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Find a Location

Everything Breaks has 1 locations, listed below.

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    Business ProfileforEverything Breaks

    Warranty Plans
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.74/5stars

    Average of 306 Customer Reviews

    Customer Complaints

    173 complaints closed in last 3 years

    131 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/17/2020

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Dallas, TX 75206-5460
    BBB File Opened:
    6/18/2019
    Years in Business:
    6
    Business Started:
    5/9/2018
    Business Started Locally:
    5/9/2018
    Business Incorporated:
    1/1/2017
    Accredited Since:
    8/17/2020
    Type of Entity:
    Corporation
    Alternate Business Name
    • Everything Breaks Inc.
    Business Management
    • Mr. Brandon San Antonio, Executive Director/CEO
    • Mr. Jay Tuerk, President
    • Mr. Joel San Antonio, CFO
    • Jordan Hilton, COO
    Contact Information

    Principal

    • Mr. Brandon San Antonio, Executive Director/CEO
    • Mr. Jay Tuerk, President
    • Mr. Joel San Antonio, CFO

    Customer Contact

    • Mr. Brandon San Antonio, Executive Director/CEO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    173 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I agreed to opt into an extended aftermarket car warranty with extended break. My policy is not yet active because I posted my first payment to August 1 when I get paid. I talked to a manager today, who was trying to get me to stay aboard and then I talked to a customer service rep who actually passed. I am on to me. Due to a particular approach to the claims process and how they operate I decided I dont want that policy to be activated. It is not currently activated and it will be activated as of August 1 unless I get somebody from their company to cancel it and not let it activate nor take payment out of my debit on August 1. Now why policy is not even activated yet until August 1 but I just wanna make sure come August 1. They dont try to take out the first payment and that they do actually cancel my payment that even isnt activated right now. The manager told me a girl who is the sales person would call me up on Monday and I dont know why because I talked to the manager and he said he would cancel the account very rapidly to the end of the conversation I have no desire or need to talk to another customer service rep I already Required the cancellation of my non-activated policy and all I want to do is cancel it immediately prior to August 1, when they will take out their money and actually activate the policy account so they should be no need for me to send in any kind of letter during the 30 day period because my account is not even activated yet. So please go ahead and make sure that my powertrain plus account that is not even active yet is canceled as of tomorrow, July 26.
    Read More

    Customer Reviews

    306 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emily M

    1 star

    08/13/2024

    Just hang up if they call you. I was a new customer to this business when I had filed my claim. I have had my vehicle for over 5 years so I was relieved knowing I am paying for what seemed like a great extended warranty. I live in ******* where the heat literally has been taking a toll on many vehicles this summer! I didnt think mine would be one, but at the beginning of August my vehicle began to overheat and the ** began to not fully function properly. I take my car into the dealership and they gave me a long list of things that needs repair so they submitted the list to the warranty company. The dealership tells me none of the things wrong with my vehicle will be covered per the warranty company. I did not get a call from the warranty company themselves and also would like a refund of the two payments I have made. I understand they have a guidelines to follow which I met with the 1k miles and the 30 days but when it came down to assisting they failed.

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