Complaints

This profile includes complaints for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunRidge Management Group

  1605 Lyndon B Johnson Fwy STE 250 Farmers Branch, TX 75234-6802

  
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  Sunridge Management

  Gulf Shores, AL 36542

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  Las Ventanas Apartments

  2200 1st St Alamogordo, NM 88310

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  The Arbors of Taylor

  201 Highland Dr Taylor, TX 76574

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  The Parc at Bakers Pointe

  7120 Baker Blvd Richland Hills, TX 76118

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/25 Hello, I am a resident here and I am writing to report an incident regarding one of your managers, ****. My toilet has been clogged for days and it is **********'s responsibility to send a maintenance person to go fix it. However, when I asked the manager if she can get someone to fix it, she said you have two bathrooms and fixing it not necessary and that our request would be at the very bottom of her list. When I asked her further, she started yelling at me on the phone, and when I asked her not to raise her voice at me, she did it again then refused to talk to me by hanging up the phone, This is ridiculous service coming from the management. I will be reporting this incident to the BBB.

  Business Response

  Date: 04/24/2025

   Dear Loan ****,

  Thank you for reaching out to the SunRidge Team regarding your work order at *****************. We appreciate you bringing your concerns to our attention.

  Please know that we have received your work order, and we understand how important it is to have the issue resolved. Our team is actively working to address it.

  Wed also like to acknowledge that the Property Manager was professional and patient in their efforts to explain that other work orders were being prioritized based on the time they were received. We apologize for any miscommunication that may have occurred during this process.

   We are committed to ensuring your work order is completed as soon as possible, and we appreciate your understanding. Should you have any questions or would like an update, please dont hesitate to contact the officewere here to help.

  Sincerely,
  SunRidge Management Team

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at The Sunridge apartments in ******** for two years . I have had multiple issues regarding stealing my money when it comes to maintenance. And I also had an issue that the previous office manager decided to handle very poorly. Which I recorded the whole thing. Now I have moved out of those apartments. It has now been 30 days and I still have not received my deposit back. I have been in touch every week to get the runaround. My apartment was totally clean. I didnt leave a crumb in there, the landlady even said that it was ready move in unit, but I have yet to receive my money back. This isnt the first time theyve withheld money from me but now I am no longer a tenant legally. You are supposed to return a deposit to a tenant within 30 days. Were past that now. They also claimed that I needed to pay a housekeeping fee when I carpet cleaned the apartment myself, and pay for blinds that were not even brand new when I moved in. They were used from a previous tenant that moved out just one week before I moved in. They also charge me water the last three months of my lease, which I have not paid water the entire time Ive been there. Theyve beentaking the charges off because I was not paying water but now I have to pay for the last three months and Ive been there for two years I have to pay water.

  Business Response

  Date: 04/04/2025

  Dear Timashia ******,

  Thank you for reaching out to us regarding your concerns about your residence. After reviewing your complaint and the details you provided, we found that your community, The SunRidge Property, is not managed by SunRidge Management Group and is not affiliated with our organization.

  We understand how important it is to have these issues addressed, and we encourage you to reach out directly to the ownership or management team responsible for The SunRidge Apartments. Unfortunately, as this property is not part of our portfolio, we are unable to assist at this time.

  We appreciate your understanding and hope you are able to find a resolution soon.

  Sincerely,

  The SunRidge Management Team

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been staying back here since July everything was fine starting mid December I received a letter on my door for being behind suppose to been only 2 month but it was 3 months on there paperwork so i agreed in court to make a payment arrangement my total was like 28-2900$ me and the landlord at the time agreeed on me making a payment of 2 payments of 900 some dollars which I done so 2week later after I made the payment the person who work in the office was no longer there it was a new person name Ms ****** so I started paying my rent after those payment paid rent on time after my agreement the lady Ms ****** started coming with off the wall balance saying I old for 3600$ my case worker offered to pay them money they refuse to work with her so I made the payment on my on going forward she took my money for march rent between February and the end of march she place a paper on my door of a outstanding balance of 3600$ so come the end of march the total came up to 3800$ so I went to pay my April rent she refuse my money said they was filing eviction bc it wasnt 3800$ I dont owe them no 3600 neither 3800$ they are scamming people it wasnt just me they refusing to fix stuff Im just getting a mailbox key for the home like January I been there since July 2024 they need to be shut down from other saying they dont pay water I havent payed water since I been there it was all included in the rent since she been there thats what she been saying

