Business Profile
Property Management
SunRidge Management GroupHeadquarters
Reviews
This profile includes reviews for SunRidge Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 26 Customer Reviews
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Review fromCarnell W
Date: 04/09/2025
1 starCarnell W
Date: 04/09/2025
This company had been holding my deposit since December 2023, currently seeking legal options.SunRidge Management Group
Date: 04/11/2025
Dear *********,Thank you for reaching out to the SunRidge Management ******* best assist you, we recommend contacting the community where you previously resided. At this time, we are unable to confirm your status as a former resident based on the information provided. However, the community office can supply you with a final account statement, which will include a detailed breakdown of any charges and indicate whether your deposit was applied to those charges.The community team will be happy to assist you and help resolve any questions you may have.Sincerely,SunRidge Management TeamReview fromKatherine A
Date: 09/24/2024
1 starKatherine A
Date: 09/24/2024
This is the worst company to do business with! They do not pay their vendors and have their shady staff leave bogus reviews to lure people to their property.They are scammers and liars who do not pay their vendors! ******!SunRidge Management Group
Date: 04/11/2025
Dear *********,Thank you for bringing your concerns to our attention.We sincerely apologize for any confusion or frustration this situation may have caused. Please be assured that we are committed to ensuring all vendor invoices are submitted and processed for payment in a timely and transparent manner. It is disheartening to hear of any suggestions or accusations implying that anyone on our team would withhold funds, as that does not reflect our values or operating procedures.Additionally, while we understand the impact of online reviews, please note that we do not have control over the content published on third-party websites. These platforms independently manage the approval and display of reviews based on their policies and guidelines.We appreciate your understanding and are here to address any further concerns or provide assistance where possible.Sincerely,SunRidge Management TeamReview fromKendall A
Date: 08/10/2024
1 starKendall A
Date: 08/10/2024
Nothing but issues with my apartment at The Landing of **********. Start off with a broken oven that took over 2 months to fix. After 2 months I decide to call the office and just so happens to get the piece in that day to fix it and was at my door in 10 minutes. 2nd issue. My water has been smelling like the worse case of rotten boiled eggs. I call and call about it and all the tell me is to drain my hot water heater. This was going on for over 3 months. Still not fixed. 3rd issue and last straw. Ceiling started falling down all over my furniture due to leaking patio above me. Called about it and they sent maintenance out, and he pretty much shrugged his shoulders and told me to call corporate. 3 weeks later nothing has been fixed, now I have mold on my ceiling. Called them to tell them I had to move out because I have water everywhere, mold growing and my kids cant sleep in there. When I say I was going to turn my keys in, thats when they want to rush and fix it. I tell them Im getting out my contract and they say I cant and had to move to another unit. I payed for this unit, not another and thats nowhere in my contract. Very unhappy with this and will be getting my lawyers involved.SunRidge Management Group
Date: 04/11/2025
Dear *******,Thank you for sharing your feedback.We sincerely apologize for any misunderstandings that may have occurred during your time with us. Please know that both our team and the property made every effort to address your work orders and assist you promptly. Additionally, we extended the opportunity for you to move into a fully renovated unit in hopes of improving your experience.While we regret that we were not able to meet your expectations, we truly wish you all the best on your continued housing journey.Sincerely,SunRidge Management TeamReview fromOrnella C
Date: 07/08/2024
1 starOrnella C
Date: 07/08/2024
I rented with the Azul apartments in ******. Which is managed my Sunridge group. It was a classic apartment 569sqft which isnt the apartment I wanted but the miscommunication for the staff and management and the excuses I ended up wit h that unit. All through the year I had issues with my ** I requested to have it fix 4 times already. In June it was coming to the time to renew my lease. My ** started leaking in the bathroom tile the whole area around the toilet is dripping. I request for them to look at it. maintenance came cut a big hole in my bathroom ceiling and put a plastic over it left it like that it didnt not get fixed. Again I went to office to let know and agent put in another request. They came left my bathroom a mess and didnt cover the area properly. The current state of my bathroom ceiling is water is dripping from the open hole and from the ** vent. The worse part you dont know what kind of water is dripping on you while using it. The only left is for it tear down from