We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpenter

The Keys To Elevations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpenter.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I and my contractor paid more tha 16k money to ****** in the month of August 2024 to finish woodwork for kitchen and master bathroom vanity. She didn't finish till now and keep on extending till now. She is not even responding. Please help us.

    Business Response

    Date: 03/11/2025

    Hello good morning we built and painted your entire kitchen and bathroom vanity also all the doors and drawers so Im a little confused but no worries maybe we can all sit down and talk together with your contractor to clear up everything I am more than welcome please please reach out to me asap so we can get this resolved and also dont know the price you where given by your contractor but was not ****** Im  so sorry but please reach out to me asap soon as possible so we can clear all of this up thank you so much 

    Customer Answer

    Date: 03/11/2025

    Complaint: 22901832

    I am rejecting this response because:

    Regards,

    ******** ****** Viswanatham

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** took possession of our four cabinet doors April ******* with the promise of returning them painted within one week, April *******. Regrettably, the promised timeline was not met and she has now had them for 3 months. She has now told us six different times that she was bringing them and has not shown up with very little to no communication. We sent her a Request To Return Property on July 1, 2024 for them to be returned by July 7, 2024 by 6pm which she failed to do but acknowledged the email. This has gone on way too long and we want our property back.

    Customer Answer

    Date: 08/09/2024

    Complaint: 21954750

    I am rejecting this response because:

    I dont care that you did this for free. You said this would be finished in ONE WEEK, and here we are FOUR MONTHS later! We also never requested new doorstime and time again, weve asked you to just bring back our original doors.You already stated to us that the work was done on the original cabinets and you just had to bring them, that was MAY *******, so why havent they been returned to us? We dont want new doors; we want our own back! You have also stated over 7 times now that you are bringing them or that you will make sure they are delivered and have NEVER shown up so I have extremely little faith that you will show up this time. This has dragged on for way too long and is utterly ridiculous and unprofessional.


    Regards,

    ***************************

    Business Response

    Date: 08/20/2024

    hey so sorry you never said you wanted new doors you did say you wanted me just to paint the old doors you had so i made new ones to match your existing ones but regardless wana get these doors to you i did text you this morning at 8:05 am it's now 3:10pm asking for your adress i do not have it because this is a new phone same number just new phone so messages are not on here either way want you to have these doors can you please respond to my message with adress

    Customer Answer

    Date: 08/21/2024

    Complaint: 21954750

    Ive sent it.
    It is also on the invoice you emailed me in March..

    Regards,
    ***************************

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Keys To Elevation on March 11th,2022. We paid her *****. They committed to provide us custom cabinet fronts and drawers which included paint and material. We did not have cabinets for 4 months because she had to redo them 4 times. After the 4th we are not satisfied by her work and she never finished leaving us with unfinished cabinets! We tried to get our money back but she wont give us our money. Our cabinets are still unfinished with a lot of defects.

  • Initial Complaint

    Date:05/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item in ******* used affirm which is a company that helps you pay for a transaction in 4 or more payments while receiving your item. Made all 4 payments, on December 2021 recieved a text stating I owe 65 in shipping fees. Afterwards no correspondence until I February of 2022 thar stated my item will be shipped shortly. Nothing has been shipped.

The Keys To Elevations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.