  Business Response

  Date: 04/09/2025

  Dear Janquel *****,

  Thank you for contacting the SunRidge Management Team regarding your concerns. We appreciate you bringing this matter to our attention, and we want to assure you that your complaint has been received and carefully reviewed your account at Mark *** ********************.

  After thoroughly investigating the situation and reviewing the account history, we found that all charges applied to your account are accurate. We have attached a copy of your ledger for your reference, which clearly outlines each charge and payment made. Based on our review, the current balance is the result of a combination of partial and missed payments over time. No funds are missing from your account, and the amount posted is correct.

  Please understand that we do not engage in any practice of taking or withholding money from our residents. All charges are transparent and recorded, and we strive to maintain a high standard of integrity in handling resident accounts.

  If there are maintenance issues within your apartment, we want to help. We have established procedures for submitting work orders to ensure that all requests are addressed in a timely and organized manner. We encourage you to report any maintenance concerns directly to our team so we can assist you as soon as possible.

  Finally, we would like to remind you that any decisions regarding a pending eviction are made by the onsite management team in accordance with our community policies and lease agreements.

  We hope this provides clarity, and were here to assist you if you have any further questions or require help submitting maintenance requests.

  Sincerely,

  SunRidge Management Team

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Azul apartments never have hot water. I am on day 6 of not having hot water. I have been here 2 years and this happens at least twice a month. This office workers do not care, they lie to you all day that the boiler is being fixed then they go home and we still have no hot water.

  Business Response

  Date: 03/28/2025

  Dear ******* *******,

  Thank you for reaching out and bringing this to our attention. We understand your frustration and want to assure you that we take these concerns seriously.

  Upon reviewing your complaint, we found that a work order was received, and we were able to successfully have a vendor complete the necessary repairs on the boiler. The issue was resolved yesterday, and hot water service should now be restored.

  We sincerely apologize for the delay and any inconvenience this may have caused. Please know that we worked as quickly as possible to address the problem, and we appreciate your patience and understanding. If you experience any further issues, do not hesitate to reach out.

  Sincerely, 

  The SunRidge Management Team

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lived at ********* Villas from October 2022-October 2024. We paid our rent on-time, every time, and kept our apartment clean. We treated our apartment as if we were the owners and not the tenants. On 10/31/2024, our Lease ended at ********* Villas, a subsidiary of SunRidge Management group in **********, **. We had an outstanding charge of $403.81 due to cleaning and final trash/water bills. It was sent to collections in January, and we promptly paid the Bad Debt Collector the full amount of $403.81 on 01/19/2025. My husband and I were under the assumption that it was taken care of and that we owed no more money. On February 3rd, 2025, we received a final ledger statement from ********* Villas stating that we still owed ******. We attempted to contact the main office at ********************************* multiple times to rectify the situation, but kept being told that they would need proof that we paid the full amount. I sent an email to ************************************************ on February 19th with the appropriate letter from the debt collection agency proving we paid the amount in full. Since then our balance has not been corrected, and no one has confirmed they receive our proof of payment.On March 24, 2025, I attempted to call the main office as the balance still shows ******. I asked for the manager and was told she was busy, and received no phone call since my attempt. I am requesting that this balance be taken off of our account since we paid in full to the debt collectors. I also am requesting that we receive proof we have $0 in our account and that the company cease and desist any further contact, especially from any debt collectors. Please feel free to call me with any further questions. I would like to see this issue resolved as soon as possible. Thank you.

  Business Response

  Date: 04/03/2025

  Dear ********* ******, 

  Thank you for taking the time to reach out to the SunRidge Management Team. Our goal is to review your account with ********************************* as we all share your concerns with us. We take this situation very seriously, and we want to assure you that we are looking into it thoroughly with the goal of providing a solution.

