ComplaintsforSunland Park Chrysler Dodge Jeep Ram

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from the dealership. Found out when I went to sell it that in the history autochecks report it had an odometer rollback before they owned it. They are refusing to do anything about it.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Second transmission installed and repairs required; not shifting into reverse Vehicle left at Sunland Park Chrysler, Jeep, Ram Dodge service department in August (approximately one month ago)Transmission was under two year warranty As per ***************************, Service Manager I would be charged for repairs; as original transmission was not covered by MAXCARE extended auto warranty MAXCARE warranty expired January 2023 The vehicle had not exceeded 125 K miles nor ********************************************* November-December of 2022 Business billed MAXCARE in February of 2023 I am requesting they honor their two year warranty on transmission which took one month to install

• Initial Complaint

  08/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The service supervisor stated that in order for them to determine what had caused the damage to the engine, they would have to do a tear down which would take about 2 hours, and the price for that would be $500. After the teardown was completed, the mechanics stated that the engine had overheated because of a faulty heater core system. Eventually he changed the story and stated that it was actually a heater core hose that had cause the problem because it had torn and leaked all of the Antifreeze, causing the engine to overheat. When I stated that the vehicle had been taken into the dealership a few months prior to check a water leak that was occurring in the passenger side of the cabin, they stated that the two situations were unrelated and they could not be responsible for the damage. I informed them that that during this visit, one of their technicians had supposedly checked the leak and tightened a hose, they stated that there was nothing they could do because he technician had not found anything wrong at that time. The weird thing is that the same hose the technician tightened, was the one that broke, causing all of the problems. There were notes in the system that supported the information I was telling them, but they still dismissed my concern stating that they could not be responsible for any damages caused by faulty/worn down hoses. Again, the interesting thing is that the hoses did not look worn out at all and the vehicle only had about 64k miles on it at the time all of this occurred. After speaking to ***** numerous times, I realized that the engine tear down never had to be performed since they had already diagnosed the problem as being caused by a torn hose. I ended up paying over $500 for 2 hours of labor for something that didn't even have to be completed. He was actually going to give me a credit but because my credit card had already been charged, it seems like they did not want to go through the trouble of submitting the refund.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2021 ***** 6, May 19th, 2023.June 1st, I took the car in for a vehicle inspection after we purchased the car, we had a check engine (coolant) light come stating we needed to change oil and car was making a noise. I was told that everything was done, and it was a light that needed to be rest. June 24th the check engine and service light came on again for the coolant and oil change, we looked at it and there was zero coolant in the car. I called Sunland Park dodge and left 3 messages that Saturday and didn't receive a call back. Never getting a call back I contacted my salesperson via text message, and she told me she would speak to a manager. I never got a call back; I called numerous times until I got a hold of the Used car manager. He spoke to me as if this issue wasn't their problem and I was told he would investigate what is going on and call be back. We ended up having to change the oil in this vehicle at another location and we were told that the oil was black and almost out, the filter was black. Never got a response. June 28th I was told they would refund me the oil change that was done, invoice sent and never received a refund. I spoke with the *** *************************, He told me that he didn't understand what was going on and that he recommends oil changed in cars, from this area every ****, which ***** told me ****. He was leaving on vacation the following week and if I had any other concerns to reach out and left his extension. My issues weren't resolved. July 6th, the battery from the car died. I contacted My salesperson the next day and I was told to take my car to ***** and let them know of all the issues I was having with the car. July 10th took the car to ***** and was told battery can be changed and Service light came on and was for rotation of tires, no wheel lock and couldn't be done. Dealership told me I was in a time frame to exchange car, later told I couldn't. GM doesn't return calls and there is more to these issues nothing resolved.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It has been a nightmare getting a car from this dealership, they are absolutely terrible, I have always expressed my concern about several safety issues with my car and they HAVE never checked them correctly, They always charge and charge and they do not check anything at all, including safety recalls, managers do not care at all, service advisors never update you, never answers calls, they never fix the problems required.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my Jeep in to them on August 4, 2022 for a radiator leak. Several days went by and we were unable to get any updates on my vehicle other than the part was on back order and they couldn't tell me a date. After 7 weeks had passed (Sept 19) i was finally told (after several calls and attempts to get ahold of the advisor) that the part was finally coming in and my vehicle would be ready at the end of the week. the day i am suppose to pick up my vehicle i am told by the advisor that my battery isn't working and that it was a bad battery and needed to replace it because i wouldn't be able to drive the vehicle off the lot. I informed him i had just purchased that battery under a year ago and he interrupted and stated batteries are just bad sometimes and i can either purchase one from them and they will install in at no charge or i can buy one and bring it to them. So i did i purchased a battery and replaced it in the parking lot when i picked up my truck because they were closing for the day. I drove home and on the way realized my A/C was blowing hot air. i called the advisor and was told to bring it back. i took it back 2 days later. two weeks pass, and im told by the advisor that not only is my A/C compressor bad but my hoses to the A/C are dry rotted and its leaking Freon. He also stated that my alternator was bad. He then tells me that none of it is covered under warranty and id have to pay over $4000 to have it fixed. I told him my a/c and everything else was working fine before i gave him the vehicle. he said they arent liable and that nothing was removed or messed with to replace the radiator. i took my vehicle to ********* had them run the proper tests only to find out that everything was working fine and there was no leaks found. They informed me the hoses for the A/C needed to be removed in order to put the radiator in and that the A/C was never recharged. i spent $487.91. the dealer never completed the job and i had to pay extra because of them

