Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's 2017 *********** was taken to Accurate Collision Center for repairs after the car was hit from the front needing a new headlight, hood and bumper. ********************* at Accurate Collision Center handled everything with the insurance and after 4 long months and a payment of $7,600 from my insurance I was notified that the car was ready. My wife picked up the car and brought it home and I noticed that the new headlight was not the correct headlight. The car is an LT model with daytime running lamps and the headlight was replaced with an LS model headlight with no daytime running lamps. I made ********************* aware of the wrong headlight and he argued with me over text for days after admitting it was the wrong headlight. He then apologized, stated the correct headlight had been ordered and would let me know when it arrived. This was the last communication I had from ********************* as he has since ignored my calls and texts and now two months later, no headlight.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was in an accident Mid December of 2021 in ******* ***** she was 18 and was scared and worried as to what to do. My wife and I live 3 hours from ******* *****. We immediately started searching for collision repair to pick up and tow her vehicle as it was undriveable due to damage. We called Accurate Collision Center the owner I spoke to reassured us he did all of ********* Work ******* Dealership. I felt very comfortable hearing this as we bought my daughters new ******* at this dealership. As of this date we have not received my daughters car. Everytime we phone for an update the owner tells us he is waiting on parts in addition to this we would call for updates and my calls were continually avoided. I made several attempts and have taken the 3 hour trip from ******* ** to ******* **. The owner is constant in telling me 2 more weeks to this day he has said parts are hard to get. I have checked with other auto body shops and time frame on parts is 1 to 2 months. Owner says this is due to the type and year of car. We also found out from insurance company owner cashed checks without my signature so an issue of forgery is also in dispute. Total of days the car has been in the possession of Accurate Collision has been 8 months.