  We ask for your patience as we work with RentDebt to understand where the miscommunication occurred. In the meantime, please continue to communicate with the onsite team for any immediate assistance.

  We truly appreciate your understanding as we work through this, and we will keep you updated as we progress.

  Sincerely, 

  The SunRidge Management Team

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex property management has refused and continues to not fix the security gate on the property. When I moved in in July 2024, I was guaranteed and told and promised a functional Gate to my complex, I was told Verbally. In my apartment complex lease It states that the gate will not be functioning 100% of the times because it is subject to malfunctioning, which I understand but its been over three months that our gate has been just wide open day and night, which is against what theyve been promising tenants and promising new move-in people. Ive tried to ask them several Times to get this issue fixed because I pay a higher rent in the city just to have a gated community. I can hardly ever reach the property management. I have to email them 4 to 5 times just to get them to respond to me. Management has told me every single time theyre doing all they can and that theyre trying to get in touch with a vendor. I dont believe this is true because its been 3+ months of this Lie that they keep telling me. I was a property manager myself, and when we had gate malfunctions, it took less than seven days to get it fixed because as A property manager its your due diligence to maintain and fix all property problems and issues. They ignore me when I reach out to them and they give me attitude every single time I try to talk to them. It makes me literally not want to live here because I dont feel safe in my community because they dont use the gate like they should be.

  Business Response

  Date: 03/28/2025

  Dear ******** *****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in the gate repairs and truly appreciate your patience as we work toward a resolution. Our team is actively addressing this issue and working closely with vendors to get the necessary repairs completed as soon as possible.

  We understand the importance of feeling secure in your community. While we strive to maintain a functional gate, it is important to note that gates do not guarantee security, as crime is not confined to any specific area. We encourage all residents to remain vigilant and report any suspicious activity to the appropriate authorities.

  Please know that we value your residency and are committed to maintaining a safe and comfortable living environment. If you have any further concerns, feel free to reach out, and we will do our best to assist you.

  Sincerely, 

  The SunRidge Management Team 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I hope youre doing well. I am writing to formally dispute an unjustified charge related to my rent payment at Inwood on the Park (*************************************).On February 27, I successfully paid my rent and received email confirmation (Proof 1). My bank account also shows the deduction (Proof 2). However, on March 4, the payment was unexpectedly returned by management (Proof 3), and I was asked to pay again (Proof 4).Despite making my payment on time, I was unfairly charged a $50 late fee and a $2.95 service fee (duplicate charges)-the mistake on managements part, not mine. As a postdoc on a limited budget, this fee is significant and could go toward necessities like groceries or study materials.I kindly request a refund of these charges, as it is unfair to penalize me for an issue beyond my control. I appreciate your time and assistance in resolving this matter fairly. Please let me know if further details are *********** regards,Qian

  Business Response

  Date: 03/06/2025

  Dear **** *****,

  Thank you for reaching out to the SunRidge Management Team regarding your account with Inwood on the Park. We appreciate you bringing this matter to our attention and want to provide clarity regarding the returned payment.

  After a thorough review, we can confirm that neither our system nor our team made an error in posting the charge to your account. Our records show that you initiated an ACH (Electronic Check) payment on February 27th for the balance on your rental portal. The email confirmation you received is automatically generated for all scheduled payments; however, it serves as a confirmation of the payment being scheduled, not necessarily processed. While the payment was initially submitted, it was later returned due to insufficient funds.

  Per our community policy, a Non-Sufficient Funds (NSF)fee is applied to all returned payments, regardless of the reason. The bank statement you provided supports this, as it indicates that there were not enough funds available at the time of processing.

  We understand that unexpected fees can be frustrating,and we strive to be as transparent as possible regarding our policies. If you have any further questions or concerns, please feel free to contact our office directly. However, please note that the *** nor Service fee cannot be waived.

