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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Today I received an unwanted, unsolicited junk mail from True Auto to inform you that your auto warranty may be expiring or may have already expired. Our records indicate you have not contacted us to update your warranty policy. What warranty?? I have never heard of True Auto and dont have any warranty with them as this tries to imply.Also, what is the year, make/model and VIN of the vehicle they are talking about? What vehicle are they referring to? I have no interest in True Auto or their warranty. Please remove my name from your junk mail list and do not send anymore mailings. Thank you.
Business response
02/17/2025
Ms. ******* I have added you to our internal do not contact please. Please allow 6 - 8 weeks for the mail cycle to update.Customer response
02/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
02/17/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
February 13, 2025. Hello Staff, I complained about this company ********** me in the mail last year. I filed a complaint with the BBB last year. At that time , this company stated they would not contact me any more. Since that time they CONTINUE TO HARASS ME THROUGH THE MAIL. When I called them last year some young man answered the phone, was rude and hung up on me. I told him before he hung up not to send me any more mail and to remove my address from their mailing list. He stated they would. So they lied. I don't know how they got my address but I have never heard of them and never contacted them to ask for service. When they answered I asked them for their address and he said they were in *****. But I want the mail to stop & I want my address removed from their mailing list. Please do not disclose my email or number to them as they will start harassing me on there as well. Thank you.Miss ****** ********Business response
02/17/2025
Hello *********************** to my records, we have not sent you another mailer. In the attachment, you will see the last campaign you were part of was in November of 2024. If you would like me to cross-reference our system for your physical address, I would be happy to do so if you will provide it to me. There is also a possibility that another company has been sending you advertisements, unrelated to us.Customer response
02/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Miss ****** ********Initial Complaint
01/27/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I continually receive this letter from True Auto, I have a strong suspicion it's a scam. Please have them remove my name and address from their mailing list/system. Thank youBusiness response
01/27/2025
Hello Ms. ****** I assure you we are not a scam. Also, according to our records we have only sent you TWO advertisements. One in November and one in January, see attachment. There is a possibility that you are receiving advertisements from other companies, not just us. I have added you to our internal do not mail list, please allow 6 - 8 weeks for the mail cycle to update. In this time, you may receive an additional advertisement, please disregard it if you receive one.Customer response
01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
01/23/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
****** was my wife of 45 years. She passed away a year ago. It hurts my heart and soul every time I get something in the mail addressed to her. This is the third offer I have gotten from them and I want it to stop.Business response
01/23/2025
Mr. ***** I am so very sorry for your loss. I have added her name to our internal do not mail list. Unfortunately it can **** * - 8 weeks for mail cycle to update.Customer response
01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
01/02/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Today, 12/31/2024, I received a letter in the mail with no return address and no company name listed anywhere except for a small line near the bottom. It stated that my Auto Warranty "may be expiring or may have already expired." Thing is, I've had this car far longer than the 5 years this letter suggests is the maximum warranty term, and have no memory of ever purchasing an Auto Warranty, much less from True Auto LLC. This letter is either a misleading ad disguised as a legitimate notice, or a front for a scam.Business response
01/02/2025
Mr. ****** I have added you to our internal do not mail list. Please allow 6 - 8 weeks for our mail cycle to update. Have a blessed New Year.Customer response
01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
01/02/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Leave me alone. I have asked before. Not interested in your business due to your deceptive practices.Business response
01/02/2025
Ms. *********** you were added to our internal do not contact list in December as you requested. Please allow 6 - 8 weeks for the mail cycle to update. Also, we are an in bound call center, so if you are receiving advertisements via phone, that is not our company.Customer response
01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* **********Initial Complaint
12/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hello, I received a letter from this company True Auto today on December 21, 2024. The letter has no Return Address on it to identify it. I opened it but there was no name to identify the company. It states: your Auto Warranty may be expiring or already expired. I have no idea who this is. Very misleading. I just want the BBB to tell these people to:Remove my NAME and ADDRESS from their mailing list, their computer system and not to contact me in any way ever again.Thank you.Business response
12/30/2024
Hello **************** you look at the letter you provided, our company name is located in the footer of the letter in 14 point font and our phone number is also listed twice. You were able to find us to file this complaint, a phone call requesting to be removed from our list would have been sufficient. I have added your name to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. Have a great New Year.Initial Complaint
12/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company continuously sends me Warranty Letters but I am NOT INTERESTEDBusiness response
12/18/2024
Hello Ms. ********* I was able to find your file and added you to our internal do not contact list, please allow 6 - 8 weeks for the mail cycle to update. We have only sent 3 advertisements, so if you have received many more as your comment insinuates, please confirm you are reaching out to the other companies that are sending them as well. Have a great day!Initial Complaint
11/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a letter from this company True Auto today on November 15th, 2024. The letter had no Return Address on it to identify it . I opened it but there was no name to identify the company. It stated: your Auto Warranty may be expiring or already expired. I have no idea who this is. I just want the BBB to tell these people to REMOVE MY NAME & ADDRESS FROM THEIR MAILING LIST, THEIR COMPUTER SYSTEM AND NOT TO CONTACT ME IN ANY WAY EVER AGAIN. THANK YOUBusiness response
11/18/2024
We have added the complainant's information to our internal do not contact list. Please allow 6 - 8 weeks for the mail cycle to update.Initial Complaint
11/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received a letter from this company True Auto today on November 5th, 2024. Their envelope is Very Deceptive, it states : Warning: $2000 Fine, or 5 years Imprisonment or both for any person who interferes or obstructs with delivery of this letter or otherwise violates 18 United States Code 1702et seq. The letter had no Return Address on it to identify it . I opened it but there was no name to identify the company. It stated that your Auto Warranty may be expiring or already expired. I have no idea who this is at this point. So I call the number in the *********** answers : True Auto. I have NEVER CALLED THIS COMPANY NOR HAVE I EVER HEARD OF THEM, SO I'D LIKE TO KNOW WHO GAVE THEM MY *************** I have an ********************* so I don't need another company. I just want the BBB to tell these people to REMOVE MY NAME & ADDRESS FROM THEIR MAILING LIST, THEIR COMPUTER SYSTEM AND NOT TO CONTACT ME IN ANY WAY EVER AGAIN. THANK YOUBusiness response
11/06/2024
Hello Ms. ********* The label on the exterior is for individuals who may be tempted to tamper with your mail, not the recipient themselves, I apologize for the misunderstanding. Our name in on the letter about half way down. Some one would have sold your information, possibly your current auto warranty company. I have added you to our internal Do Not Contact list, it can **** * - 8 weeks for the mail cycle to update, so please do not be alarmed if you receive one more mailer. I hope I have addressed your concerns, have a blessed day.Customer response
11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ********
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39 total complaints in the last 3 years.
15 complaints closed in the last 12 months.
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