ComplaintsforBSN Sports, LLC

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had the displeasure of utilizing this company's services in July 2021. I ordered some of their equipment online, and as of today's date 11/1/2021, 3 1/2 months later, I have received half of my order, and of that, none of it is as advertised. I spent over $200 on their stuff and I'm looking to return all of it and get a full refund. I looked into this company, and found that many numerous other people have had the same issue. They have false claims saying that they will have their stuff shipped within six weeks after The online store closes, and this is just flat out not true. Not only that, but when I have requested feedback from the company with regards to my order, I have received zero returned emails. It is radio silence. I believe that this company should be looked into for fraudulent business practices and false advertising.

  Business response

  12/22/2021

  Business Response /* (1000, 5, 2021/11/03) */ Hello *******, I am sorry that the concerns regarding your order and the shipping timeframe have not been answered. We have experienced unprecedented order delays due to Global Supply Chain issues that many companies are experiencing. That does not change that we should be answering your questions and continuing to keep lines of communication open. I do see your order was delivered on 10/28/ IF you order has not been delivered please reply back and I'm happy to work with our decoration facility further. Your tracking # is XXXXXXXXXXXX/

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this company lies about shipping timelines and refused to contact the school who placed an order through them. on the phone I had to tell the woman how to do her job she had no idea. this seems very fishy and it's incredibly infuriating waiting 10 plus weeks for a single hoodie. something is going on here.

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/10/27) */ Hello Arden, I do understand that the perception regarding out turn time is that we have not provided truthful information. We have updated our website during the purchasing process to provide our updated turn times and continue to update as we get additional information regarding supply chain. While I know that does not change that when you purchased you were under the impression that you would receive your items in our regular 3-4 week turn time. I do want you to know that we are working hard to provide as much information as possible when purchasing going forward. Due to the extended delay on your item I have refunded it and that will be seen in your account in the next 3-5 business days. I also reached out to our production facility to get an updated status on your order since it is over the time frame we are quoting and will ensure you are updated this week.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On July 20th I placed an order for a team store closing on 7/23/21. I still haven't gotten my items. Even when calling they said ship date was OCT 4th, its the 20th and still no items. The season is about to end. Order no. XXXXXXXXXX

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/10/21) */ Hello *******, I have researched the order that you have provided and see that this order was delivered to the school on August 19 in its entirety. If you have checked with the school and they do not have the order I'm happy to replace or refund the items. I will let you know ahead of time that replacements are taking about 4 weeks at this time. Consumer Response /* (3000, 7, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called in late Sept and was told the order would ship OCT 4th. A couple players got their items after that date but mist has not. I called this week and was told there is no estimated ship date. So the order was not received by the school and I just want my items Business Response /* (4000, 9, 2021/10/26) */ Thank you so much for confirming, I have put in a replacement for your items that were not received. I also have them shipping directly to you. You will receive an email confirmation shortly that the replacement has been placed and tracking information once the items have shipped. Thank you and I do apologize about the inconvenience. Consumer Response /* (2000, 11, 2021/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. I received the email confirmation and hopeful the stuff will arrive by estimated due date.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Albuquerque ********* ******* purchased two basketball systems from BSN for approximately $21,000. The original purchase was in May 2021. The systems did not arrive until late July 2021. Upon arrival, the school learned the systems did not fit in our gymnasium and began requesting a return through our sales representative. Our sales representative and the BSN corporate office have not been responsive to our requests and the systems remain on our gymnasium floor. The systems are too heavy to move, which has left the basketball court inaccessible to students.

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/10/19) */ Thank you so much for contacting us regarding the issue with equipment you ordered. There were definitely some missteps on our end regarding communication. The sales pro is currently in the process working with the Operations Director of the school district to get the equipment removed and to get the correct specs so equipment can be reordered.

