Business ProfileforGRO Transport LLC

In October of 2023, I called the company regarding an upcoming move starting the end of October 2023. I spoke with ****, I advised that the pickup date would be the end of October 2023 and that I needed a quote for the move from ******, ** to **************** and that I would also need storage for about 3 months. He gave me a quote of $4400.00(including loading & unloading) +$10.00 per hour for 2 move with a 2 hr. minimum +$50.00 and storage of $120. I scheduled the moving date for the 29th and they came and collected my items then. I received a bill of $611.56 for that day which I paid, which also included storage. Over the next three months I contacted **** regarding my storage fees but kept getting the run around at this point I still did not receive a quote in writing. Finally in Feb 2024, i was able to speak to **** at which point I informed him that i would be needing my items by the latest March 1, 2024. On Feb 8,2024 I received an invoice for the storage cost ($389.70) and a written quote for $4351.64. When I spoke back to **** regarding the quote because the original payment was not deducted he advised that it does not work like that and my respond was that is not what was discussed. At this point I just want be done with this company, so I called **** to schedule delivery for Feb 27 which he confirmed. On Monday Feb 26 I received an email with the contract stating that delivery has been moved to Feb 28. I made the payment according the time line in the contract. When the driver arrived on the 28th I noticed that they were bringing in items that did not belong to me, when I went out to the truck it was filled with office furniture. As I result I did not receive my queens size mattress, office chair, office printer ( hp all in one), 32 inch ******* smart Tv, my pillows, an extra large box labeled 2of 11, sectional couch, microfiber mop and broom. I sent an email on March 1 detailing what was missing and followed up with a call to **** on 3/2.