ComplaintsforWise Credit, LLC

• Initial Complaint

  07/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On June 20th I had surgery on my left I contact wise credit talk to ************** Which was June 17th and let them know I wont be able to pay my car payment. She sent me a blank email for me to do a hardship. Now I told her in my email that my job only does our schedule online since I was getting ready to have surgery. I even sent screen shots of my LOA pending cause they have to wait for my doctor to send the paperwork. She told me she would get back to me never got a phone call or a email from her after I sent my email. Today on July 18th I get a notice for repo for 784.30$. Nobody has called me and check to see whats going on. I just got my LOA approve. I had to fill out a separate paperwork for my short term disability but because of ***** and being without power I couldnt get that paperwork to my doctor or get stitches out until this Monday. I havent got any money or anything from my job. Nobody has contacted me to see whats going or an update nothing. I never had an issue with them before they have worked with me. And now this. I cant go back to work until 7/31/24 and that depends on how Im doing with my foot. It extended.

  Business response

  07/19/2024

  Dear ****,
  
  We sincerely apologize for not reaching out regarding the proof of hardship you submitted. We deeply regret the oversight and any inconvenience it may have caused. At Wise Credit LLC, we are committed to assisting you with your account and resolving any issues.
  
  We acknowledge our mistake in overlooking your account until the cure letter was sent. While we have attempted to contact you over the past few days, we have been unable to reach you by phone. We are eager to connect with you to discuss how we can best support you moving forward.
  
  We look forward to hearing from you soon.
  
  Sincerely,
  
  Wise Credit LLC 

  Customer response

  07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So wise company decided to place a repo on my credit report. The big problem that I'm having with them is the car was showing a balance owed of $3000.00 something owed on the car before it got reposed so I've written them letters asking for the balance that was owed on the car before the repo and not a made up balance an actual balance. Which I've never received and second since you repo the car what was the balance after you sold it at the auction or after you resold it at your dealership cause when you sell the car the money goes towards the remaining balance left on the car that is owed and you have not provided me with that information nor have you applied the money toward the car because you know that you would have to pay that car off and there is no money owed on that car. So apply the money that you got for the car to the balance pay it off and Delete it from my credit report immediately. this is a violation of my FCRA Rights and my consumer and this is the last time I will be asking you for the balance that was left owed on the car and the Final Balance after the car was sold at auction or your dealership which you know and I know that you can't provide it so you need to do what's right and Delete it now from Credit report Good Day!

  Business response

  06/26/2024

  Date: 06.26.24
  *********************************
  The reason your account showed a balance is that the vehicle hadn't been sold yet, so the proceeds couldn't be applied to the remaining balance. Once the vehicle was finally sold, the proceeds were applied, and the account was closed on May 9th, leaving a balance of $528.99. Your account was set to report as "63 Account paid in full, was a repossession with a zero balance" on the June credit report, reflecting ***** activity.
  However, when we pulled your credit file reported on June 19, 2024, we noticed that the update hadn't gone through on your file. We believe this happened because, after the repossession, you reported your account with us as fraudulent to the **** and under penalty of perjury, you declared this to be true. As a result, Experian deleted your account from the ********************** bureau. I have included a copy of the *** Identity Theft Report you sent to Experian.
  When we were notified about this, we verified the information you sent to Experian and found it matched what we had on file. We then requested your account to be reinserted, and it was eventually put back on the credit bureau.Unfortunately, this process interfered with our May file update.
  We will conduct an AUD to ensure your account is reported correctly as "63 Account paid in full, was a repossession with a zero balance."This will show up on the July credit report.
  We hope this clarifies your concerns. If you have any further questions,please feel free to call or email us.
  ***************************
  Compliance Officer

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is regarding an account on my ********************** report that lists Credit Wise as the original creditor of account ******. ********************** responded to my last **** complaint stating that the account was reported as 180 days past due, but according to the payment history reflected on my credit report, 120 days late is reflected for 4 consecutive months in 2019 (credit report attached). How does the meet FCRA regulations? Furthermore, the **** complaint was closed with explanation ONLY. There were no supporting docs, just a response from the company. I am requesting you provide the payment history that would validate Experian's reporting. I am requesting that all correspondence is via BBB for a paper trail in case of legal proceedings. Lastly, the vehicle in question Under the laws of UCC ***** as well as State RISA and MVISA statutes, a deficiency cannot be claimed unless all the required notices were properly and timely given to me per law, and all the allowable redemption and cure time limits were adhered to. I demand Original Validation proof that the repossession of the subject vehicle was legal in accordance with the following UCC: *****. EFFECT OF ERRORS OR OMISSIONS, *****. NOTIFICATION BEFORE DISPOSITION OF COLLATERAL, *****. TIMELINESS OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL, *****. CONTENTS AND FORM OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL. You are required to provide me with copies of the legal notices and proof of the commercially reasonable manner of the notification and resale of the subject vehicle. If no such proof is provided within 15 days from receipt of this certified mail notice, the alleged claim of a deficiency will be considered null and void, and any continued collection activities, or continued reporting of this invalid claim on my credit reports will be considered a violation of the ***** Furthermore, you are notified that your company is not to notify me or my family by US postal mail. Correspondence via BBB only

