Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got a letter in the mail. Looked them up on BBB and saw they're harassing people and I don't want that headache.
Business Response
Date: 03/21/2025
Hello Mr. ****** I was unable to locate a file for you with the Name and address you provided. Can you respond with the name and zip code or property code that was on the mailer you received? Without it, I cannot remove you from our mailing list. Thank youCustomer Answer
Date: 03/21/2025
Complaint: 23094643
I am rejecting this response because: You sent a letter to my wife ***** *****. I know you have her file because you sent me the letter.
Regards,
******* *****Business Response
Date: 03/24/2025
Hello **************** you for providing the correct information. I have located your wife's file. She called in and requested a quote from us on 3/20/25. I have added your address to our do not contact list, please allow 6 - 8 weeks for the mail cycle to update completely. If you receive an additional advertisement in that time, please disregard. Have a wonderful day.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter stating that my warranty extension was about to expire for a car that I didn't purchase Everything was hand written and there were x's for vehicle year, purchase date, VIN, make and modelBusiness Response
Date: 03/05/2025
Hello Mr. ******* the letter you received was an advertisement to get coverage for your vehicle. As you stated in the call to our office, you purchased a vehicle in July of last year. That is probably why you received the advertisement.Initial Complaint
Date:02/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I received an unwanted, unsolicited junk mail from True Auto to inform you that your auto warranty may be expiring or may have already expired. Our records indicate you have not contacted us to update your warranty policy. What warranty?? I have never heard of True Auto and dont have any warranty with them as this tries to imply.Also, what is the year, make/model and VIN of the vehicle they are talking about? What vehicle are they referring to? I have no interest in True Auto or their warranty. Please remove my name from your junk mail list and do not send anymore mailings. Thank you.Business Response
Date: 02/17/2025
Ms. ******* I have added you to our internal do not contact please. Please allow 6 - 8 weeks for the mail cycle to update.Customer Answer
Date: 02/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:02/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 13, 2025. Hello Staff, I complained about this company ********** me in the mail last year. I filed a complaint with the BBB last year. At that time , this company stated they would not contact me any more. Since that time they CONTINUE TO HARASS ME THROUGH THE MAIL. When I called them last year some young man answered the phone, was rude and hung up on me. I told him before he hung up not to send me any more mail and to remove my address from their mailing list. He stated they would. So they lied. I don't know how they got my address but I have never heard of them and never contacted them to ask for service. When they answered I asked them for their address and he said they were in *****. But I want the mail to stop & I want my address removed from their mailing list. Please do not disclose my email or number to them as they will start harassing me on there as well. Thank you.Miss ****** ********Business Response
Date: 02/17/2025
Hello *********************** to my records, we have not sent you another mailer. In the attachment, you will see the last campaign you were part of was in November of 2024. If you would like me to cross-reference our system for your physical address, I would be happy to do so if you will provide it to me. There is also a possibility that another company has been sending you advertisements, unrelated to us.Customer Answer
Date: 02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Miss ****** ********Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continually receive this letter from True Auto, I have a strong suspicion it's a scam. Please have them remove my name and address from their mailing list/system. Thank youBusiness Response
Date: 01/27/2025
Hello Ms. ****** I assure you we are not a scam. Also, according to our records we have only sent you TWO advertisements. One in November and one in January, see attachment. There is a possibility that you are receiving advertisements from other companies, not just us. I have added you to our internal do not mail list, please allow 6 - 8 weeks for the mail cycle to update. In this time, you may receive an additional advertisement, please disregard it if you receive one.Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** was my wife of 45 years. She passed away a year ago. It hurts my heart and soul every time I get something in the mail addressed to her. This is the third offer I have gotten from them and I want it to stop.Business Response
Date: 01/23/2025
Mr. ***** I am so very sorry for your loss. I have added her name to our internal do not mail list. Unfortunately it can **** * - 8 weeks for mail cycle to update.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, 12/31/2024, I received a letter in the mail with no return address and no company name listed anywhere except for a small line near the bottom. It stated that my Auto Warranty "may be expiring or may have already expired." Thing is, I've had this car far longer than the 5 years this letter suggests is the maximum warranty term, and have no memory of ever purchasing an Auto Warranty, much less from True Auto LLC. This letter is either a misleading ad disguised as a legitimate notice, or a front for a scam.Business Response
Date: 01/02/2025
Mr. ****** I have added you to our internal do not mail list. Please allow 6 - 8 weeks for our mail cycle to update. Have a blessed New Year.Customer Answer
Date: 01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Leave me alone. I have asked before. Not interested in your business due to your deceptive practices.Business Response
Date: 01/02/2025
Ms. *********** you were added to our internal do not contact list in December as you requested. Please allow 6 - 8 weeks for the mail cycle to update. Also, we are an in bound call center, so if you are receiving advertisements via phone, that is not our company.Customer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* **********Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I received a letter from this company True Auto today on December 21, 2024. The letter has no Return Address on it to identify it. I opened it but there was no name to identify the company. It states: your Auto Warranty may be expiring or already expired. I have no idea who this is. Very misleading. I just want the BBB to tell these people to:Remove my NAME and ADDRESS from their mailing list, their computer system and not to contact me in any way ever again.Thank you.Business Response
Date: 12/30/2024
Hello **************** you look at the letter you provided, our company name is located in the footer of the letter in 14 point font and our phone number is also listed twice. You were able to find us to file this complaint, a phone call requesting to be removed from our list would have been sufficient. I have added your name to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. Have a great New Year.Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continuously sends me Warranty Letters but I am NOT INTERESTEDBusiness Response
Date: 12/18/2024
Hello Ms. ********* I was able to find your file and added you to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. We have only sent 3 advertisements, so if you have received many more as your comment insinuates, please confirm you are reaching out to the other companies that are sending them as well. Have a great day!
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