Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call this morning in regards to an alleged **** I had outstanding. When contacting The Forums as well as the collection agency who contacted me I was redirected by both parties to one another. After multiple emails from me asking for the statements saying and describing what I allegedly owed The Forums sent me the statements. I was able to see that I have been wrongfully and falsely charged with damage repair. I not only cleaned my apartment spotless but I never made any damages to anything. I was never informed of this bill until 5+ years later. Contact me at your earliest convenience.

  Business Response

  Date: 10/17/2024

  Hello,
  We are responding to the recent complaint submitted by ***** ********* regarding an outstanding balance on her account from her move-out in December 2021.
  Following ***** ********* move-out, a final balance was calculated to cover cleaning, paint, and damages to the unit. This balance, along with a detailed ledger, was provided to her at that time. Since the account remained unpaid, it was transferred to a third-party collections agency per our standard procedure.
  On October 16, 2024, ***** ********* reached out to our office to express concerns about a call from the collections agency. In response, we promptly shared a copy of her ledger to clarify the charges. We advised her that, if she disagrees with any part of the balance, she may reach out to the collections agency directly to formally dispute the charges, as account resolutions at this stage are managed through them.  We have also advised ***** that the collections agency is who would be able to make changes to her credit report as they are who reported it.
  Our goal is to remain transparent and fair, and we believe we have addressed *****'s concerns in alignment with her lease agreement and company policies.
  Thank you for your assistance!

• Initial Complaint

  Date:05/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was already a resident- renewing for fall 2024- after multiple calls to leasing employee ********, and finally being able to reach ******- things were resolved, as in I gave up in trying to understand where we went wrong- I randomly asked a question about the start of our new lease yesterday, May 7- and was told we did not renew. I quickly sent my daughter to the office with emails and questions- although she had emails that she had signed a lease, she apparently did not sign the lease in the 2 hour allowed time slot- she was supposed to sign it by 4pm- she signed at 458- however the system states an email was sent and they resent that to me- but from her end she has an agreement with price, dates, and that she needed to retain for her records. Long story made a little shorter- even though the system allowed to sign the lease- they personally went through and pulled all leases signed after the 4pm deadline- fine, okay- however-We were never notified her lease was null and void- she signed it October 24 as we plan ahead- and never received any further information- we were to know it wouldnt be good because we signed it after the deadline- but why would we even sign it or why would the system let us sign it knowing it wasnt a valid lease? There claim was they sent out one more email *****, which I found in junk mail- but still stated please disregard this notice If you have already signed a lease. So, my daughter would have ignored that anyway with her having already signed the lease- the lease that is not valid apparently because they refused to sign it because it was 58 minutes after the two hour window she had to sign. Random question made me find this out thankfully- and any explanations were hard to follow- ******** refused to help my daughter understand her emails or look at what she was trying to explain-And just cut her off with the same comments about the system being accurate- I would like them to change- send notices to save future parents the hassle and struggle of having to find a new apartment - thankfully I asked a random question and we have two mo the to figure it out-

  Business Response

  Date: 05/22/2024

  We received a request for renewal on October 24th, 2023, and the offer was sent to sign that lease on the same day with information stating the lease would need to be signed by 4 pm, unless the offer would expire and the price would increase. The lease was not signed by the 4 pm deadline listed in the offer. The lease was signed at 4:58, which voided the lease that was not countersigned by a Management representative. At 5:01 pm, we generated the new lease with the new lease price and that lease was not signed, therefor the resident was not officially renewed for the upcoming Fall term.

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cannot get anyone in charge to call us back regarding an issue with my daughter's lease. We had a phone appointment set up for Monday January 8th and the manager never called when it was the appointment time. We then called the Forums and the manager had stepped away from his desk but a message was being left for him to call us back. He never called. We called again today and we were informed he was out with the flu and trying to determine if he needed to go to the hospital but we could email or text him. Why would we email or text him if he truly sick with the flu and possibly going to the hospital. We could not get an answer on who else we could talk to in regards to our lease issue. This is VERY time sensitive and needs resolution right now. We feel like we are getting the run around from the Forums.