  Sincerely,

  SunRidge Management

  Customer Answer

  Date: 03/06/2025

  I am rejecting this response because: Thanks for providing the response from SunRidge Management Group. I appreciate your help very much. Unfortunately, I am not satisfied with their response, as it does not address the key concerns of my complaint.
  1. Miscommunication from Office Staff:
  After making my initial payment, I personally visited the leasing office twice to confirm whether my payment had been successfully processed.
  On both occasions, the office staff assured me that my payment was successful and that no further action was needed.
  However, the refund only occurred after the payment due date, resulting in late fees that could have been avoided had the office staff provided accurate information.
  2. Bank Account Had Sufficient Funds:
  By the time the refund was processed, I had already transferred additional funds into my bank account.
  This means that if the payment had been reattempted or properly handled in a timely manner, there would have been sufficient funds to cover the rent.
  The issue here is not simply about an NSF fee, but rather about the leasing offices failure to provide timely and accurate information, which directly contributed to the problem. Had they informed me earlier that the payment had failed, I could have taken action immediately to prevent the late fee.
  I request that SunRidge Management reconsider their stance and waive the *** and late fees, as this issue was caused by miscommunication on their part.
  Please let me know how we can move forward toward a fair resolution.
  Best regards,
  Qian  

  Business Response

  Date: 03/06/2025

  Hello,

  Thank you for reaching out to the SunRidge Management Team. We want to provide clarification regarding your concern.

  There was no miscommunication on our staffs end. Our office is only able to see that a payment was processed via ACH and marked as pending under the assumption that sufficient funds were available. However, after reviewing the bank statement you provided, it confirms that the payment was declined due to insufficient funds.

  Per the terms of the lease agreement, a Non-Sufficient Funds (NSF) fee is automatically applied to all returned payments. This policy is standard and in compliance with Fair Housing regulations, and as such, the fee cannot be waived.

  At this time, we consider this matter resolved. However, if you have any additional questions or need further clarification, please feel free to contact our office directly.

  Sincerely,

  SunRidge Management Team

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been in contact with Sunridge before. Things escalated when the police were called on us for a false domestic violence report. My partner and I were playing around and we explained the situation to the officer, who realized there was no issue. Shortly after, we received another lease violation on our door that included a second police visit and warning of fines or eviction. We requested police case numbers in person and by written note from the property manager, to which the assistant manager said she will get them from the property manager as she wasn't available. After conversation with both **** requesting an in person meeting with the property manager to discuss case numbers and our lease, we were told that we could no longer meet the property manager in person and must communicate via email. (I did send a formal email.) After expressing our frustration, we received another lease violation and were threatened with "repossession" of the property at the end of our lease. That same evening, three police units came to our apartment for "fighting." However, my partner was just extremely upset with the note left on our door rather than the case numbers and meeting we requested, completely avoiding the matter. The "fighting" in question was him yelling down the stairs for the property manager to hear that he was displeased with their lack of assistance followed by our door slamming shut. A few days later, we had another lease violation on our door for the previous police call. I taped the note back to the property managers door and wrote on the back that she can respond to my email for any further communications. Later that night, a state police officer approached us after coming home from dinner, and we shared our concerns with him. He was empathetic and assured us he would speak to the property manager. We informed him we were leaving the apartment because we no longer felt safe or comfortable. I believe in ********* this is called Landlord Harassment.

  Business Response

  Date: 01/17/2025

  Dear ******* *****,

  Thank you for contacting the SunRidge Management Team. We have thoroughly investigated your concerns regarding your experience at **** at ********************. Our goal is to provide you with a clear and comprehensive response.

  After reviewing your account and discussing the matter with the onsite team, we have determined that there was no harassment involved in this situation. The police were called to the property following multiple noise complaints from your neighbors regarding loud noises coming from your apartment. Per the terms of your lease agreement, a lease violation was issued as a result of this incident.

  To ensure clear and professional communication moving forward, the property has requested that all future communication from you be in writing rather than in person. Please note that the notice you received regarding your leases non-renewal status or notice to vacate was not a threat but rather a formal document reflecting the number of noise complaints received by the office.

