ComplaintsforKwik Kar Lube & Tune
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son who is a college student in ****** was having issues with his truck. Took truck to this location, it was determined a new radiator was needed for $745. Work was agreed to and completed. Very next day, same issue with vehicle and take it back. Then determined that it was a hose that was needed for the cost of around $330. Work agreed to, and paid. Two months later, exact same issue in vehicle. Taken back to this establishment, they honor warranty for new radiator, but say that new thermostat is needed for a cost of $323. Work done, vehicle is released, and less than 24 hours later, same issue is in vehicle, with overheating. Take vehicle back (having it towed to establishment twice in 3 days) and now am told it may need another costly repair, although they can't exactly determine what is going on. The first time they dealt with this vehicle if they did not know issue, I should have been contacted as adult parent, work should have ceased, and I should have been given the opportunity to move this vehicle to another established, reputable repair facility. Instead I have spent $1,370 and vehicle is no better off than when we started. I would like for this company to refund my money so that I may now work with an established car repair establishment to fix my son's truck.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.