Reviews

Review Details

• Review fromAmie M

  Date: 05/01/2025

  1 star
  Do not do buisness with them!!!! I signed up for my subscription box in February, I recieved my first box and everything was great! I paid for my March box and never received it. Then ***** rolled around and they reached out for my payment, I explained to them that I paid a month ago and never received my box. They said they had the shipping label and it just didn't get shipped to me and they would do so that day. Great right? So I went ahead and paid for my ***** box. I have still never received my March box OR my April box and I have since reached out to them 4 times and no one will respond. I had to file a scam claim through cashapp for my March box but I probably won't see the money return for either box. It's really upsetting.

• Review fromL. V.

  Date: 12/29/2024

  1 star

  L. V.

  Date: 12/29/2024

  This business will rob you of your money. I am subscribed to the shear box and they charged me without shipping the box. Additionally, they will not answer my emails regarding this fraudulent charge. They are incompetent and their lack of responsibility reflects poorly on their company. Embarrassing.

  Freebird Shears & Shear Gear Systems

  Date: 01/01/2025

  The claims are falsified information and we will attach the information regarding the shipping schedule that was updated in September 2024. We supplied all updates and group information with said customer and she is reluctant to join or accept the information as a result she does not see the updates. She reached out on 12/23 3 times in which were not responded to mostly because we were out due to holiday but also as I was not going to be in for the week regardless due to personal health reasons. Nevertheless, she reached out again today to which I responded and she does not want a resolution she is only interested in arguing to which we will have no part in. 
  

  there is nothing further to resolve other than removing this false claim. 
  

  i would like to add that this customer was subscribed for several months without any issues. To claim that we have robbed her is a false claim as we charged her for something that she requested to be charged for. 