  Additionally, actions such as yelling and making slamming noises, which led to police involvement, are considered disturbances under the lease agreement. This behavior necessitated the issuance of an additional lease violation, as outlined in your lease agreement and the resident handbook.

  These violations are not considered harassment by the property manager but rather enforcement of the lease agreement to ensure compliance with Fair Housing regulations and to treat all residents equally and fairly.

  The SunRidge Management Team remains committed to ensuring that all situations are handled appropriately and in accordance with the lease agreement and community policies. We appreciate your understanding in this matter and wish to reiterate that the actions taken were a result of protocol,not harassment.

  Thank you for your attention to this matter.

  Sincerely, 

  The SunRidge Management Team

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I just want to warn anyone who thinks of ever moving here. First of all, I would have everyone look up the complex. This new complex sounds like other reviews left by residents at some of the other properties they manage elsewhere. From the first day my wife and I complained of electrical issues, the microwave would trip within 3 seconds. No one ever fixed them because the builder didnt want to have to come back and fix it; I have videos and pictures. They tried to replace the microwave, outlet, and circuit breaker multiple times with no resolution. The electrical issues continued; my wife was using a brand new toaster that caught fire. My wife was able to put the fire out without any damage being done to the apartment. After reporting this to the leasing office and requesting a resolution since a fire had also happened over the weekend. Monday afternoon after I had a couple of drinks before I went over while I was out with my dog to demand answers since the electrical issue had also caused a fire. I believe a security alarm went off after Courtney told me to leave because she didnt have an answer or when these issues would even be acknowledged. They did admit other units had issues with appliances as well. Courtney called the cops on me and told the officer that I was trespassing. I feel as if she was trying to get me arrested or killed because Im an African American woman. I reached out to Corporate on multiple occasions with no response either. I was upset and I still am upset with how Cavalry at ************ handled any issues brought to their attention. I really wasnt upset that the apartment looked like some preschool children put it together. My wife and I were only planning to stay for 3 months. We received bogus lease violations that were clearly retaliation especially since other residents violated lease terms and conditions on multiple occasions and never received a violation nor did they receive an eviction notice. Good luck to anyone renting.

  Business Response

  Date: 01/24/2025

  Mrs. ********,
  
  We are saddened with the mischaracterization of not only the community, Cavalry at ************, but also the leasing team that assisted you and your wife during your residency. The maintenance and electrical concerns that were brought to our attention were fully addressed, and were found to be caused by the slamming of the microwave door that caused a safety in the microwave to shut off. Before this was figured out, circuit breakers and electrical outlets were replaced, as well as being given a temporary countertop microwave for use while troubleshooting was being completed. Our goal is to ensure the satisfaction of our residents and we are sorry that there was even an issue to investigate, but everything was done to rectify this issue in a timely manner. During your residency, other issues occurred that led to the lease violations and eventual eviction for non-delinquency breach of lease. These include resident conduct and violation of paragraph 11 in your *** lease contract, including trespassing in a construction area, disruption to business operations due to intoxication in the business office resulting in a police ****** out of the office, and harassing/threatening emails to the staff. We appreciate that you chose Cavalry at ************ as your home and we are also sad that these events occurred.There will be no billing adjustment to the final account statement. We wish you the best in the future.

  Thank you,
  Management

  Customer Answer

  Date: 01/27/2025

  Complaint: 22745104
  
  I am rejecting this response because: everything the leasing company is stating why I got a violation was a cause of me trying to get them to fix the problem. The builder also changed out the microwave and changed the gfi. The problem still existed and Courtney was there when the builder was being nasty to her when he was trying to solve the  problem. The builder wanted to finish the rest of the buildings. Courtney even took another video of what was happening. The issue with the microwave was also done in front of her, maintenance, builder and electrician and no one ever said previously it was due to slamming the microwave door because we never slammed the door. But Courtney isnt being honest. She lied in court and stated she also mailed us a letter. The trespassing was to get a hold of the builder and one of his employers that didnt speak English ushered me over so I could speak to him. Because the employee didnt speak English and I had to text on my phone to translate what my issue was. Also Courtney lied to the police officer when I was trying to get answers. Courtney thought it was a good idea to call the cops. Every violation they are stated has something to do with the electrical. Courtney and staff knew I had mental health issues and was hospitalized shortly after she traumatized me by calling the cops and making false reports. The false allegation that we didnt pay our rent, was also a lie. I have a picture that shows that we werent allowed to pay while Courtney was trying to evict us. The reasons I wasnt in court was because I was just released from the hospital.
  Courtney staff have put up false reviews on ****** as well. So you can see they have no ethics. I have videos of everything but it wont upload to your sight. 
  
