Reviews

Review Details

• Review fromVictor R

  Date: 10/07/2023

  1 star

  Victor R

  Date: 10/07/2023

  I had x-rays & consultation done on June 26th. Payment was made on July 3rd and I financed a root canal procedure through ***********  On July 10, I had initial work, but was told the root canal couldn't be done by anyone because it was complicated. I was referred to another office. **** for 15 days after the initial x-rays, no one looked at them to see the procedure couldn't be done. On July 20, I came in & signed a refund request to get my financing credited back to ***********  I also canceled the other office referral. I was told the credit would take up to 30 business days. . 08/28 - Went to Lakes Family Dental & was told nothing was ready & that 34 days isn’t so bad to wait. I was told the office manager would text me with an update. Never received a callback. 08/31 - Called again because I hadn't heard back & left a message for a callback with an update. Never received a callback. 09/05 - Called again & asked if the finance manager was a real person because I hadn't heard anything. Left another message. Never received a callback. 09/07 - I contacted ********** because I was making payments on a procedure I never received. I asked if there was any communication from LFD about a refund, they said nothing at all. I asked for help & they opened a dispute with LFD because the usual length of time is three to five business days for a refund request.. 09/07 - Called LFD again for a copy of the refund request with my signature & the dated confirmation they sent a request to CareCredit. I was told Roel would call me. Never received a callback. 09/08 - I visited yet again & expressed the disappointment & utter frustration I had with that office. I was provided a copy of the signed request. But again, the finance manager was not in. Refund received on 09/30. The person in charge of refunds is deliberately stalling or incredibly inept. Either way, stay away! 72 days for a refund? As for the callbacks, I was told. "I've been very busy." Really?

  The Lakes Family Dental

  Date: 12/07/2023

  I am responding to your concerns regarding your experience here with our office , as per the the timeline you have documented , that is not what we have on our files and phone call files with our office. I show you came to our office to have an initial exam on 06/26/2023. You then came in to pay for your dental treatment on 07/03/2023. We began your dental treatment on 07/10/2023. An appointment was given for 08/24/2023 and when called to confirm on 08/23/2023, you cancelled appointment and requested our insurance department do an audit regarding the claims that were submitted for the services we did. You also notified our insurance biller your wife wanted you to go to the dentist she sees and requested a refund of the monies not used . Your refund request was received by Carecredit on 09/11/2023 and the amount of $ 1,805.40 was refunded and was processed on 09/25/2023. We did not wait 72 days to process a refund. The last time we saw you in our office for treatment was on 07/10/2023, so the timeline between that and when you requested a refund was was 45 days. Then from the time of refund completion was 30 days , which is the timeline in which our office processes the refund. All calls are recorded and I personally called this patient to notify the refund had been completed. Please let me know if you have any other questions regarding this matter , Thank you

• Review fromCarol H

  Date: 08/05/2023

  2 stars

  Carol H

  Date: 08/05/2023

  We were SEVERAL YEARS AGO patients at this dental office. I have called numerous times repeatedly telling them we have moved PERMANENTLY to our new address. This address was effective in April of 2019, do they not realize that was over 4 years ago and I am serious about “PLEASE DO NOT, REPEAT PLEASE DO NOT CONTINUE WASTING YOUR MONEY AND OTHER CUSTOMERS MONIES AS WELL IN THE FUTURE, BY SENDING US POST CARDS NOR ANY OTHER WAY OF CORRESPONDING AS WE ARE NOT COMING BACK. What part do you not understand of we have moved permanently? It is frustrating to receive something in our mailbox that is not called for. Do you understand the essence of this message or not? Carol *****. My husbands name is Russell *****, please include his name in the message regarding NO MAIL OR CONTRACT thank you, Carol ***** resident of Kalamazoo, MI

  The Lakes Family Dental

  Date: 08/07/2023

  Good Morning Carol, I apologize for all the post card and all correspondence you have received. I have removed you from our active patient list and I show we spoke with you a year ago to update your address. You will no longer get any type of correspondence from our office. Thank you

• Review fromJose G.

  Date: 12/19/2022

  1 star

  Jose G.

  Date: 12/19/2022

  Tried contacting them over prices and they kept putting me on hold for extended periods of time. Clearly red flags all over the place just for the long wait times when their own recordings brag about family and the amazing treatment they give you. Upon first calling the lady didn't know any of the cost for a simple cleaning which is what everyone usually goes for so how could you not know the price??? After going to other sites and reading their reviews this business is the opposite of family 100% . If other locations can give me a straight forward price why can't you?? IF YOU RESPOND PLEASE LIST THE PRICE FOR A SIMPLE CLEANING ... DON'T START WITH WE NEED YOU TO CALL US OR COME IN PERSON I JUST NEED THE DAM PRICE.

  The Lakes Family Dental

  Date: 12/20/2022

  Thank you for your honest review. We do not quote prices because our doctor would not know the state of the health of your gums without an exam and xrays. Our office does different hygiene cleanings and dental treatment depending on what the diagnosis is. Most dental offices will tell you the same. Thank you again and Happy Holidays!