  Business Response

  Date: 01/30/2024

  The resident parent(s) called in wondering why their daughter wasn't placed with her preferred roommates. The Leasing Manager explained that this particular floorplan is one of our smallest available, as well as the two requested roommates had not completed their lease agreement. At the time the application had not been completed for the two preferred roommates. Two new individuals had fully executed leases prior to the preferred roommates, which have not executed leases as of today. The leasing team communicated with the current resident that she was taking the last placement spot for the Deluxe floorplan. Lastly, the Leasing Manager communicated that if they were not satisfied with the placement, the next option is to relet (sublease) the lease.

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i moved into the forum apartment aug 19, 2022. i was asked if i wanted to renew my lease for the following year about a month later. I renewed my lease in Nov, 2022 and continued my covered parking. During that time i switched my covered parking space 2x to be closer to my home. after having my covered parking for a year i determined that i no longer needed it. on Aug 1, 2023 I requested to cancel my covered space. I was told by property management that I can't cancel this "optional amenity" because it's now within lease terms. when i renewed last year in November i added the covered parking. thus i was obligated to keep this for the remainder of my lease term. i asked the property manager where does it say that i cannot cancel my covered parking in my lease and was told it doesn't state that however since the rent also includes my covered parking they cannot change the lease. The property manager then went on to say that had i came july 31st, 2023 or anytime before hand. I would have been able to cancel my covered parking for the following year. i told him that doesn't make sense because the lease was already signed in November 2022. by his own statement since the lease has been signed no adjustments are allowed to be made. i shouldn't have been able to remove the covered parking after the lease was already signed. when I reviewed my lease it doesn't state I can't cancel covered parking nor that I have to finish it until lease term. and it doesn't state anything about property management having their rules supersede the lease agreement. i believe im being forced against my will to pay for a monthly charge i no longer need.

  Business Response

  Date: 08/17/2023

  The lease was renewed with the covered parking added. If a resident requests to have it removed prior to the lease being signed, we would remove it. Once the lease is signed, all sums of rent and fees are on the lease for the duration of the term. The next time an individual can make such changes, would have to be prior to the new lease being signed.

  Customer Answer

  Date: 08/17/2023

  I am rejecting this response because:   it does not stipulate anywhere on my contract what I'm being told by the manager, and by whomever wrote the previous message if you can provide documentation that states, I am unable to cancel my covered parking that would be highly appreciated. That is my main concern is I see nothing that states legally I am required to be bound to covered parking for the full term of my leasing contract. 

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at my apartment complex for a year which was the full contract term. Before moving in I was required to pay a deposit that was double the amount of my rent ($1200) because I didn't have anyone who would cosign my lease. Now after moving out, I was supposed to receive my deposit back around 90 days after the move out date, but without any emails or warning the apartment management charged me $554 for miscellaneous cleaning and damage fees. They went ahead and just took the fees out of my deposit without notice or warning. Now me and my roommates all had separate leases, but we worked together to clean the entire apartment spotless, and our parents were also there to help so overall there are a few handfuls of people that saw the proof of the state we left the apartment in, and we also took a few photos as well to be sure. I will also note that my 3 other roommates also we're charged the same fees so overall we we're charged nearly $2,000 to clean our apartment. Now after calling multiple times and emailing the management twice I have yet to receive any proof that these charges are valid or any response at all so I'm very worried they are trying to sweep this under the rug. They also charged us to replace the dryer unit even though we used it the day before moving out, as well as $120 per person to repaint each bedroom even though there was no paint damage incurred during our stay and we filled the 2 holes we had from hanging a mirror, so I do not see how that justifies the ridiculous cost. It's very clear they are taking advantage of us to make sure they could profit off of our move out and on google reviews you can see that we are not the only tenets that are having this issue.
  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/10/21) */
  Hello,
  We've reached out to ******* and have removed charges from the account. This should be resolved. Please let me know if you need anything else.
  
  
  Consumer Response /* (2000, 7, 2022/10/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Issue was solved over the phone.