  Regards,
  
  ******* ********

  Business Response

  Date: 02/10/2025

  Dear ******* ********,

  Our leasing office has worked to support you while addressing the work orders in your unit. Upon discovering that certain actions contributed to these issues, we followed established protocol by issuing lease violations in accordance with your rental agreement. Our staff acted transparently and in good faith to ensure your residency at Cavalry remained as comfortable as possible. All violation notices were issued in a timely manner, and we continue to uphold integrity and fairness in enforcing community policies.

  Additionally, our team has the right to contact authorities when a residents or visitors actions violate our communitys conduct agreement. This decision was made based on the situation at hand and is not a reflection of personal character. While we understand that legal matters can be stressful, we do not control court decisions or scheduled appearances.

  Regarding online reviews, we want to clarify that they are posted by various individuals and are not influenced by our leasing team. At this time, the final account statement remains as issued, and no billing adjustments will be made.

  The SunRidge management Team

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gated community but the entrance gate is allways open leading to break inside of people's cars and also informed the cameras of the complex are mostly broken or do not work forcing my hand to buy my own security cameras, junk cars being parked with no consequences also cant keep a tow company to enforce, Had a water leak recently TWICE within a months time from the upstairs neighbors and nothing was done can only imagine mold build up, mold in vents, charge us monthly for pest control but never show (roaches), agreed on apartment transfer but was lied to and given away, landlord ***** turns a blind eye to issues she has been informed directly of and better off making my own repairs because any work order I put into their website is ignored and marked as complete when they in fact have done nothing. Overall if I wasn't the only income taking care of my girl and our 2 kids I'd find something better but close to work and cheap but also something needs to be done about these people and the way they run these apartments.

  Business Response

  Date: 12/31/2024

  Dear *******,

  Thank you for reaching out to the SunRidge Management team. We appreciate your patience as we work diligently to address this matter.

  To better assist you with your complaint, we kindly request the name of the community where you currently reside. This information will help us locate your account and provide a thorough explanation.

  Our goal is to resolve this issue promptly and ensure an effective resolution for all residents. We appreciate your cooperation and understanding as we work to address your concerns.

  Sincerely,

  SunRidge Management

  Customer Answer

  Date: 01/14/2025

  Mold in vents, entrance gate allways open leading to break ins of cars, junk cars parked, roaches, negligence to complete work orders submitted through the ResMan app, and my biggest current issue im having is my rent was allways $1637 usually round up and pay $1640 even got ahead and paid $1630 one month as shown in pictures provided, however my rent apparently went up for some reason and was not notifed for the past 3-4 months putting me in the negative/behind and feel like it's retaliation for my recent complaints making me seem negligent giving grounds to evict me and my family I understand I should checked the app but I only use it to submit work orders needed for my apartment but regardless feel I should have been notified if we were short money when turning in our rent. I would also like to be compensated for any repairs I do myself such as having to buy light bulbs with my own money cause they canceled my work order and it is dim lit where we eat only having the light from the kitchen.

  
  

  Business Response

  Date: 01/14/2025

  Dear *******,

  Thank you for reaching out to the SunRidge Management team. We appreciate your patience as we work diligently to address your concern.

  To better assist you with your complaint, we kindly request the name of the community where you currently reside. This information will help us locate your account and provide a detailed and accurate response. Unfortunately, we were unable to identify the community based on the address you previously provided.

  Our priority is to resolve this matter promptly and ensure a satisfactory resolution for all residents. We value your cooperation and understanding as we work to address your concerns.

  Sincerely,

  SunRidge Management