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Business Profile

Roofing Contractors

Lone Star Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

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2 Customer Reviews

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  • Review from M. D

    1 star

    11/05/2024

    ***** and his crew CAUSED DAMAGES TO MY PROPERTY. They broke the carbon monoxide vents of the water heater and the furnace in my house. They also, among other damages, made a hole on the drywall by the water heater when they forced down the vents.On the same day, I notified ***** they had broken the carbon monoxide vents. He defensively replied that pipes [did] not break and that they could resecure those vents with tape. Soon after receiving ****** reply, I consulted an expert and CAUTIONED me that broken exhaust pipes could not be fixed with just tape because CARBON MONOXIDE was a very serious business as people could die overnight.After I expressed my concerns above and explained to ***** that I had already lost family members due to carbon monoxide poison, *** ********* ********* ** ******** *** telling me, This seems to be more of a problem than it really is. He began to harass me, and threaten me.Four (4) days right after ***** claimed the roof had been replaced, he retaliated against me that (1) I was going to be served to go to court and (2) he was going to file a police report for theft of services and put a lien on [my] property if payment check not ready. NOTE: I was NEVER OPPOSED to paying ***** for his work done, BUT I emphasized I NEEDED those damages to be fixed!Out of the total amount he charged for his work, a fraction was used to pay two Service Companies to fix the damages caused in my property by ***** and his crew. When those damages were fixed, he was paid the difference with a cashiers check, which has already been cashed by ******** **** ** *** ***** ** * ***** ****** **** ******** I RECOMMEND AVOIDING SIMILAR NIGHTMARE by NOT hiring his services. He talks nice at the beginning but will show his true colors **************, I am afraid of any unforeseen mishaps that could result in the future such as leaks for they banged those heavy bundles of shingles against the deck when replacing the roof.

    Lone Star Homes Response

    11/06/2024

    All we did was help this customer from day one to get her roof replaced with her insurance. Upon taking off the cement on the popes that she had around the roof penetrations the pipes shifted and caused the pipes to loosen in the house. We the same day tried to go in the house to fix the problem and no one would let us in to resolved the issue. There were several texts asking to let us in the house and she avoided them each time we attempted to work and go in the house.  We even showed up the next day to see after her work three of us to work to get the issued resolved and still did not let us in the house to get the problem fixed. The description of her statements does not reflect the company in any way. We at all times were professional and worked to get the job done correctly. We have a lot of happy customers and this is one that made the issue way worse than it was. We wanted to resolve the problem the minute it happened but this customer for what ever reason did not want to let us in to resolve the issue we also worked to contact a HVAC company to resolve the pipes and she refused the service. ** *** **** **** *** ******** ** **** *** ******** ** **** *** ** ******** *** **** *** ******** **************** **** **** ******** ** ********** ***** *** ******* **** **** ****** 
  • Review from Lucila R

    1 star

    10/10/2023

    Terrible business!! He ************************** will talk to you very nice and tell you about parents values until he gets the money and he shows his true colors the roof looks lumpy the skylight not installed properly he never check on his workers and when I told him about what I see wrong he get very angry and loud very very disrespectful and so is the ****** exactly like him very loud and disrespectful I called him about the patios roof had different color shingles he started screaming and said they dont have the materials but strange because in the pass they always put the same color and it was a couple of times I feel treated Im a woman of age and I think he just took advantage unfortunately I didnt see the bad reviews he have and his company doesnt have anyone to talk to because you have to go trough him for complain , email and everything else dont know how they still in business.

    Lone Star Homes Response

    10/12/2023

    In Response to this complaint. This is an old company name that was registered in ****. We went out several times and made all the necessary changes the home owner wanted. The roof was properly installed and was up to city code. I inspected and took many pictures of the quality work. with the home owner yet any work we did was never enough, Once we finished what the home owner asked she found 5 other things that she was not happy with. I had two separate crews walk the roof with me and they all agreed everything is correct and done to national roofing guidelines. The roof was done over month ago and we installed a flat roof with rolled roofing, that matches the shingle color. Yet the home owner was still looking for something to complain about and said it didn't match. When the color we installed did go with the shingle color. Any thing we did on the property the home owner wanted to change or didn't like. We believe when we have had these type of customers they are looking not to pay for the services. This home owner on several times brought up the money and that she was not happy, yet we gave her a really good price compared to other companies in town. We always over deliver with our clients and perform work on over a 150 roofs a year. We have a lot of happy customers and they are also happy with our work. ************* ** *** ***** ******* ** ********* *** **** ***** ** ******* *** ******* **** ** ****** *** ******** ** **** ****** ** **** ******* **** ********* *** ******* *** *** ***** **** **** ** ******* ** ** *** * **** ** ********* **** *** ***** **** *** **** ************* This was just one bad customer looking for a way to get our of the money it costs to get her roof done.

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