  Business response

  05/24/2024

  Date 5-23-24
  Subject: Response to BBB Statement
  Dear *****************************,
  Thank you for reaching out to us regarding your concerns, as noted in your recent correspondence with the Better Business Bureau (BBB).
  We understand that there seems to be a discrepancy regarding the information reflected on your credit report. Please be assured that we take accuracy in reporting seriously. We acknowledge your mention of a report attached to your statement, but unfortunately, we did not receive it for review. Should you wish to provide further documentation, we would be more than willing to look into the matter. When we obtain a copy of your credit history through Bullseye on Experian, it indicates that the account is 180 days or more past due.
  Regarding your CFPB complaint, we have addressed the statements you provided to us in our response. If there are additional documents you believe would be pertinent to the resolution of this matter, please do not hesitate to let us know.
  In response to your request for a copy of your payment history, we have attached your transaction history to this letter as requested. We hope this provides the clarity you seek regarding your account activity.
  Regarding the notices sent to you, we sent a 10-Day Cure Letter by mailed to notify you of the overdue status of your account. Our intention with this correspondence was to provide you with the opportunity to rectify the situation prior to being turned over for repossession.
  Additionally, upon the recovery of the vehicle by Writ of Sequestration, we followed our protocol by sending you a Proposal for Acceptance of Collateral in Full Satisfaction of Debt (strict foreclosure),a copy of which is attached herewith.
  Furthermore, with regards to your inquiry about proof of a commercially reasonable manner of notification and resale of the subject vehicle, we would like to clarify that these aspects do not apply to the process of strict foreclosure.
  We hope this response addresses your concerns adequately. Should you require any further assistance or clarification, please feel free to contact us directly.
  Sincerely,
  
  ***************************
  Compliance Officer

  See attachment

  Customer response

  06/21/2024

  Complaint: 21721986
  
  I am rejecting this response because: *********** stated that they did not receive the attachment of the credit report showing Experian reporting 180 days in July and August. I have attached it to this complaint. I am confused how this meets FCRA regulations.
  
  Regards,
  
  *****************************

  Business response

  06/25/2024

  See attachment for response.

  Thanks  

• Initial Complaint

  10/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im calling to pay our bill on my husbands **** this is the only vehicle my husband is unavailable to pay so im trying to make a payment and they wont take it trying to make me go into defualt when i have the money and im trying to pay what difference does it make who is paying as long as its getting paid

  Business response

  10/27/2023

  I searched for an account linked to her, but couldn't find any. To assist further, we'll require the customer's name, account number, and the last four digits of their social security number. Additionally, she should be an authorized user on the account. If her husband wishes to authorize her, we can provide him with the necessary paperwork. Alternatively, she can make a payment through our online portal if he shares his account login details with her.

  *****

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been charged three times by Wise Credit. I have never had an account with them and they refused to even look into who was doing it. The manager ***** began to raise her voice at me because she said she didn't know how to explain it to me.

  Business response

  09/25/2023

  Dear **** ****************** are Wise Credit LLC, an automotive finance firm. It has come to our attention that many have mistaken us for another entity due to the similarity in our name. If you've encountered issues, we suggest you reach out to your credit card company to address the matter. We have no account in your name.
  
  Wishing you the best,
  *****
  Wise Credit LLC
  
  

  Customer response

  09/25/2023

  Complaint: 20644207
  
  I am rejecting this response because: I attempted to call your business and ***** was rude and refused to try to help me. I do not have an account with your company. However, your company has pulled money from my checking account on 3 different occasions. 
  
  Regards,
  
  *****************************

  Business response

  09/25/2023

  Dear *******************,

  
  I would like to extend my apologies for the behavior of *****, and I will address this with her. I'm wondering if it's possible that the credit card has been stolen and is being used to make payments on someone's car. If these transactions involve smaller amounts, roughly around $75 or less, there's a chance that they might be related to a company whose name resembles ours and deals with credit reports. We've had several similar complaints, and those affected found that their credit card companies were able to assist them in resolving the issue.

  
  I'd be more than willing to discuss this matter further with you. You can reach me at ************.

  
  Wishing you the best of luck,
  *****

• Initial Complaint

  08/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Credit Wise LLC. I do not have a contract with Credit Wise LLC, they did not provide me with the original contract as I requested.

  Business response

  08/21/2023

  We strongly advise the following steps for her to rectify the situation:
  Contact the local police to file a report and initiate an investigation.
  Submit a credit dispute with the appropriate credit bureaus.
  Provide us with the necessary details, enabling us to verify her identity and compare it against our records.
  For any further assistance, please feel free to reach out to me at Wise Credit.
  
