ComplaintsforBSN Sports, LLC

• Initial Complaint

  09/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date of transaction was 8/17/2021. Amount was $113.70. Confirmation is XXXXXXXXX. This is for a child's school uniform. Confirmation says orders will ship within 10-14 business days. It is now 10/27. No items have been shipped. The first quarter of school is over. I've tried to call about this order and have been hung up on by Brandon. They will not take my calls and it just rings and rings.

  Business response

  11/23/2021

  Business Response /* (1000, 5, 2021/09/29) */ Contact Name and Title: ******* ******* - Dir CS Contact Phone: XXXXXXXXXX Contact Email: ********@bsnsports.com Hello ********, First, I would like to apologize for the delay your order has experienced. As you may know, global Supply Chain challenges due to the impact of COVID-19 are affecting many industries and companies around the world, including BSN SPORTS. Most companies are being impacted by the shutdown of vital international ports, nationwide labor shortages, and a bottlenecked shipping network. Delivering a quality customer experience is of the utmost importance to our entire BSN SPORTS team, as we know you deserve and expect to receive your order in a timely manner. Your order is currently scheduled to be completed on 10/4. Once that order has shipped you will receive tracking information. I have also processed a 50% refund for your order in the amount of $56.75. We apologize for any delays you have experienced, and on behalf of the entire BSN SPORTS Family, we sincerely thank you for your understanding and for your patience as we navigate these challenging times together. Thank You, ******* ******* Director of Customer Service

• Initial Complaint

  09/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our school opened a team shop for BSN. My order for $256 worth of items was placed on 7/27/21 and the shop closed on 7/28/21. We were quoted 2-3 weeks for delivery once shop closed. We were given several email updates and were continuously told that our items were not yet in production. I finally called on behalf of my son's team and was told that the items were already in production and ready to be shipped and that we should receive our items by Friday, 9/10 at the latest. It is now 9/15, over a month and a half since the shop closed and we still have no items. We were sent an email stating that our items shipped and there are buttons to track the items, but NONE of the links to track the items work. Their season is over halfway over and we still have no idea where our items are and no links from the emails that work. Not only that, but the information I received when calling BSN was a complete lie. We received 5 emails from 8/6-9/3 stating our items were in pre-production.

  Business response

  11/15/2021

  Business Response /* (1000, 5, 2021/09/18) */ We do apologize that the tracking information on the link provided is not currently working. We did escalate this to our IT programmer yesterday to pinpoint what the issue is. We were able to locate the tracking number that you can use on the FedEx website: XXXXXXXXXXXX and the order is currently out for deliver along with the other consumers that purchased for this shop. We have refunded 134.11 due to the delay and time that you have spent attempting to get information regarding yours and others orders. You will see this refund in 3-5 business days. We truly appreciate your business and apologize for the delays that we are currently experiencing in our production facilities and it is all hands on deck to get us back on track. Consumer Response /* (2000, 7, 2021/09/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 13, 2021, I purchased a reversible nike woman's basketball jersey (#: XXXXXX ) nike shorts through BSN. I worked directly with a northern California rep. He was kind enough to send a sample shorts for the girls to try on which was helpful. For the jersey, there was no sample size and I went off the Nike chart for fitting. We received our order... which we customized with names, logo, numbers, team name etc and the end price was $70 a jersey. THEY WERE SOOOO SMALL!! The girls might be able to wear them once and two girls cannot fit them. I was told there was nothing that could be done to rectify the matter. I spent over $700 including tax and a freight charge. Two jerseys the company got the numbers wrong. So maybe I can get those made in a bigger size as they fix it but seven other jerseys are almost unwearable. Communication NOW has been spotty and short. Answers to my questions go unanswered. After a LONG covid two years off, we were excited to sport our new gear too

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/09/16) */ I have reached out to the customer directly to work on an appropriate solution to either refund the jerseys that do not fit or work on replacing those items for them.

• Initial Complaint

  08/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, We submitted two orders with BSN last week, each order totaling over $300 for a cumulative spend of $630ish. The day before the store was to close, our coach made an organization change, necessitating that we cancel our orders. We reached out to BSN both via phone and email, and were assured that the cancellations were confirmed and the refunds were being processed. The next day, all of the other orders from our team were refunded.. except ours. Our rep Mike has been no help, and every CSR with whom we've spoken has done nothing but give us the runaround! We just want our refund! We've been ignored and lied to for a week; I'm flabbergasted at the lack of assistance and integrity from this business and I want my refund NOW.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/08/23) */ I want to sincerely apologize on behalf of SIDELINE at BSN SPORTS for the delay in getting this matter resolved for you. We have ordered a new shirt for you as of 8/19, and it is currently in production with an estimated completion date of 8/31/21. You should receive an e-mail with tracking information once it is complete. I have a reminder set as well to check on this order mid-week and get a status update to ensure that you have the most up to date information. For your records, your new order number is XXXXXXXXX. If you have any questions, please let me know. Consumer Response /* (3000, 7, 2021/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am greatly perplexed by this response, as it seems to indicate that my complaint was either not read or it was confused with another person's complaint! Being that our team changed organizations and the issue was with a refund for an order we no longer needed, we certainly do not need a shirt. ?? Nevertheless, I was able to get it taken care of after involving every upper-level manager whose email address I could find on LinkedIn. The refund was finally released on Friday and we received our funds back today. Business Response /* (4000, 9, 2021/08/25) */ Hello, I do apologize. I did mix up a response. I personally did release the hold on the refund that was not previously taken care of. This was definitely an error on my part. Again, my apologize for the initial response in error. Consumer Response /* (2000, 11, 2021/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