• Initial Complaint

  10/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I placed an order almost 5 weeks ago for $366 worth of spirit wear. It said it could take up to 3 weeks for it to ship. It took longer. It was frustrating, but I understand everything is behind now. My shipment came in and the quality of the screen print was terrible on all items. It is definitely going to peel up after a couple of washes. It looks homemade and some are already starting to peel upon unboxing. The Nike sweatshirts are fine quality, but the other brands I ordered are so cheap feeling I wouldn't recommend them to anyone. The only quality piece was a Nike embroidered item. I would not recommend this company. I'm going to let our athletic director know about the quality since our district just launched there.

  Business response

  12/08/2021

  Business Response /* (1000, 5, 2021/10/18) */ Good Morning ********, I do apologize that your order came less than perfect and do appreciate the feedback you have given regarding the quality of the products you received. We have submitted a 50% refund for your order due to the quality issues you have provided. Again, we do apologize this order came less than perfect and hope that we can make this right for you in the future. Thank You

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Placed order #XXXXXXXX on 8/15/2021 for high school sports apparel. The volleyball season is almost over and my order still has not shipped. My order was for $136.14 worth of clothes including my daughter's warm-up jersey. According to BSN's stated processing and shipping times, we should have received our order by 9/15.

  Business response

  12/08/2021

  Business Response /* (1000, 5, 2021/10/17) */ Hello *******, thank you so much for reaching out. Global Supply Chain challenges due to the impact of COVID-19 are affecting all industries and companies, and BSN SPORTS apologizes for any impact on your My Team Shop order. Specifically, due to product availability and current measures in place to protect the safety of our distribution & decoration facility team members, it may take longer than usual to fulfill your order. I do see your order is currently being finished and is scheduled to be completed on 10/22, I do know that this is not ideal at all since you were not able to wear the products the majority of the volleyball season. I have discounted your order by 50% and you will see that refund in the next 3-5 business days. Please be assured the BSN SPORTS Team is diligently working to get your order completed and shipped to you as quickly as possible. Thank You, ******* B. Director - Customer Service-DTC

• Initial Complaint

  10/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Order # XXXXXXXX. Order place 8-18-2021 for $71.77.. Ordered for Volleyball season knee pads, socks and a "TEAM" shirt. It is now 10-11-2021 and we still have not received and if the above mentioned items. I had to go out and purchase socks and knees pads because they were needed for the season. Our team is officially in the last week of our regular season and we still don't have any of the items we ordered. I requested a refund from the company and they don't want to give me a refund. They said once the knee pads arrived that I could email them and make arrangements to return the items and they would then give me refund. They said they would refund the money for the shirt. I feel like they should just refund ALL MY MONEY.

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/10/13) */ Hello *****, I do apologize that we did not provide that refund as you requested due to the order delays on our part. I do see a refund was processed yesterday in full for your order and it will take 3-5 business days to be seen on your side. Thank You

• Initial Complaint

  10/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on 8/15/21 (#XXXXXXXXXX) and my receipt indicates delivery in 3-4 weeks after store closed. It closed 8/25/21. I have yet to receive my order. I called the phone # on the receipt many times...it rings than hangs up. No one answers. I called the phone # on the website under contact us several times. Again, it rings than hangs up. Non one answers. I sent an email last week to email address found in contact us on the website early last week. Surprise, no response. This is unacceptable. My credit card was charged $196.30 when I placed the order, I have not received my order, it has been 6 1/2 weeks since the "store closed" and no one responds to phone calls and emails. Minimally, I am requesting a 50% reduction in my bill as the items I ordered were for my son's fall 2021 Cross Country Season; his competition ended this weekend. If you are no longer willing to ship my order where I receive it in the next two weeks, I want 100% refund, plus interest.