  ***************************
  Compliance Officer
  ************ Direct Line
  **************************************  

• Initial Complaint

  01/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased my car January 1, 2021 about three months after I had the car I ended up having a $1400 repair on the car. Luckily it was covered by an extended warranty at the time, however, following that in the next few months, I continue to have problems with the car. I tried to get them to put me in something else they told me no. I have kept the car since then, and have continued to have problem after problem with the car I have tried numerous times to work with wise credit to get me put in something else, and they refuse This week on January 13, 2023 my payment came due however my check engine light was on. I told them I would hold off on making a payment until I got the car repaired. I had the car repaired and paid $145 on Sunday to have it fixed a few hours later the check engine light came back on with something else on the car failing , I contacted them this morning January 16, 2023 and told him what was going on and that the car would go back to the repair shop tomorrow. They proceeded to tell me they were turning the car off since I had not made a payment. I am only three days late , how can a car be repaired if its not turned on? They refused to work with me so now I am having them pick up the car and Im doing a voluntary surrender which is going to hurt my credit. I have asked numerous times and pleaded with them to get me out from underneath this car because it does not work correctly and constantly has issues and they refused. The office staff is very rude. Every time I call I can never get a helpful resolution they make threats. I have never made a payment late, but they still refuse to work with me.

  Business response

  01/26/2023

  We were unable to assist *****************, because she had put on ****** miles in 2 years, her 2 year ****** mile warranty had run out and she did not have the money to do the repairs. We also tried to trade her into another vehicle, but because of excess mileage on her vehicle we were unable to do that.She decide to voluntarily return the vehicle, which she has done. 

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 ********** Passat October 2020, which is my second car from Neighborhod Autos in ********** *****.My first complaint is with the repair shop in Decatur who is contracted by Wise Credit who can't seem to repair my horn, which I need. I have been inconvenienced by driving my car to ****** from ******** four times due to the horn will not remain repaired. Because of the horn, my cruise control doesn't work and when I turn on the heater, cool air blows out. This has become a frustrating experience. My second complaint is with Wise Credit and their practices and/or policy. I was told to send in documentation regarding my hardship and wasn't told upfront the criteria of having a deferred payment. After sending in documentation I was later told it wasn't approved and then was told it was reviewed by a Supervisor and denied due to a recurring payment. I requested to speak with a Supervisor, which didn't happen and could not believe the harassing phone calls.I spoke to ***** ***** and the last **** ***** who stated the deferred payment is their policy but is not included in their contract and regardless of documentation, it is not a guarantee for approval. I'm disgusted with their business practices and have been a customer since 2013 and have referred over 10 people to their Sales Car Lot. I understand why Wise Credit has a 2.3 Rating! They are not considerate regarding customer's hardship! I am asking a full investigation regarding their practices of the warranty insurance.Lastly, I referred *************************, who had a horrible experience regarding the automobile she was sold, which was a danger from the beginning and it was never repaired properly! I don't want to go through but she went through.

  Business response

  03/16/2022

  Our response:

  
  We contacted ************* on 3-14-22 to see how we may assist her. The repair on her vehicle is covered by a parts warranty for the clock-spring to repair the horn assembly through VW, it has been replaced before and they are going to warranty their work for free, however, the reason she is upset with us is that they do not provide loaner vehicles for their service customers, so she would be without her vehicle until the repairs were completed.

  She is demanding that we loan her a vehicle. When she bought the vehicle from us we included with her purchase a ****** mile / 24-month warranty and it provides for rental car reimbursement on approved repairs. We also on occasion offer our customers when we have one available a loaner vehicle from us because we can be reimbursed by the warranty company for providing a loaner vehicle, we do this to help some customers are unable to rent a vehicle,because of the rental companys requirements. In her case, she is out of the ****** mile / 24-month warranty policy she received from us at the time of purchase.

  Our customer service representative called and offered to provide her with a free loaner to her when one was available. At any time, she can take her vehicle to be repaired, or if she prefers she can wait for us to provide her with a short-term loaner at no charge to her.

  Her second statement regarding deferring a payment because of a hardship. We do offer deferments for customers who are experiencing a hardship, meaning a loss of job, hours worked, illness, or death in the family. But what she sent us was a life insurance **** she owed,we explained thats not what we consider a hardship, but we would be more than glad to work with her on making payment arrangements to help her out.

  The customer made repeated threatening remarks to our customer service representative stating that no matter the outcome she was going to do a DOI on us, not sure what that means, but I wanted it documented on this complaint just in-case it escalates to a legal matter.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im having trouble paying my truck note due to Covid-19 and only because of the outbreak am I behind on payments. Theyve disabled my vehicle so I cant go anywhere to even begin to pay my notes. Im trying to resolve it and Im not able to get to work

  Business response

  12/14/2021

  11-22-21 Hi ******, Response to *********************** Complaint ID ********- We deferred ************** payments fqr Covid-19 on 5/2/2020 and again on 5/30/2020 and he was still unable to stay on time. We refinanced his account for him on 3/15/2021 to help him out and again he still fell behind. We gave him more deferments on 5/7/2021 and then again on 7/4/2021. ************** started getting paid differently so we noted his account that he will be paying monthly instead of bi-weekly to help him out with his new pay dates and he continued falling behind. * We have helped ************** numerous times over the last 1 year and 6 months to help him get back on track so he can keep his account current. His account as of 11-22-21 is current. Hope this h; ******************************************************** LLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