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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Today, 12/31/2024, I received a letter in the mail with no return address and no company name listed anywhere except for a small line near the bottom. It stated that my Auto Warranty "may be expiring or may have already expired." Thing is, I've had this car far longer than the 5 years this letter suggests is the maximum warranty term, and have no memory of ever purchasing an Auto Warranty, much less from True Auto LLC. This letter is either a misleading ad disguised as a legitimate notice, or a front for a scam.
Business response
01/02/2025
Mr. ****** I have added you to our internal do not mail list. Please allow 6 - 8 weeks for our mail cycle to update. Have a blessed New Year.Customer response
01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
01/02/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Leave me alone. I have asked before. Not interested in your business due to your deceptive practices.Business response
01/02/2025
Ms. *********** you were added to our internal do not contact list in December as you requested. Please allow 6 - 8 weeks for the mail cycle to update. Also, we are an in bound call center, so if you are receiving advertisements via phone, that is not our company.Customer response
01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* **********Initial Complaint
12/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hello, I received a letter from this company True Auto today on December 21, 2024. The letter has no Return Address on it to identify it. I opened it but there was no name to identify the company. It states: your Auto Warranty may be expiring or already expired. I have no idea who this is. Very misleading. I just want the BBB to tell these people to:Remove my NAME and ADDRESS from their mailing list, their computer system and not to contact me in any way ever again.Thank you.Business response
12/30/2024
Hello **************** you look at the letter you provided, our company name is located in the footer of the letter in 14 point font and our phone number is also listed twice. You were able to find us to file this complaint, a phone call requesting to be removed from our list would have been sufficient. I have added your name to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. Have a great New Year.Initial Complaint
12/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company continuously sends me Warranty Letters but I am NOT INTERESTEDBusiness response
12/18/2024
Hello Ms. ********* I was able to find your file and added you to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. We have only sent 3 advertisements, so if you have received many more as your comment insinuates, please confirm you are reaching out to the other companies that are sending them as well. Have a great day!Initial Complaint
11/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a letter from this company True Auto today on November 15th, 2024. The letter had no Return Address on it to identify it . I opened it but there was no name to identify the company. It stated: your Auto Warranty may be expiring or already expired. I have no idea who this is. I just want the BBB to tell these people to REMOVE MY NAME & ADDRESS FROM THEIR MAILING LIST, THEIR COMPUTER SYSTEM AND NOT TO CONTACT ME IN ANY WAY EVER AGAIN. THANK YOUBusiness response
11/18/2024
We have added the complainant's information to our internal do not contact list. Please allow 6 - 8 weeks for the mail cycle to update.Initial Complaint
11/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received a letter from this company True Auto today on November 5th, 2024. Their envelope is Very Deceptive, it states : Warning: $2000 Fine, or 5 years Imprisonment or both for any person who interferes or obstructs with delivery of this letter or otherwise violates 18 United States Code 1702et seq. The letter had no Return Address on it to identify it . I opened it but there was no name to identify the company. It stated that your Auto Warranty may be expiring or already expired. I have no idea who this is at this point. So I call the number in the *********** answers : True Auto. I have NEVER CALLED THIS COMPANY NOR HAVE I EVER HEARD OF THEM, SO I'D LIKE TO KNOW WHO GAVE THEM MY *************** I have an ********************* so I don't need another company. I just want the BBB to tell these people to REMOVE MY NAME & ADDRESS FROM THEIR MAILING LIST, THEIR COMPUTER SYSTEM AND NOT TO CONTACT ME IN ANY WAY EVER AGAIN. THANK YOUBusiness response
11/06/2024
Hello Ms. ********* The label on the exterior is for individuals who may be tempted to tamper with your mail, not the recipient themselves, I apologize for the misunderstanding. Our name in on the letter about half way down. Some one would have sold your information, possibly your current auto warranty company. I have added you to our internal Do Not Contact list, it can **** * - 8 weeks for the mail cycle to update, so please do not be alarmed if you receive one more mailer. I hope I have addressed your concerns, have a blessed day.Customer response
11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is my problem my dad is 82 year old i bought a truck from the dealership 2021 it has bumper to bumper warranty so it is covered I got a letter in the mail called true Auto protections based out of ***** and they say my extended warranty is expiring and I need to act on this **** or I will lose coverage I gave him access to my credit. They are changing me ****** for 2 years on my credit card my son told me that I didn't need this and that they were scamming me I tried to get a hold of them the guy I talked to was rude called me big ***** come on what are you going to do tell me not to threaten them I did not threaten them I told him that I was going to have my lawyer look into thisBusiness response
10/01/2024
Hello, I was able to find the sales call with the information you provided, however, since you created the complaint with your fathers information, I cannot locate the other call you are referring to. If you could provide the phone number you called from, I would appreciate that, we do not condone that kind of behavior from our agents. I would be happy to cancel your fathers policy and issue a refund back to the card we have on file. Please let me know if the card we have on file is still valid. Again, I apologize for your experience.Initial Complaint
09/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
WAS INSTRUCTED TO TAKE MY VEHICHLE IN FOR REPAIR OF MY CHOICE SO I TOOK IT WHERE I ALWAYS TAKE IT TO KIA *********** THEY WONT PAY FOR IT.Business response
10/01/2024
Hello Ms. Dickinson, I do not have a claim on record for you. On 9/3 you inquired about the claims process, stated your vehicle was leaking oil and your dipstick was dry. You told him you were adding oil and taking it to the shop. Our agent advised you to have them call us, we never heard from them. We have been trying to reach you to collect the past due amount that you owed on your policy, $420.48. Unfortunately since we were unable to collect the past due amount, your policy cancelled for non-payment.Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They did not honor their agreement of warranty they were rude all they are good for is to take people's money I am very disappointed with this company I want my money backBusiness response
09/23/2024
Ms. ******** I am sorry we disappointed you. On page 6 of your policy book, section IV - Policyholder's Responsibilities, you will find the outline of what is required of you for us to be able to effectively process your claim. Since you did not adhere to the guidelines in Maintenance Requirements and Service History section of your policy, by providing us with the maintenance record in its entirety, we could not proceed with your claim. You then stated you do not have maintenance records and wanted to cancel your policy. We honored your request, cancelled your policy and will process the refund that is due to you per the policy contract.Initial Complaint
09/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a Notice in the mail that my automobiles manufacture warranty may be expiring, or is already expired. They included my name and address but did not identify my vehicle. However, they did check off some Approved Warranty Coverages:. How can they identify what Im covered for without identifying my vehicle or verify the manufacture warranty expiration? The notice does not identify True Auto until very end of the paper. At the top of the notice it also states that Immediate response requested. From what *** gathered this notice is to entice the receiver to call and sign up for True Auto Insurance. This practice seems very predatory as it could easily confuse other receivers that their warranty is expired and will need to contact True Auto to remedy this. I would like no further contact from this businessesBusiness response
09/20/2024
Hello ************* you requested I have added you to our internal Do Not Contact list, please allow 6 - 8 weeks for the mail cycle to update. As for the "Approved Warranty Coverage", the items listed are offered for coverage on every policy we have available, and are components of the standard automobile, therefore we do not need to know exactly what make and model vehicle you drive. We do like to hear from recipients of our mailers, if they aren't interested in coverage, we can update our system and not send them any more advertisements. Hopefully, I have helped you understand our process a bit more. Have a great day!
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35 total complaints in the last 3 years.
11 complaints closed in the last 12 months.