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Find a Location

TruFit Athletic Clubs - Sunland Mall has 1 locations, listed below.

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    Business ProfileforTruFit Athletic Clubs - Sunland Mall

    Fitness Center

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    750 Sunland Park Dr Ste 101B, El Paso, TX 79912-6709
    BBB File Opened:
    10/28/2020
    Alternate Business Name
    • Tru Fit
    Business Management
    • Ms. Erica Gallegos, Senior Manager
    Contact Information

    Principal

    • Ms. Erica Gallegos, Senior Manager

    Customer Contact

    • Ms. Erica Gallegos, Senior Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    on 11/20/23 while visiting ******* for thanksgiving I visited TruFit and signed up for a membership so I would have gym access while visiting for the holidays. I was told to pay the first month at $1 and the second month at $36. They would then auto-cancel my account on 1/20/24 so I never would have to even worry about it.Something happened with my card being declined and I didn't know about it. Fast forward to today and they left my account open and it's accumulated $140+ in charges. I have paid TruFit $52.81 to date and they are requesting an additional $****** to process my cancelation. If I don't pay before 2/20/24 they will tack on another $36 charge and late fee. Destiny one of the managers promised to look into it. She was helpful and nice but unfortunately she could not assist and had to enforce the business' criminal policy to consider these charges valid. I live 600+ miles away from this business, used it a few times during the holidays and have not been back since November. The refusal to cancel my account and extortion of more money has left me dumbfounded. As of 2/6/24 my account is still active. On 2/8/24 I paid the remaining balance of ****** As of 2/9/24 my account is finally canceled.Something happened with my card being declined and I didn't know about it. Fast forward to today and they left my account open and it's accumulated $140+ in charges. I have paid TruFit $52.81 to date and they are requesting an additional $89.85 to process my cancelation. If I don't pay before 2/20/24 they will tack on another $36 charge and late fee.I live 600+ miles away from this business, I only visited 3-4 times during the holidays and have not been back since November. The refusal to cancel my account and extortion of more money has left me dumbfounded. The only resolution acceptable to me at this point would be for the business to do the right thing and refund me the additional money I was forced to pay.agreement number: **********
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    Customer Reviews

    9 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Barbara P

    1 star

    01/11/2024

    They scheduled a personal training session for me without my consent/knowledge. Scheduled it for the middle of the work day. I just got an email confirming my appointment, that I couldnt cancel over the phone. Then they started texting marketing and sales texts to my mom, who doesnt even live in *****. We have ******* cell phone numbers so there is no legitimate way they got her information other than the fact she was my emergency contact. ********** ******* ********* ******** ** ****** *****.

    Local BBB

    BBB El Paso

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