Business ProfileforEckert Hyundai Inc.

In April 2023, I had my 2014 Hyundai Santa Fe towed to Eckert Hyundai in ****** ***** because of an error code showing up. The code P136, I was told was a factory warranty issue. April 26, 2023, I picked the car up and reassured the problem was fixed. Sunday, December 3, 2023, the car started showing the same ************, December 4, 2023, I drove the car to Hyundai in ******. I was immediately told by ***** the serviceman, that they had no loaner vehicles, and the shuttle did not run on Monday. We called on Thursday, December 7, 2023, and were told by ***** the car was ready. I took an Uber over there and when I arrived, ***** said it would be an additional 90 minutes I had to wait. Around 5 PM, ***** found me in the waiting area and said, I have bad news, While we were doing the test drive, the engine seized, and the car is dead. He then tells me, We need to submit a request to Hyundai for an engine replacement and no we dont have a loaner car and we will need to see your oil change records. After telling *****, please dont try to blame this on us, I left in an Uber. We spoke to ***** again on Friday, December 7, 2023, and was told, he submitted the paperwork to Hyundai and was not sure of the timeframe. We called ***** back on Monday, December 11, 2023, and were told again, that he had no updated information, the paperwork had been submitted and no need to call him again, he would call us. I decided to call the Hyundai **************** number and after speaking to a case manager, I was told ***** had not submitted any paperwork but would try to get to it, today or tomorrow. I was also told it could take 2-3 weeks for an answer and in the meantime, car rentals are up to my discretion and loaner cars are at the discretion of the dealership. We feel like we are being treated poorly and unfairly and would appreciate someone looking into this.