehicle being repossessed we made a number of attempts to contact you to make payment arrangements with you for your past-due balance. Calls, text messages, and emails all went unanswered, leaving us no other recourse but to repossess the vehicle. We did not hear back from you until after we repossessed the vehicle. We never know when a vehicle is going to need to be repaired, but we stand behind every vehicle we sell when something does go wrong.Review fromShanna G
Date: 02/19/2024
1 starCUSTOMER SERVICE REP RUDE AS H*** WANT MY INFO BUT KNOW HOW TO INVITE ME TO LOOK AT SELECTIONS IN MY BUDGET OR WHAT MY CREDIT WILL APPROVE ME FOR.Review fromRachelle Y
Date: 10/13/2023
4 starsI recently bought a ***** Accord from Auto City. I was directed to ******. Very efficient and fast, he is a great salesman, knows his stuff and it's apparent he is a proud dad. Thank You so much for your service ******! Would recommend Auto City to anyone, be sure to ask for ******.Review fromShanterica A
Date: 07/27/2023
1 starShanterica A
Date: 07/27/2023
Where do I start ok i bought a buick lacrosse from them an the second day i had it it started shaking badly and cutting off while i was in traffic i told *********** about the problem and they gave me a drop off at the service date which was approximately 3 weeks later while in the shop they kept giving me the run around so i went an got my car, it was still shutting off jus this time it was even worsened they towed my car and havent gave me any good news since all they keep saying is they will have an update for me these people are scammers Ive asked them numerous of times to put me in another vehicle and they refused i didnt have the car 48 hrs before I called them about the problems **** stop answering the phone and my text messages which only showed me this place is a joke please do not take your hard earned money to these guysAuto City
Date: 07/28/2023
We appreciate you taking the time to leave your feedback. That is certainly not the experience we want for our customers and we will continue to work with you to resolve your concerns.Review fromEshell H
Date: 04/14/2023
1 starEshell H
Date: 04/14/2023
I’m a long time returning customer of you alls I’ve made several complaints i even have gone to the better business bureau in regards to how disrespectfully i have been treated i had a 2014 black Volkswagen with you all and only owed $5k left so i took My vehicle for servicing and with awaiting a few weeks Terry called me from the Lancaster location where my vehicle was and advised my vehicle was unrepairable when they tried to fix the valves the vehicle would no longer drive after investing over $22k i was devastated so i began To see what options i had to roll over which i already Invested i was then contacted by manager Jorge and was advised i can Pick a vehicle from their Arlington location at this point nothing was discussed about what would happen with my other vehicle in fact they increased my payments and put me into something else i then began to complain and decide i no Longer wanted to do business or keep the vehicle you guys agent Alexx explained i had 30 days to cancel and change my mind i do Have 2 witness and recorded proof i texted Alexx within 4 days and advised the vehicle had issues the air did not work the vehicle was already jumping also which lead me to be firm and cancel the contract they ignored my request Alexx just kept pushing for me to keep the car until so many days past that when Jorge told me he does not have a corporate contact and the owner did not want to speak with me i began my BBB complaint in to my surprise the owner Keith reached out and still was not helpful and ignored the fact that i had been trying to cancel the loan i will keep complaining through BBB and whomever else i need To as it’s not right getting over on people at all!!Auto City
Date: 05/05/2023
Thank you for taking the time to provide that feedback. I understand that our support department worked with you to get the matter resolved to your satisfaction. It's important to us that every customer receive the kind of customer service we would want for our own family. Which is why the customer support department exists in the first place. I'm glad to know it's working and that our customers are receiving the kind of service they deserve. Best wishes to you and your new arrival and thank you for being a valued Auto City Customer.Review fromDarrionne A
Date: 03/17/2023
1 starDarrionne A
Date: 03/17/2023
I don’t recommend that anyone buy a car from them. I purchased a 2016 Kia optima about a week and an half ago and the motor turned out to be no good in the vehicle the car quit on me in the middle of the the freeway. After 2 days and several unsuccessful attempts to reach the shop I went there personally they finally sent a tow to pick up the car and it’s been 3 days and still no diagnostic on my car. They won’t refund my money or give me another car they just keep giving me different time frames on how long it would take to get the car back. I am a single mother who works hard for my money I told them up front I didn’t want a Kia but they insisted that was all they had and now I’m still careless and out of thousands of dollars. The communication between the shop and the actual location is horrible. I honestly would no recommend this car lot to anyone.Auto City
Date: 05/05/2023
Thank you for the feedback *********. We appreciate your business and I'm very glad we were able to satisfactorily resolve your concerns. We will do everything we can to earn back your trust.Auto City
Date: 05/05/2023
BBB - for some reason, this review shows as unresponded to, however i did respond on 3/22/23 and tried again today. can you please try to correct this. thank you.Review fromAntonni M
Date: 02/17/2023
1 starAntonni M
Date: 02/17/2023
I wouldn't recommend this company at all. **************** Center is the complete worst. They joy ride your car claiming it to be a test drive. I took my car in for service and just reading the mileage in and the mileage out they drove my car 136 miles. **** I picked up the car there were parts for another client's vehicle in my backseat. I was told oh we do this all the time. I don't think that is you conduct business. That fact that I wasn't asked if my vehicle could be used to pick up part is ridiculous.Auto City
Date: 02/20/2023
*******, thank you for taking the time to provide that feedback. I understand that our support department is also reaching out to you in response to your email to them. If you would please check the actual mileage on your vehicle. I think you will find that the mileage on the service ticket was entered incorrectly. The miles when it came in were 105,426, and it left with 105,462 miles, which means we actually test drove it 36 miles not 136. Apologoies for the confusion and thank you for being a valued Auto City Customer.Review fromZeana F
Date: 11/15/2022
1 starCompany over charge lie to customers switch paperwork and service that needs to be done they don't do they will just turn the check engine light off Don't buy cars from this place they will scam you...Review fromPHILIPPIA W
Date: 05/28/2022
5 starsPHILIPPIA W
Date: 05/28/2022
Edgar ********
Sales Associate
Juan *********
Sales Manager
I WALKED IN FRESH OUT OF BANKRUPTCY. I WAS APPROVED THE SAME DAY EFFORTLESSLY. PULLED EVERYTHING UP ONLINE. WILL RECOMMEND THE ARLINGTON LOCATION TO FRIENDS AND FAMILY. THEY TREAT YOU LIKE FAMILY. I HAD A COUPLE OF ISSUES WITH MY SUV AND WAS RESOLVED IMMEDIATELY. SERVICE DEPT VERY HELFUL AND FRIENDLY. COLLECTIONS DEPT CAN WORK ON THEIR SKILLS. THEY CAN LEARN FROM SALES, AND SERVICE DEPT. THERE WAS A HICCUP AS TO WHEN PAYMENT FIRST STARTED. RESOLVED BY MY SALES REP EDGAR. YOU GO BOY!!! JUAN YOU ARE AN AWESOME SALES MANAGER!!Auto City
Date: 06/01/2022
********** thank you so much for that amazing 5-star review. We understand that bad things happen to good people and we are happy to invest in your brighter future. You should expect that same great customer service for many years to come. Special acknowledgment to Juan and his awesome team at our Arlington location. Thank you for treating our customers with the care and respect they deserve.
Auto City is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.