Mental Health Services
Atlantis Health ServicesComplaints
This profile includes complaints for Atlantis Health Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2023
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have Atena Incerance, my copay is $55.They are accusing me for not paying a past due amount that I don't have.They want me to pay $68 and my copay so my son can see the doctor. I called Atena and they assured me that I only have to pay my copayment of $55 only.Business Response
Date: 05/30/2023
From: ***** <[email protected]>
Sent: Tuesday, May 30, 2023 9:47 PM
To: resolutions1 bbbelpaso.org <*********************************************>
Subject: FW: You have a New Message from BBB Serving ******* *****, Consumer Complaint #********
Importance: HighGood Afternoon, ******************,
I am checking this email and upon verifying the history on the portal I noticed that the case has been opened since March 2023; however, I have not received any correspondence about this until last week when I was out of town. I am coming back to the office and called BBB a few minutes ago (prior to extending this email to you) and they suggested that although the case has been closed, to go ahead and contact you regarding the fact that we were notified last week.
Prior to this call, I had made the following course of action:
- I have contacted our Senior Billing Manager to find out about the patients complaint. She has an itemized statement for the client.
- Our Senior Billing Manager just reached out to the patient, and as the patient did not answer she left a voice mail with the direct phone number of the billing manager.
- We will continue making attempts until we can speak to the client about her concern.
I would like to know what can we do to ensure compliance with this case as we are just aware of this problem experienced by our client. Thank you so much and I apologize if you have not been able to reach to us, we changed email domains in Dec 2022.
Sincerely,
*********************
Chief Executive Officer
Phone: ******************
Email: [email protected]
************************
*******, ** 79905
www.atlantisbehavioralhealth.com
Business Response
Date: 06/07/2023
From: ********************************** <**********************************>
Sent: Wednesday, June 7, 2023 9:04 PM
To: resolutions1 bbbelpaso.org <*********************************************>
Subject: Message from BBB.orgI would like to know what we can do to show compliance on case: ********. I have sent 3 emails to resolution1@.... please advise on how to proceed with this. Thank you!
Sent from ************************ ([email protected])
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.