• Initial Complaint

  08/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Finance manager ******* refuses to refund my extended service contract and refund my money. Several email and walk in were made and he ignores calls and my email. Its been 5 months since I traded in my vehicle and signed cancellation but a call to customer service said he did not cancel the coverage. I believe its his commission that is why he is not cancelling my service contract and other warranties I didnt use because I traded in and paid off the old contract.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They took a down payment under false pretenses. First they messed up and sold me a pickup that was someone elses, corrected their error and transferred my down payment to another truck ready for transit. I made it very clear both times that I was only looking for an already built truck and only if it would be on the lot within 6 weeks because I would be heading 17hrs away towing a 5th wheel to my next job. I specifically said to over three people that the only way I was putting a down payment on a vehicle is if it was sitting there waiting for transit. They said it was and took my money. I had to physically show up on a Saturday 3 weeks later after after about 5 calls over 2 days in which I would be transferred to a voicemail with no callback. Walked in and asked what the *** was, this was a different manager named ******. Without knowing the situation he told me that my vehicle had a code of at the factory to which I stated what do you mean. Is it ready for transit or is it being built or waiting on parts? He said they dont know, the code just says at factory. So I was lied to I said. He said he would call and find out then call me probably Monday. Now I have been calling for 5 days and when I ask for a manager or ******, get voicemail after the transfer. Left a message every time with return phone number after they figure out that its me calling they quit answering their sales line. I even asked for the receptionist to physically hand over a phone to any available manager, he ran off and told them to answer, transferred me, rang until voicemail. Hung up to call again and let him know, but they are again no longer answering my phone calls. This deal and down payment was made under the conditions of the truck was on the way and now they are clearly avoiding my calls.

  

  Business response

  03/17/2022

  We refunded the deposit 3/11/2022. Thank you.

  Customer response

  03/17/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Maserati On October 29, 2021. We arranged a pick up point ti meet for delivery. At that point everything went smooth. We met around 10pm so it was dark was able to see minor scratches as you would expect with a used vehicle. Once we started back on the interstate you could feel the vehicle shaking. Got to our destination and figured it needed either a alignment or rotation and balance. Scheduled an appointment for Tuesday November 2, 2021 at a tire shop. They confirmed it was a rotation and balance issue. The gentleman came and stated are you aware that one of the rims is bent. I responded no I was not he asked when did u purchase this and I stated Friday. He said they should have done the basic maintenance on this vehicle. He did advise on not driving it until this is corrected. I sent pictures of the bend in the rim to the sales man and finance person have not gotten any response. I have called and just keep getting sent to voicemails to leave messages which I have done so. I am concerned with the safety of my family and myself and would like to get this resolved. Also to state the vehicle needs an oil change which was told we would need to arrange another meet up to get that done due to items on back order. I would appreciate some assistance in getting this resolved.

  

  Business response

  11/10/2021

  Sunland Park CDJR strives for customer excellence.  ********************** has been in contact with us and we agreed that he would take the rim to get fixed at his local rim shop, after repair is done ********************** will forward the receipt to us and Sunland Park CDJR will reimburse him. Thank you

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