ComplaintsforChacon Autos, Ltd.
Used Car Dealers
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Complaint Details
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Initial Complaint
07/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've recently fell behind on my car note due to not being able to work while being pregnant. I have limited financial help and I've asked them multiple times if they could possibly defer my payments to help me catch up and I was told that were unable to help. I need hardship assistance and can't pay the full amount due at the moment, but I am able to pay something. This is my 2nd car with this company, I traded my first one in and I can't believe they won't even work out anything with me. Horrible customer serviceBusiness response
09/28/2022
Business Response /* (1000, 5, 2022/08/15) */ Chacon has tried to make contact many times and offers several ways to make payments. Keeping our customers' account on track is important. Please reach out to your account representative to discuss options. Thank you.Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid my auto loan off in full there was a remaining balance of 81.00 dollars I made the online payment and they wanted to bill me for insurance of 40 which i been having full coverage on the auto so they took half of the balance i paid of 81.00 dollars and applied it toward the insurance payment instead of taking the payment to pay the car off now it's showing i owe a payment of 42 dollars they refuse to applied the other funds to the balance i spoke with Rachel on Wednesday 04/20 saying she was going to forward to a manager and I spoke with a Jason on 4/21 that was rude kept cutting me off and told me they could apply the funds paid as they see fit as of now the balance of the car has been paid off they just took funds from it and applied it to the insurance which they should have not done because it was the last car payment and the car is insured. The balance should be zero not 42 dollars and not showing openBusiness response
06/27/2022
Business Response /* (1000, 5, 2022/05/02) */ Chacon Autos has spoken with the customer and all is in order. This account has been marked paid. Consumer Response /* (3000, 7, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company argue with me until i just got to the point of frustration and just wanted to receive the title to my car I still have not received this response is false it was only resolved because i paid it. Business Response /* (4000, 11, 2022/05/20) */ Thank you for your response. We value our customer and will find a workable solution. Please contact your customer service representative for a refund of this amount.Initial Complaint
02/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had called Chacon Auto making payment arrangements which I could not follow through. I had an amount of $604 that I was suppose to pay. However I had explained to them my mother is in home hospice which eventually will be passing. Told them there is so many things going on right now to a point I could not work and also lost some hours due to this. I offered what ever I could pay now and the upright refused any amount I could offer at this time and to give me just give me 4 more days and I can pay in full the $604. They still refused. They said they can only hold till end of feb but I would have to pay $350 which I can't at this time. I just asked for a few more days but still refused. They want my pay stubs which I refuse to give them that information. I have enough to handle with my mother and all I'm asking is for some time. I also told them we have to move cause we no longer can afford $1600 a month rent which they increased. So needing funds for the move as well is bringing more hardship. I'm not excusing not to pay. I just need till this coming Wednesday March 2nd and I can make that payment. They are being rude and refuse anything I am offering and would not have any compassion or empathy. At this point I would not refer them to anyone. In the beginning the sales people were awesome but the people in collection of payments are just horrible.Business response
03/23/2022
Business Response /* (1000, 5, 2022/03/07) */ Chacon Autos has reviewed the account and determined the payment was received and posted. Consumer Response /* (2000, 7, 2022/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Chacon Auto apparently waited on the day I informed them when payment will be made which was done as stated. This was all I requested from them was a couple of days. If they could have just agreed and work with me this report wouldn't have been necessary. I hope in the future for myself or any other customer that they would continue to work with us on solutions rather than against us. Especially with people who are trying their best to make it right.Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have $4000 left to pay on my car with a payment of $248 every two weeks.. I contracted Covid and got laid off of work in which I contacted the Chacon and told them my situation in which a representative told me they weren't charging late fees due to the pandemic.. I was able to make one payment but wasn't able to find work that I won't start until Sunday February 27th. Chacon is now telling me I owe $637 that has to be paid in full today. They were already notified I don't begin work until 02/27/2022 which I won't get a full check until the following week and they won't take partial payments. Now they're threatening to repossess my carBusiness response
03/30/2022
Business Response /* (1000, 5, 2022/03/04) */ Chacon Autos has reviewed the account and a workable solution has been reached that satisfies both parties.Initial Complaint