  L. V.

  Date: 01/06/2025

  Hi,Im extremely disappointed with the lack of professionalism demonstrated by your company. I reached out via email three times to resolve an issue caused by your error, but I received no response. As a result, I had no choice but to initiate a dispute with my bank due to your negligence. I also requested my bank to block future charges; however, since this process takes three business days, I was charged again on the third daydespite receiving email confirmation that my subscription had been canceled.I am more than willing to provide any necessary documentation to support my claim and to demonstrate what I believe to be unethical and potentially fraudulent practices by your company. Frankly, its surprising that your business is still operational given how many others have encountered similar issues.I hope this matter can be resolved promptly and appropriately.A specific employee replied, however I will not use her name out of respect. Let this reflect the entire company. My last email on Jan 1 they ended up responding to: FreeBird,I am writing to express my frustration regarding your handling of my subscription. I have yet to receive the previous box I was charged for, and my inquiries remain unanswered. Despite this, I am now receiving emails about the next box.This is unacceptable. I was previously informed that your emails are not automated but sent individually, which implies that my concerns have been seen but ignored. Such negligence reflects poorly on your company.Additionally, *** noticed similar complaints from other customers, raising serious concerns about your business practices. This behavior is not only damaging to your reputation but could also warrant legal action.Please cancel my subscription immediately and provide confirmation of the cancellation. I expect a full resolution to this matter promptly.Sincerely,Me They replied: Hello me,Thank you for reaching out to us!I would like to address a few points as it is never our intention to leave a customer without communication for any period of time and typically I am very responsive and have a fast response rate. While I have openly expressed that during the holidays and especially during the packing process all messages can take longer to respond to due to the increased volume and while that has played a small role its certainly not remotely close to why you have not received a response. I was beginning to pack the subscription boxes in late November when I had a hernia issue that ultimately made it impossible to work through. I did provide an update on ******** with a video message at that time to inform all subscribers that I would be unable to work until I was able to recover. Again, in December I posted another video update to inform everyone that the boxes were shipping as double boxes and that shipping had begun. The boxes are currently shipping out and you will receive your boxes that have been paid for. The advertising emails have no connection to the subscription boxes nor are they anything that I have control over as I do not make the ads or control them as those are automated ad emails. I am confirming here that your subscription is canceled immediately per your request. If you have any additional questions, please let us know and i will be happy to help you! Kind regards,Freebird I replied:Freebird,I am deeply disappointed by my recent experience with your company. While I understand that unforeseen circumstances, such as illness, can arise, they do not excuse charging customers for products that are not shipped in a timely manner. If you are unable to fulfill orders, it is your responsibility to have a system in place, such as hiring temporary assistance, to ensure your customers needs are met.Additionally, I did not receive any communication regarding the delay. As a paying customer, I should not have to monitor your ******** page to understand why my package has not been processed. Your sole method of communication with me was email, yet no updates were provided. This lack of transparency is unacceptable.The items I ordered were holiday-themed and are now unusable as the season has passed. I will be returning the box and have already disputed the charge. I have also ensured that your company cannot process any further charges to my card. Given that I have not received a tracking number despite being told the box is shipping, the situation feels increasingly concerning and unprofessional.Upon further research, Ive noticed that similar issues seem to be common with your business. This pattern of neglect and unethical practices is troubling. Regrettably, I can no longer support your company or recommend it to others. As someone who had previously recommended your services to fellow groomers and intended to be a repeat customer, this experience has been profoundly disappointing.Thank you for bringing these issues to my attention. I will be sure to share my experience with others in the grooming community.Sincerely,Me They replied:Hello me,Thank you for sharing your experience with us as it helps us to improve our service. I would again like to address your concerns. As far as updates go we provide information to every subscriber upon signing up and that information includes the subscribers ******** group and lets everyone know that updates are always available in that group as it is not feasible to send out thousands of personalized updates in the event that a health emergency or other form of emergency occurs. We need a single form to reach everyone and we even have an option to request personalized updates for those who do not have ******** in which case we will then forward the post to the few subscribers that opt in to that form of communication. We go over this information in great detail and it is the very first thing mentioned in the confirmation email upon signing up. Furthermore, the boxes were not themed as you have mentioned. One is a bright colored box and the other is a Victorian box both in which have no theme. I believe you are referring to the mystery boxes which have no connection to the subscription as I mentioned in my previous email. In addition, Im unsure if you have disputed the charges what exactly I am expected to resolve? If the disputes are filed there is nothing further to adhere to as we would not need to ship the boxes out at this point. I will have your boxes removed from shipping and we will respond to your disputes accordingly. Once those disputes have been settled we will move forward in the process that the resolution requires. We wish you a Happy New Year and all the best! Kind regards,Freebird I replied: Freebird,There is no justification for this situation, and attempting to shift blame onto me as the consumer is entirely unacceptable. This issue is solely your responsibility. As a business, it is imperative to have systems in place to manage situations where you are unable to fulfill orders promptly. Whether that means pausing charges, automating customer updates, or hiring additional help, these are basic operational ************ my own workplace, if I am unavailable, my employer ensures someone else steps in to handle responsibilities. I assumed this was common sense. We live in a digital age where automated systems are widely available and regularly usedyour automated advertisements are proof that youre aware of such tools.Instead of offering excuses or deflecting blame, it would have been far more professional to take accountability for your shortcomings. I disputed the charge today after weeks of no resolution. Had you reviewed our previous correspondence, you would see that I emailed on December 23rd and received no reply despite multiple follow-ups. After exhausting alternative methods of contact and discovering numerous complaints from other customers, it became clear this is a recurring issue and indicative of unethical practices.This entire experience has been incredibly frustrating, and I hope this feedback serves as a wake-up call for your business to improve its operations and customer service. Happy new year. Regards,Me I added:In case you are wondering what I am referencing, here is your comment section on Instagram. If I had seen these previously I would have never bought the subscription box. I dont even need to add the reviews on better business bureau. I attached a file of countless complaints about people having the exact or similar issue. Hope this clarifies everything!

• Review fromPatrica H

  Date: 11/25/2024

  1 star

  Patrica H

  Date: 11/25/2024

  I purchased this as a gift last year for my son inlaw. They sent a replacement blade after I told them I am not interested in purchasing additional blades. I sent them this over a year ago. They charged my ****** account and they have no customer service line. I have no way to get my money back.

  Freebird Shears & Shear Gear Systems

  Date: 11/26/2024

  Hello 

  We are very sorry that you have had a negative experience, fortunately for us we are not the business youre looking for and it is actually Freebird Grooming as we do not sell blades or hair shavers. 

• Review fromEric G

  Date: 10/22/2024

  1 star

  Eric G

  Date: 10/22/2024

  When you order, they add blade replacement service, because they don't have any customer service, you are stuck fighting for your money with what ever form of payment you used.

  Freebird Shears & Shear Gear Systems

  Date: 10/23/2024

  This review is not for our company they are actually looking for Freebird Grooming which is not us. 