being soaked inside. They increased my rent to $1300 and expected me to pay it. I said transfer me to a different unit and they refused and gave me the runaround about the units and I submitted my application and paystub as they requested. To this day nothing is fixed and I havent got a different unit. Email Sunridge management group and they did nothing about it. I was out of town and they put 3 days notice on my door demanding the key by 9th if I dont the pay rent. But yet still they havent fix my bathroom or transfer me to a new unit . My light bill is $300 for the month of June because I have constantly turn off my ** before I leave because my apartment will flood. The apartment smells like weed all the time and I dont smoke. This is the kind of service I receive twice with the apartment and this group.SunRidge Management Group
Date: 07/18/2024
We strive to maintain a high level of satisfaction for all of our customers, current/former residents and guests. As always, our manager's door is always open to talk about anything that might have made your experience here unpleasant. We are genuinely concerned and eager for the opportunity to listen and hopefully regain your approval of our community. You may also contact us at ********************************************Review fromAmani A
Date: 05/21/2024
1 starAmani A
Date: 05/21/2024
After signing the lease it has came to my attention that the complex (Dominion at *********************) has an excessive ***** problem. Im not sure if anyone knows but living with roaches can cause E. Coli and Salmonella which is a health risk and health violation. Legal actions can and will be filed if I come up sick since it looks like the company has known about this for months. Also,As much money as tenants pay, the carpet on each floor should not be filthy. The complex is a total disaster. Please get new management.SunRidge Management Group
Date: 07/18/2024
We strive to maintain a high level of satisfaction for all of our customers, current/former residents and guests. As always, our manager's door is always open to talk about anything that might have made your experience here unpleasant. We are genuinely concerned and eager for the opportunity to listen and hopefully regain your approval of our community. You may also contact us at ********************************************SunRidge Management Group
Date: 07/18/2024
We strive to maintain a high level of satisfaction for all of our customers, current/former residents and guests. As always, our manager's door is always open to talk about anything that might have made your experience here unpleasant. We are genuinely concerned and eager for the opportunity to listen and hopefully regain your approval of our community. You may also contact us at ********************************************Review fromRian P
Date: 04/26/2024
1 starRian P
Date: 04/26/2024
Was a vendor doing repaints in the apartments at Villas at ********** in ***********, *******. Stopped paying me after all my invoices were turned in. January through April. Still haven't paid the last $9,000. If your a vendor, wouldn't recommend working for them. Other vendors working for them were not getting paid on time either.SunRidge Management Group
Date: 04/29/2024
Hello ****, We are sorry to see your 1 star review. This is not the experience we wanted you to have at SunRidge Management. Please feel free to call the office at *************** for further assistance. Thank you.Review fromBrenda Janell S
Date: 04/19/2024
1 starBrenda Janell S
Date: 04/19/2024
Gate broken No new bushes No Big lights on at night Fire ants everywhere Water sprinkler broken. Water everywhere Rent to high to a pay with all these problemsSunRidge Management Group
Date: 04/22/2024
We strive to maintain a high level of satisfaction for all of our customers, current/former residents and guests. As always, our manager's door is always open to talk about anything that might have made your experience here unpleasant. We are genuinely concerned and eager for the opportunity to listen and hopefully regain your approval of our community. You may also contact us at ********************************************Review fromMarcie F
Date: 02/21/2024
1 starMarcie F
Date: 02/21/2024
************************* apartment complex I have waited for months for dishwasher to be fixed I spend $1500 plus a month Many items needed repair immediately upon move in : water leak in wall , light fixture, vent off ceiling, sink drain not draining Now for last 8 weeks, dishwasher not working . Replaced and still does not work It is interesting that this company does not put much in writing ********************** is suboptimal.Leasing agent regularly loses the maintenance requests.SunRidge Management Group
Date: 04/22/2024
We strive to maintain a high level of satisfaction for all of our customers, current/former residents and guests. As always, our manager's door is always open to talk about anything that might have made your experience here unpleasant. We are genuinely concerned and eager for the opportunity to listen and hopefully regain your approval of our community. You may also contact us at ********************************************Review fromVIVIAN A
