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Complaint Details
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Initial Complaint
04/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a bill from ******************* **************, a division of ********* Associates." Account: *********** They're claiming I owe $2,817 for radiology services at "Del Sol Medical Center" on 12/30/22 and 01/03/23. My research shows that Del Sol Medical Center is located in *******, **. I have never been to ******* in my life. Not only that, I did not receive medical care ANYWHERE IN THE ***** on those dates! I'm thinking it's possible someone may have stolen my identity and tried to receive care under my name/Social Security number/etc. Del *** was unhelpful when I called them and RP/********* even more so the MULTIPLE TIMES I've called them. The first several times, they claimed their computers were down and they couldn't look anything up, but they could take payment. Then, they said they didn't have my supposed personal information and asked for my SS number and other info. I didn't feel comfortable giving my SS number and just gave my address and name. All I get are agents on the phone who refuse to help and refuse to mail proof of this supposed care received. I want this investigated. The hospital should look at security footage to see who used my name and info, and what info they provided. You'd easily see it wasn't me and any signature and such wouldn't match. I refuse to pay a ***** because I didn't receive any care and these bills are not mine! If need be, provide me all the records, receipts, and such so that I can contact the police and *** for identity fraud to have this thrown out. If my credit is affected, I will be suing all entities and seeking damages. I refuse to pay or provide insurance info for bills that aren't mine, because ironically, that itself would be fraud. I hope this situation can be rectified immediately. Thank you.
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Contact Information
10301 Gateway Blvd W
El Paso, TX 79925-7701
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.