• Review fromHeather W

  Date: 09/11/2024

  1 star

  Heather W

  Date: 09/11/2024

  I had to ask for a confirmation number. It felt like a scam from the start. Very incompetent company *False advertising* ordered a monthly grooming mystery box that is displayed as being colorful and bright. I received a dull black and gold box with 90% black and gold items inside. I through 5 of the 7 items straight in the garbage. It was more of a $60 grab bag of junk. A bubble gum machine keychain, a sticker, a shear cloth, baby poo gold colored shirt, the shears were the shortest cheapest shears possible. I even requested long shears in their *personalized questionnaire. I wish I could post pictures of the junk they sent and also their response to my complaint. Only after purchase are you emailed that *subscriptions are non refundable.They also promised a bonus set of shears with your first box...didn't receive those and didn't hear back from them when I asked about it.There is nowhere to leave reviews about them apparently they don't allow feedback anywhere...I'm not surprised.

  Freebird Shears & Shear Gear Systems

  Date: 09/12/2024

  First off I would like to address that we run a subscription that is tailored to each individuals preferences. We ask many questions on the sign-up form and we adhere to the information that is provided to us such as the shear length It is mentioned in the review this customer requested 7 to 10 inches in her ********************** length preference And the she she received was the 46 tooth and that is a 7 inch shear. 
  

  We also do not have it advertised that you get a bonus. She in the first box it actually states that you get a bonus in the second box that information is provided directly on the sign-up page as well as the advertisement page on our website.

   

  The customer First sent a very rude message, complaining about every single item in the box. I provided an answer and insight to each and everyone of her complaints trying to help her understand that boxes change every single month some boxes being most months are very colorful however we have hundreds of subscribers that stick with us although they prefer neutral tones. As a business, we have to try to please everyone so From time to time, we will do a neutral toned box. We also offer one time purchase sets for those that do not want to receive a box that is like a mystery box and would prefer to pick out colors and specific shears. This is not what was purchased. She then began to send me photos of sets that run 300+ dollars and I can try to explain to her that that is not the subscription box. 
  

  She then began to attack me On a personal standpoint, and that is whenever I cut the communication off on my personal cell phone. She is still more than welcome to contact the business via email messenger or phone. However, I do not wish to be contacted via text message on my personal cell phone in the middle of the night. 
  

  We wish this customer all the best and we are sorry that she was unsatisfied with her box.

• Review fromLeisa P

  Date: 05/21/2024

  1 star

  Leisa P

  Date: 05/21/2024

  Ordered stuff from them and it took a month and a half to get the one package then it took a month for the other one and I've contacted them hundreds of times and all they say is it's being shipped today so I asked for a refund and he said he would file a claim so iam not buying anymore stuff from them

  Freebird Shears & Shear Gear Systems

  Date: 05/25/2024

  We have been in contact with the customer through the entire process. There was an issue within our postal service and the packages were not making it to the destination. We were not asked to provide a refund until 4 days after the last order was received in which i explained was approved upon returning the order. The customer did not wish to return the order but to keep them and also receive a $400 refund. Unfortunately, i could not approve this request however I did offer a $400 shop credit gift card which was declined, I made another offer to the customer which she accepted and she is still keeping her orders. 
  

  We never asked the customer to wait for the arrival of the orders and they were replaced in a timely manner. If a refund had been requested prior to shipment of the replacement we would have provided a full refund upon that request. 

• Review fromJess P

  Date: 12/15/2023

  5 stars
  I had the opportunity to speak with one of the owners, *******, of Freebird Shears today. I made a mistake on my order & was nasty with her- I will admit. She was nothing but honest & kind to me. She was extremely helpful & helped to rectify the situation, which she didnt have to, because I was the one who messed up! They earned a forever customer today. They are a ************** team trying to make things right. They are absolutely wonderful. I would recommend them everyday of the ******** look forward to receiving my order! Thanks *******!

• Review fromHolly A

  Date: 12/09/2022

  1 star
  Do not recommend. Ordered shears 2 times received them worked great. Ordered a third time January 2022 still no shears. Contacted them 5 or 6 times no answer.

• Review fromAshli W

  Date: 10/04/2022

  1 star
  I purchased a pair of shears in August 2021 didn't receive them until December 2021 with no response. Then I accidentally dropped them so I contacted them and they were very helpful to giving address and information to get them repaired. ******* told me through email it would take up to 2 weeks due the holiday. Now it is October 2022 and I have been contacting them every week through email and phone with no response. I have proof they have received my shears on January 20th at 1:15pm with an adult signature. Not sure what to do now.

• Review fromShelby W.

  Date: 09/02/2022

  1 star
  Con artist. Double charged me and said I would get a refund and then ghosted me. Who ever I talk to lies about being pregnant on bed rest or having cancer as well! Who does that? *** compared screenshots with others having the same problem, shes been claiming the same medical issues for years to avoid helping anyone. Dont fall for it. save your time and money and buy from a professional and reputable company.