Date: 02/02/2024
1 starVIVIAN A
Date: 02/02/2024
If I could give this company a negative ten I would. Turn and runaway from this company unless you want to be stressed out for an entire week as they string you along while asking for more and more documentation for your lease application. I don't know what to say other than this has to be the most unprofessional property management company ever. I was told yesterday everything was good to go on my lease application then told today they needed something else.The property in ******** ***** will fail I'm sure because they are in the wrong Community for this type of nonsense. I'm ********************************************** out for a week. The girls at the main office are snooty and incorporative.SunRidge Management Group
Date: 02/06/2024
SunRidge Management and Harbor Hill would like to apologize for the unpleasant interaction that ****** experienced while applying to our community. ****** applied to Harbor Hill on January 27th, ****. From January 27th to February 2nd, our leasing team communicated to ****** that to get her approved; she would need to provide proper documentation that we could use to verify her income. The Leasing Consultant at Harbor Hill constantly communicated with ****** and explained what part of the process he was working on to ensure a smooth application process. Once the consultant was ready to verify income, he discovered that ******'s documentation did not have pay dates. ******* reached out to ****** and tried to get the required documentation in so she could get approved. The property manager spoke to ****** and informed her that the documents she provided would not be accepted. When applying, all applicants must get approved under the same rental criteria. We ask for the same documentation from everyone to comply with all fair housing regulations. ****** was made aware of the forms we accept and chose to cancel her application instead. If ****** brings in the required documentation and we can verify that she meets our income and community requirements, we would love to make her a resident.SunRidge Management Group
Date: 02/08/2024
SunRidge Management and Harbor Hill would like to apologize for the unpleasant interaction that ****** experienced while applying to our community. ****** applied to Harbor Hill on January 27th, ****. From January 27th to February 2nd, our leasing team communicated to ****** that to get her approved; she would need to provide proper documentation that we could use to verify her income. The Leasing Consultant at Harbor Hill constantly communicated with ****** and explained what part of the process he was working on to ensure a smooth application process. Once the consultant was ready to verify income, he discovered that ******'s documentation did not have pay dates. ******* reached out to ****** and tried to get the required documentation in so she could get approved. The property manager spoke to ****** and informed her that the documents she provided would not be accepted. When applying, all applicants must get approved under the same rental criteria. We ask for the same documentation from everyone to comply with all fair housing regulations. ****** was made aware of the forms we accept and chose to cancel her application instead. If ****** brings in the required documentation and we can verify that she meets our income and community requirements, we would love to make her a resident.Review fromTaurean W
Date: 12/28/2023
1 starTaurean W
Date: 12/28/2023
My grandmother lives there currently and I am out of town. I am constantly calling to reach the front desk throughout core business hours and it is extremely difficult reaching someone. A normal business should respond and be available. If they are short staffed, they should not constantly go ** in rent every year with low quality amenities and this is for elderly community. This is totally taking advantage and if you have low staff or no staff to answer calls, lower the rent and have ********************** workers and better equipment. My family members have actually fixed stuff in my grandmother's apartment themselves because of long delays. The truth must truly be told. This community deserves better.SunRidge Management Group
Date: 01/03/2024
Hello *******, we are sorry that you have difficulty reaching the community staff at *************************. This is a smaller, 77 ************** that just has a community manager in the office. Many times if a phone call is not answered, the manager is currently assisting a resident or out on the community checking on things. This community has always had a small staff due to it being a smaller community. You are more than welcome to email the manager of ********************* using ************************************** and they will respond as quickly as possible. If there are any maintenance requests needed for your grandmother's home, please reach out via email so that those can be entered and maintenance can get that taken care of for her. We apologize for the frustration but will do everything we can to make sure our residents love calling ************************* home.
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