Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from the dealership. Found out when I went to sell it that in the history autochecks report it had an odometer rollback before they owned it. They are refusing to do anything about it.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Second transmission installed and repairs required; not shifting into reverse Vehicle left at Sunland Park Chrysler, Jeep, Ram Dodge service department in August (approximately one month ago)Transmission was under two year warranty As per ***************************, Service Manager I would be charged for repairs; as original transmission was not covered by MAXCARE extended auto warranty MAXCARE warranty expired January 2023 The vehicle had not exceeded 125 K miles nor ********************************************* November-December of 2022 Business billed MAXCARE in February of 2023 I am requesting they honor their two year warranty on transmission which took one month to install

• Initial Complaint

  Date:08/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service supervisor stated that in order for them to determine what had caused the damage to the engine, they would have to do a tear down which would take about 2 hours, and the price for that would be $500. After the teardown was completed, the mechanics stated that the engine had overheated because of a faulty heater core system. Eventually he changed the story and stated that it was actually a heater core hose that had cause the problem because it had torn and leaked all of the Antifreeze, causing the engine to overheat. When I stated that the vehicle had been taken into the dealership a few months prior to check a water leak that was occurring in the passenger side of the cabin, they stated that the two situations were unrelated and they could not be responsible for the damage. I informed them that that during this visit, one of their technicians had supposedly checked the leak and tightened a hose, they stated that there was nothing they could do because he technician had not found anything wrong at that time. The weird thing is that the same hose the technician tightened, was the one that broke, causing all of the problems. There were notes in the system that supported the information I was telling them, but they still dismissed my concern stating that they could not be responsible for any damages caused by faulty/worn down hoses. Again, the interesting thing is that the hoses did not look worn out at all and the vehicle only had about 64k miles on it at the time all of this occurred. After speaking to ***** numerous times, I realized that the engine tear down never had to be performed since they had already diagnosed the problem as being caused by a torn hose. I ended up paying over $500 for 2 hours of labor for something that didn't even have to be completed. He was actually going to give me a credit but because my credit card had already been charged, it seems like they did not want to go through the trouble of submitting the refund.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 ***** 6, May 19th, 2023.June 1st, I took the car in for a vehicle inspection after we purchased the car, we had a check engine (coolant) light come stating we needed to change oil and car was making a noise. I was told that everything was done, and it was a light that needed to be rest. June 24th the check engine and service light came on again for the coolant and oil change, we looked at it and there was zero coolant in the car. I called Sunland Park dodge and left 3 messages that Saturday and didn't receive a call back. Never getting a call back I contacted my salesperson via text message, and she told me she would speak to a manager. I never got a call back; I called numerous times until I got a hold of the Used car manager. He spoke to me as if this issue wasn't their problem and I was told he would investigate what is going on and call be back. We ended up having to change the oil in this vehicle at another location and we were told that the oil was black and almost out, the filter was black. Never got a response. June 28th I was told they would refund me the oil change that was done, invoice sent and never received a refund. I spoke with the *** *************************, He told me that he didn't understand what was going on and that he recommends oil changed in cars, from this area every ****, which ***** told me ****. He was leaving on vacation the following week and if I had any other concerns to reach out and left his extension. My issues weren't resolved. July 6th, the battery from the car died. I contacted My salesperson the next day and I was told to take my car to ***** and let them know of all the issues I was having with the car. July 10th took the car to ***** and was told battery can be changed and Service light came on and was for rotation of tires, no wheel lock and couldn't be done. Dealership told me I was in a time frame to exchange car, later told I couldn't. GM doesn't return calls and there is more to these issues nothing resolved.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been a nightmare getting a car from this dealership, they are absolutely terrible, I have always expressed my concern about several safety issues with my car and they HAVE never checked them correctly, They always charge and charge and they do not check anything at all, including safety recalls, managers do not care at all, service advisors never update you, never answers calls, they never fix the problems required.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Jeep in to them on August 4, 2022 for a radiator leak. Several days went by and we were unable to get any updates on my vehicle other than the part was on back order and they couldn't tell me a date. After 7 weeks had passed (Sept 19) i was finally told (after several calls and attempts to get ahold of the advisor) that the part was finally coming in and my vehicle would be ready at the end of the week. the day i am suppose to pick up my vehicle i am told by the advisor that my battery isn't working and that it was a bad battery and needed to replace it because i wouldn't be able to drive the vehicle off the lot. I informed him i had just purchased that battery under a year ago and he interrupted and stated batteries are just bad sometimes and i can either purchase one from them and they will install in at no charge or i can buy one and bring it to them. So i did i purchased a battery and replaced it in the parking lot when i picked up my truck because they were closing for the day. I drove home and on the way realized my A/C was blowing hot air. i called the advisor and was told to bring it back. i took it back 2 days later. two weeks pass, and im told by the advisor that not only is my A/C compressor bad but my hoses to the A/C are dry rotted and its leaking Freon. He also stated that my alternator was bad. He then tells me that none of it is covered under warranty and id have to pay over $4000 to have it fixed. I told him my a/c and everything else was working fine before i gave him the vehicle. he said they arent liable and that nothing was removed or messed with to replace the radiator. i took my vehicle to ********* had them run the proper tests only to find out that everything was working fine and there was no leaks found. They informed me the hoses for the A/C needed to be removed in order to put the radiator in and that the A/C was never recharged. i spent $487.91. the dealer never completed the job and i had to pay extra because of them

• Initial Complaint

  Date:08/03/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finance manager ******* refuses to refund my extended service contract and refund my money. Several email and walk in were made and he ignores calls and my email. Its been 5 months since I traded in my vehicle and signed cancellation but a call to customer service said he did not cancel the coverage. I believe its his commission that is why he is not cancelling my service contract and other warranties I didnt use because I traded in and paid off the old contract.