02/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a car that is almost paid off I am at the end of my payment which i have paid about 10,000 instead of applying my last payments to my car loan they are applying them toward insurance payments of 40 dollars I have my own insurance but they refuse to accept it because of the deductible. When I made the payment of 252 on 02/09/2022 instead applying the 210 to my car payment and the 40 dollars to the insurance like usual they took the whole payment and applied toward insurance onlyBusiness response
03/11/2022
Business Response /* (1000, 5, 2022/02/23) */ Chacon Autos has reviewed the account and has reached out to our customer to discuss solutions that work for both parties. Consumer Response /* (2000, 7, 2022/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Applied payments to account correctly.Initial Complaint
02/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
12/22/22 I opened a car loan over the phone with Chacon Autos. I paid $1200.00 on a vehicle and was understood that the 1200 would be my complete down payment. Upon arriving to pick the vehicle up I still was not advised of a $500 deferred payment until after signing paperwork and going on a week later!! This company is a fraud. I never would have paid a $1200 down payment just to have $500 deferred I understood my down payment was only 1200. Well I made a promise to pay on my account 01/28/22 however I had to rush out of town due to a sick family member. When I came back my vehicle was nowhere to be found. They reposted my vehicle and promised that if I turned in the key to the vehicle for them to do a "condition report" I would then be able to make my past due payment to get back into my vehicle. The company is now telling me that I have to pay off the whole entire car loan in order to get the vehicle back. I promised to pay on a Friday when I returned on Monday to make my payment the vehicle was GONE! I even agreed to make the payment over the when I noticed The vehicle was gone they denied to accept my payment! They are still denying me to make my past due as well as my car note to get back into my vehicle. I am not able to pay off the whole entire car loan and I was willing to catch up on my past due they didn't give me a chance. I feel as if I was jipped of my down payment and now everything is gone to waste. I don't know why they didn't give me a chance to catch up on my payments. My last vehicle I had I NEVER missed a payment they can check my credit report. I wish they would have given me a chance to get caught up they just Jip poor people. Now I have to start all over. :(Business response
03/10/2022
Business Response /* (1000, 5, 2022/02/12) */ Chacon Autos strives to provide good customer satisfaction. As a result, Chacon Autos has reached out to customer and both parties have successfully resolved this matter.Initial Complaint
12/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This has been an ongoing case and now vehicle has been repossessed as I predicted due to company returning payments made on monthly contract basis please review close case #XXXXXXXX along with inclosed email correspondence: 'Attention Corporate Management:While in review personal property in vehicle listed below need to be picked please provide email instructions when/date and time arrangements made asap.1. Garage door opener 2. Two black jackets 3. Black hat4. Marshall bag5. Mailed documents Regards,******* ***** Sent from my iPhoneBegin forwarded message:From: ******* ***** <**********@gmail.com>Date: December 4, 2021 at 12:35:57 PM CSTTo: ******@chaconautos.comSubject: Fwd: CHACON AUITOS/LXXXXXX/Better Business Bureau Case#XXXXXXXXSent from my iPhoneBegin forwarded message:From: ******* ***** <**********@gmail.com>Date: December 3, 2021 at 8:48:52 PM CSTTo: ***** Rodriguez <**********@chaconautos.com>, Yvette Adams <******@chaconautos.com>Cc: ****@austin.bbb.orgSubject: Fwd: CHACON AUITOS/LXXXXXX/Better Business Bureau Case#XXXXXXXXP.SDear Supervisor:If you mailed the $525 money order dropped at overnight box please provide address mailed to do a grace can be ran to determine if/whom cashed. Again request supervisor and corporate supervisor attention.Regards,******* ***** Sent from my iPhoneBegin forwarded message:From: ******* ***** <**********@gmail.com>Date: December 3, 2021 at 7:28:28 PM CSTTo: ***** Rodriguez <**********@chaconautos.com>Cc: ****@austin.bbb.org, "******* D. *****" <**********@gmail.com>Subject: CHACON AUITOS/LXXXXXX/Better Business Bureau Case#XXXXXXXXPlease advise as to why October payment of 525.00 has not posted to my account or part partial payment got November 1st of has not been posted to my account proof dropped in your night box at you 183 hey location attached. Online portal only reflect last payment September 17, 2021. I'm requesting Chavon supervisor to reviewBusiness response
02/09/2022
Business Response /* (1000, 5, 2021/12/22) */ In an effort to resolve with our customer, Chacon Autos has proposed an acceptable solution to our customer. Please contact the account representative should there be more questions on the account. Thank you.Initial Complaint
12/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
on December 3rd I called to see what was required of the business to get a car loan. Gentlemen told me a soft pull proof of income and down payment. I now have a hard inquiry on my credit report.Business response
02/07/2022
Business Response /* (1000, 5, 2021/12/14) */ Thank you for contacting Chacon Autos. Our files do indicate we received permission to pull credit and we will attempt to remove this inquiry based on customer request. Thanks for your patience in this matter and please contact your customer service representative if we can assist further.
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Contact Information
Customer Complaints Summary
41 total complaints in the last 3 years.
14 complaints closed in the last 12 months.