  Business response

  12/07/2021

  Business Response /* (1000, 5, 2021/10/17) */ Hello *****, Thank you so much for your feedback. Global Supply Chain challenges due to the impact of COVID-19 are affecting all industries and companies, and BSN SPORTS apologizes for any impact on your My Team Shop order. Specifically, due to product availability and current measures in place to protect the safety of our distribution & decoration facility team members, it may take longer than usual to fulfill your order. I do see your order is currently being finished, but I do know that this is not ideal at all since you were not able to wear the products during cross country season. I have fully refunded your order and you will see that refund in the next 3-5 business days. Please be assured the BSN SPORTS Team is diligently working to get your order completed and shipped to you as quickly as possible. Thank You, Aireale B. Director - Customer Service-DTC Consumer Response /* (3000, 7, 2021/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Aireale- Thank you for your response; I appreciate it. I understand the supply chain challenges; what was even more frustrating is that phone calls to check on the status of this order were not answered nor was an email to the company. I am not sure I fully understand your response. It appears that I am receiving a refund AND receiving my order. If that interpretation is correct, then I will accept this response via the BBB. If I am simply receiving a refund AND not receiving my order, that is not the solution I am seeking at this time. I still want the merchandise I ordered and my preference is still to receive it soon. Your message indicated my order is "currently being finished" and that the "BSN SPORTS Team is diligently working to get 'my' order completed and shipped as quickly as possible." Please verify the solution regarding both a refund and receiving my order. Thanks! ***** **** Business Response /* (4000, 9, 2021/10/19) */ Hello *****, I apologize for the confusion I created. You are correct, you are receiving a refund and your products. While this is not normally how I would process order issues I do feel like in this situation this is the right thing to do. Thank You Consumer Response /* (2000, 11, 2021/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your assistance in resolving this issue. *****

• Initial Complaint

  10/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ordered a shirt for our elementary football team on 8/2/21 and have not received the shirt. The company sent emails stating the shirts would be shipped on 9/13 several times. I emailed the company on 9/15 asking if it would be shipping because the season was almost over. I then used their contact us page on 9/30 to ask hat the order be canceled since the season was now over. I then received an email on 10/2 saying the order would be shipped on 9/30...still has not shipped and I received no response about canceling the order.There were many people who ordered through our team shop and have not received their order. Our order was through Black Cats FB Team shop and my order was #XXXXXXXX.

  Business response

  11/29/2021

  Business Response /* (1000, 5, 2021/10/06) */ Hello, According to our records a refund was processed on 10/5. You will receive that refund in the next 3-5 business days. We do apologize for the delay and thank you for your business Thank You Consumer Response /* (2000, 7, 2021/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  An apparel order was placed with BSN in August. We have yet to receive the apparel for our volleyball season have been told the apparel not arrive or even ship until the end of October. which means our season will most likely be over before we receive our order our family alone spent over $100 on three items Would love to have a refund back

  Business response

  12/16/2021

  Business Response /* (1000, 5, 2021/09/29) */ Hello *****, I am truly sorry that we not been able to provide the products you purchased before the end of the season. As you may know, global Supply Chain challenges due to the impact of COVID-19 are affecting many industries and companies around the world, including BSN SPORTS. Most companies are being impacted by the shutdown of vital international ports, nationwide labor shortages, and a bottlenecked shipping network. Delivering a quality customer experience is of the utmost importance to our entire BSN SPORTS team, as we know you deserve and expect to receive your order in a timely manner. I have processed a refund for the amount of $64.30. You will see this on your end in the next 3-5 business days. We apologize for any delays you have experienced, and on behalf of the entire BSN SPORTS Family, we sincerely thank you for your understanding and for your patience as we navigate these challenging times together. Consumer Response /* (3000, 12, 2021/10/31) */ ***Document Attached*** I missed the part that I needed to respond as the response went to my junk mail box. We still have yet to receive the merchandise that was purchased. Can this case be reopened? Business Response /* (4000, 14, 2021/11/03) */ At this time the order has not shipped and is scheduled for late November. I refunded the order in full due to the delay and per your request. Consumer Response /* (2000, 16, 2021/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Have not received product

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