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Business Profile

Used Car Dealers

Drive Casa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Reviews

This profile includes reviews for Drive Casa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drive Casa has 6 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 79 Customer Reviews

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    Review Details

    • Tonya D

      Date: 05/03/2025

      If I could leave negative stars I would. I purchased my car in late January 2025, I had insurance but it was only liability, so they charge me for CLIP insurance, which is a scam. So I pay the CLIP insurance, fast forward to February 12 I get the insurance that is needed and send the DEC page. At this point I'm only paying my car note which is $272. and some change, mind you I'm calling every 2days to make sure the insurance verification is being done, because if I don't they turn my car off. On April 29th 2025 I pay my car note, but it leaves a balance, so they turn off my car because it appears that I owe for my car note which I don't. So I'm calling speaking with a representative and get hung up on several times, to find out why the payments I'm making are being put towards CLIP insurance. NO ANSWER, and when I asked for an extension they tell me I can't because my payments have been late. Oan not to mention they tell me every time they call my insurance company they can't get in touch with anyone) which is a lie) I call my insurance company daily and never have a problem speaking with someone. Answers are needed asap

    • Daniel J

      Date: 04/21/2025

      I am writing this complaint about this business that is underhanded and shady and have a skiing going on. I have been dealing with this company for three years and my experience has been nothing but a nightmare I would not recommend anyone to get a vehicle from this company or unless you just have no other choice you cannot speak to anyone everything is by via email and at the last second if youre getting ready to have a car paid off by them you give them a little drop to have a reason and they will rip you off. I am taking this into higher places to be aware of this company. I kept contact with this company, I have so many emails that I have sent about prior incidents or situations. I was literally $7000 away from paying my vehicle off and at the beginning of the year, I went through a hardship which I kept in contact with them and explain and told them so by me being one car behind they reloaded my car and told me I had to pay the remaining to get it back one card note behind. all theyre going to do is touch up any cosmetic features on my vehicle and resell it to someone else to get triple the money do not buy a car/finance a car from this company.

    • Jasmine B

      Date: 02/12/2025

      How do I go about getting my money back from DRIVE CASA , I HAVE A SIGN PAPER WHERE IT STATE WHAT THEY OWE , WHICH IS REPAIR ON THE Vehicle THEY SAID THEY WAS GOING FIX , YET IM STILL HAVING THE SAME PROBLEMS, I REALLU NEED HELP BAD ENOUGH IM Struggling.Trying to pay off a used car, because I don't have any type of transportation, BUT I PAY MY CAR notes ON TIME I'm a **** off buyer who is still under warranty

    • Danielle W

      Date: 01/14/2025

      It been since September ******* since I paid my car off its now January of 2025 & havent received my title . I been contacting them everyday & they giving me the run around about my car title still havent heard from anyone to contact me about . Went down to the misplaced title on ************* said they still havent released my ******* have a receipt showing that I paid it off .

    • Siboney M

      Date: 01/06/2025

      I went in n got a little suv no problem I went home.. da following day the truck left me on da side of the road it wasnt turning on made it 4 hours late to work..after work I was outside my job same it wouldnt take of like it wasnt taking gas or something I called in told eM my ************ didnt care told me to call assistance whatever I did mind yall I was like ********************************************************************************************************************************* that they didnt take care of body work! Honestly at that moment I didnt care I just really needed a working car.. after a while of being late I got fired?? I was due in like two weeks I lost my apartment currently staying in hotels I had to call n get an extension cus I was going into labor.. mind yall I went in to get it checked out about four times smh the truck still doing da same idk what to do! ?? they dont care now since its been over 3 months I gotta pay 100$ to get it looked at I told them I cant even afford to pay it let alone that on top of that????????????????????????????

    • Mikle L

      Date: 01/02/2025

      Ive been trying to get my license plates for over 2 months now. Dealership doesnt respond well gives me the run-around. Went to *** to file a complaint and went to the annex building customer service telling me to reach out to the dealership. Dealership will not call you back, keeps you on hold for an extended amount of time. This dealership have truly been a nightmare.

    • Tiffany H

      Date: 10/28/2024

      These people are selling messed up cars to customers .. I just got it car last Saturday and it something wrong with it already.. They have very poor customer service

    • Sabastian F

      Date: 10/22/2024

      This is the worst car place!!!! Ive had my car since January of 2024 and when it comes time for my own insurance to renew and we send the declaration page they act like they dont get it and shut my car off!!! Second time this has happened!! And they are so stupid that we have our sons car with them and we have the same Insurance and it Renews the same Time but they able to update that one!! It has both vehicles listed!!!! I work for **** credit and if we did this we would be shut down!!! My car is also paid on time so is my insurance so because you cant get your insurance department to do their job!!!!!! your gonna shut off my car for YOUR mistake!!!!!! Youre trying to get extra money out of customers and its not right!!!! Couldnt even go get my kids from school Today!!!!! Terrible business!!! ! And when you call they hang up and the insurance **** doesnt get back with you!!!! Cant wait to pay my car off and spread the word to never do business with drive casa!!!!!

    • Stephen W

      Date: 10/06/2024

      Stephen W

      Date: 10/06/2024

      If I had the option of giving no stars that would still be more than they deserve. I have had the vehicle less than two months and it has been back to their service department three times for them to fix as it just dies - usually on the freeway. I have had to have it towed back to them each time, an my own expense - and they don't seem to care about their customers, or the (bad) experiences we have with them. Also, they have not provided me with the state license plates and when I ask them about this, I get the run-around from department to department - with no resolution - and the temp (paper) plates have expired, and they don't care about that either. Each time, after being placed on an extensive hold, the person comes back and says they would call back the next day with their findings, and again nothing.

      Drive Casa

      Date: 10/08/2024

      Drive Casa does not have a customer by the name of ******* or ***** **********.

    • Michelle P

      Date: 10/04/2024

      I bought a car one month from drive casa. Paid 2000 down. I informed the salesman the same day that the car was shaking when over 60mph. He said he would call the service department but never did so I called myself. I was scheduled an appointment to fix the car 2 weeks later just for then to tell me the entire engine needs to be replaced! Also there was an issue with the transmission. They agreed to fix it at no charge only bc I was within my 30 days but want to keep the car for 2 full days! I told them this is my ONLY means of transportation to my 2 full time jobs and asked for a loner car and was denied! On top of that they expect me to pay the full carnote when I can't even get to work and especially MY DAUGHTERS CHEMO appointments!! I am beyond livid. I feel I shouldn't have to pay the full car note & at least get a loaner car since they are refusing to let me get another car!!!!! I am SOL. THE CAR IS A LEMON WITH A SHOT ENGINE AND TRANSMISSION!

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