Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          CareFree Homes has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCareFree Homes

            Home Builders
            BBB accredited business

            Contact Information

            1265 Joe Battle Blvd Ste C

            El Paso, TX 79936-0965

            Visit Website
            (915) 590-8511

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.77/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/26/1993

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Builder of affordable single family homes On February 1, 2016, Tri State Ventures purchased Care Free Homes II. At that time, Tri State Ventures agreed to address warranty issues arising between February 1, 2016 through February 1, 2018.
            As of February 1, 2018, that agreement is expired.
            BBB and Tri State Ventures/Care Free Homes suggests that for warranty issues dating prior to February 1, 2018, please contact your Homeowner's Insurance Company or your 2-10 warranty provider.

            Business Details

            Location of This Business
            1265 Joe Battle Blvd Ste C, El Paso, TX 79936-0965
            BBB File Opened:
            8/26/1993
            Years in Business:
            34
            Business Started:
            4/1/1990
            Business Started Locally:
            4/1/1990
            Accredited Since:
            8/26/1993
            Type of Entity:
            Partnership
            Alternate Business Name
            • Tri-State Ventures LLC
            • Definitive Homes
            Business Management
            • Annette Moreno, Customer Service Representative
            • Raul Estrada, Division President
            • Crystal Mendoza, CFO
            Contact Information

            Customer Contact

            • Annette Moreno, Customer Service Representative
            Additional Contact Information

            Fax Numbers

            • (915) 591-3813
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Good Morning, I am requesting assistance on help with encouraging Carefree Homes to finish our rock wall that needs to be leveled out. We had put this on our first year list of things that needed to be fixed and here we are, 2 years after closing, still trying to get them to finish all of the repairs. I have attached a copy of the most recent e-mail transactions between myself and the "warranty coordinator," ***************************. On April 19th, she said that she would have the the Area Manager call me and as of today, April 28th, I still have not received a call. We have had to basically beg them to do the work that they have done, been stood up multiple times when people were supposed to be there and they did not even have the decency of calling to let us know that no one was coming, and a few of the employees are overall very unpleasant to speak with. Any help at this point would be greatly appreciated - they do not care about their customers after they sign the closing documents and have your money in hand.
            Read More
            Read 1 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joshua B

            06/20/2024

            Buyers beware!! I bought a new construction back in January of 2022 and after $137k worth of damages later we come to find out carefree homes never fully finished the home and then has an inspector sign off on it without properly inspecting. there was an A/C drip pan in the attic that they never finished, and so water was flooding throughout for over a year. weve had Carefree home out multiple times and each time they did nothing to fix it. ** ***** ***** ***** ******* *** ***** *** *** ******** **** ** ********** **** **** ** ** ********** ***** even after proving them at fault they still refuse to rectify the situation. ** ********* ******** * *** **** **** **** **** ** ******** ** *** **** **** * **** * ** *** *** **** ****** ** **** ******* ******* *******CarefreeHomes does an amazing job living up to the name. ****, lack lustered building with no care in trying to make a situation right.* **** **** ******* ** ******* **** **** * ****** **** ****** ****** * **** **** ***** **** ***** ******* ***** ****** ************* *** **** **** ***** *** ******* **** *** ********

            CareFree Homes Response

            06/21/2024

            Thank you for taking time to share your feedback. We want to assure you that we take your concerns very seriously. Currently, we are working closely with our insurance company. Carefree Homes received a subrogation demand letter from ****** Weihmuller ******************* law firm. The subrogation demand letter is regarding a claim/loss paid out by Progressive Homesite for the loss that occurred at 4599 ***********************************. The information regarding the loss and subrogation demand was forwarded to ******************* who provides our general and product liability insurance. Weve been advised that Mid-Continent received the information and will be investigating the claim/loss. In addition, ******************* stated that they would be in contact with ****** Weihmuller ******************* as well as you, the homeowner. Carefree Homes is doing everything it can to find a resolution. At this time, this is all the information we have.
            Read 12 More Customer Reviews

            Local BBB

            BBB El Paso

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.