Reviews

Review Details

• Review fromSharda S.

  Date: 06/19/2023

  1 star

  Sharda S.

  Date: 06/19/2023

  If I had a choice not to leave a star at all I wouldnt!!!!!!!I purchased a 2008 Cadillac Escalade on Mothers Day weekend. I had to wait 2-3 days before I was able to get it due to them saying it needs to go through inspection and after finally getting it the check engine light was on, the passenger door handle was loose as well as the chrome piece on the side door. The mirrors dont close, car SHAKES AND ROCKS over 60 mph on the freeway. I had to drop the car off twice to get everything fixed and the check engine light is still on. I was told the factory may be selling default sensors but it was replaced twice and still the check engine light is on. I left my car over a week as well due to them needing to fix my headlight and I was told at first to not drive at night. The headlight was supposed to be there on Thursday and it didnt come until Tuesday of the following week. I had to call in at work because I am 8 months pregnant and at the time my daughter was not feeling well and they made me sit up there for 2-3 hours to look at check engine light that is still on today! I live in Arlington and dont feel like I need to keep asking family members and friends to give me a ride to and from ************! When the car I purchased should be a reliable car. I am a mother of 3 with one on the way in August which is why I purchased the suv in the first place. I paid a car off with this company before and did not expect to be treated so awful. The only person I could say that has tried to work with me was ******. Everyone else has pushed me aside and is not willing to take this matter seriously!! Be careful and really inspect the cars you choose from this company.

  Big Tex Auto Mart

  Date: 06/22/2023

  I am writing to address your recent complaint filed with the Better Business Bureau regarding the mechanical issues with your vehicle. Please accept our sincere apologies for any inconvenience or frustration this issue may have caused you. At Big Tex Auto Mart, we take customer concerns seriously and strive to provide exceptional service, so I appreciate the opportunity to respond and seek resolution.After thoroughly reviewing your complaint, we have investigated the matter and gathered all the relevant information. Our findings indicate that there were indeed some shortcomings on our part, and we regret any dissatisfaction you experienced as a result. It is our goal to ensure that every customer receives the highest level of satisfaction when interacting with our company.We understand the importance of addressing your concerns promptly and taking appropriate action to resolve the issue. We would like the chance to repair your vehicle correctly. We are willing to schedule an appointment any time that works with your schedule. In addition, we are willing to provide alternative transportation while your vehicle is being fixed.We genuinely value your feedback and appreciate your willingness to bring this matter to our attention. Your satisfaction is of utmost importance to us, and we are grateful for your patience and understanding throughout this process.