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Find a Location

Discount Drain Service has 1 locations, listed below.

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    Business ProfileforDiscount Drain Service

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/19/2022

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Discount Drain Service. We are a Full Service Plumbing Company. Specializing in Sewer/Drain Cleaning, Leak Detection, Camera Inspection,Hydrojetting, Tunnel Excavation, Slab Leak Repair, Home Insurance Claims, Home Warranty Providers.

    Products & Services

    We service any/all Sewer/Drainlines in Texas.

    Business Details

    Location of This Business
    824 Andalusia Trl, Desoto, TX 75115-6314
    BBB File Opened:
    10/18/2017
    Years in Business:
    23
    Business Started:
    7/17/2001
    Business Started Locally:
    7/17/2001
    Business Incorporated:
    7/26/2005
    Accredited Since:
    9/19/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Lonestar Drain LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Sa:
    8:00 AM - 7:00 PM
    Su:
    8:00 AM - 7:00 PM
    Business Management
    • Mr. Anthony L. Burleson, Owner
    Contact Information

    Principal

    • Mr. Anthony L. Burleson, Owner

    Customer Contact

    • Mr. Anthony L. Burleson, Owner
    • Ms. Myranda Turner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2021

    Complaint Type:
    Order Issues
    Status:
    Answered
    On Sept. 20, 2021 I contacted **************************** about a leak from my AC that was destroying my floor and baseboards. They assigned me to ****** Plumbers who came out days later ($75) and said they couldn't repair the problem. They contacted *** who in turn sent out ******** Plumbing who said that it was a drain problem and they couldn't either. *** then sent out Discount Drain. Two young men came out, looked around and decided that the problem was underneath my home. They referred me to a middle man that would handle everything with my insurance company ***** for cost. Days later he tells me that I don't have the coverage that I need. He then sends me a link to a finance company to apply with in order to get the work done. He tells me the cost is going to be $14,200.00. I'm thinking what???!!! I have been told since then that this is the way this group works. Anyway I applied but didn't hear anything back. I came home one afternoon to see my bush dug up and a guy standing in a hole in my yard. I made numerous calls and left messages to Anthony with no return call. When I did talk to him he referred me to Myranda. She never answered her phone either. Days went on. A couple of days after the job was quote unquote completed Myranda began to call asking me to sign the contract for payment that she had emailed me. I said "so I was approved for financing?" She said "Yes!" She asked for my driver's license number, for what?!!I I asked why wasn't I notified? What if I wanted to get some quotes from other companies? She had no answer. I had a family emergency come up and had to leave town. Myranda had made numerous calls wanting me to sign the contract. I couldn't get any return calls before but now I'm getting calls from Myranda, Anthony and Nic. There's so much more but I only have so much space. I emailed Myranda and said that I will sign the contract Tuesday. I think I should have been asked whether or not I wanted to hire them Please help!!
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB serving North Central Texas

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