ComplaintsforDebt Recovery Resources

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Davis & Jones LLC did not have my permission after April 14th to collect any money for my debt collection. I never signed documents for Davis & Jones LLC to take any funds that is owed to me from ************* and South apt complex in ************* ** *****, ***************************** Davis & Jones false my signature I never signed any document for Davis & Jones to collect any money. I was the collector of all money that was mailed to me only and I will pay the debt collector. I never agreed for Davis & Jones to collect and touch any money to distribute to me. The debt collector they was working with was *******************. I sent a email terminating our contract and April 14 ******************* sent a email stating that my contract was closed with them. This company has falsely put my signature on any paperwork saying they can collect. They have stolen $3,500 from me and I was owed more then that. I never agreed for them to collect $3,500 for me. ******************* called me and I told hime he should not be contacting me because our contract is closed. ******************* asked me will I take $3,500 from Villiage North and South apts and I told him no and I have another contract with another debt collector and there name is Debt collector International. I want all funds return and I need ******************* prosecuted and Davis & Jones LLC to loose there license.

  Business response

  05/23/2023

  ***************. Your statement is completely false. After placement, our team was successful in having the debtor send you $10,727.96. That left a remaining balance around ****** including late fees. The debtor took issue with your excessive late fees. They made several requests to settle. Which you refused. The file was closed, and the debtor made a last-ditch attempt to settle and sent a payment for $3,500, we contacted you in which you refused to accept the funds as a settlement, so in turn, we did not process the payment from the debtor. There have been no additional funds recovered. Your baseless defaming accusations are being reviewed by our legal team.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This law firm took my money months ago after they were given all the documents to our case back in November. 4 months later and they all of a sudden need additional documents. I told them I wanted to cancel and their response was simple: they showed me in the agreement where I had a $14k cancellation fee.

  Business response

  04/10/2023

  ******************* approached our company about an open unpaid account his company had with a customer.  On May 13, 2022, ******************** engage our company to perform ****************************** on this account.  ******************** provided an invoice and screen shots of miscellaneous text messages. Collection efforts began on May 13, 2022.  Debtor research was conducted,telephone numbers, addresses, email addresses and other contact information about the debtor entity and its principals was updated.  An Asset and Liability Investigation was initiated and conducted on May 16, 2022.
  
  Daily efforts were made to establish contact with the debtor.  No direct contact with the debtor was established by May 31, 20022.  However, our investigation indicated that the debtor was diagnosed with cancer and he was seeking treatment, which we understood include surgery.
  
  On June 6, 2022, our company made contact with the debtor.  The debtor confirmed his cancer treatment, surgery and was currently undergoing Chemotherapy. In addition, the debtor claimed that the product provided by ********************,which were four different CBD Isolates, each exceeded the *** limit and therefore could not be used.  According to the debtor, the foregoing fact also creating a legal battle between him and his customer.
  
  Discussions with the debtor continued throughout the month of June 2022.  The debtor stated that the Certificate of Analysis, provided by ********************, that certified the product provided by ******************** was Free of *** was inaccurate and the product sold to him by ******************** was Illegal. 
  
  Our company continued its collections efforts, but between the time period of June 10, 2022 and September 30, 2022, our company had no direct communication with the debtor and the debtor never responded to the multiple attempts to communicate through multiple mediums.
  
  On June 30, 2022, ******************** agreed to use our companys litigation forwarding services, an agreement was drafted and sent to ******************** for signature (the Agreement).  ******************** refers to the Agreement in his complaint, so it is important to highlight certain significant clauses.  The Agreement requires ******************** pay a Non-Refundable fee of $1,000.00 and our company would retain an attorney for ********************, manage the non-legal aspects of the case and ******************** would pay a contingency fee to our company, which included compensation to the retained attorney, for our services.  Also,the Agreement contained a Cancellation provision, to be paid by ******************** should he decided to terminate the Agreement. 
  
  ******************* returned the signed Agreement and paid the Non-Refundable fee on November 1, 2022.  Mr. ********* case was assigned to a ********** attorney on November 2, 2022, who sent a formal acknowledgment of acceptance on November 7, 2022.  On November 21, 2022, our company mailed a check in the amount of $750.00 to the assigned firm to cover their hard costs.
             During the preparation of the lawsuit, the assigned firm posited several questions and concerns about Mr. ********* invoicing two separate entities for the same product.  The assigned firm request additional supporting documentation and a detailed explanation.  
  
  On December 7, 2022,  a request was made for ******************** to provide a contract, purchase order, credit application or any other document supporting the transaction between ******************** and the debtor.  Mr. ********* immediate response was that the debtor had two different companies and ******************* wanted to *** both companies.  On December 30, 2022, ******************** requested a conference call to discuss this is***.
  
  Our company, working with the assigned firm, continued to request additional supporting documentation from ********************, as part of our pre-lawsuit due diligence.  Dates and times for a conference call with ******************** were also requested.  A conference call was held with ******************** on January 23, 2023, during which ******************** insisted [demanded] that the assigned firm file a lawsuit against both companies.  ******************** was informed that was not possible because our company and the assigned firm do not have sufficient documentation to support who was liable for the debt.  We asked for shipping receipts, purchase orders, order acknowledgements, anything to tie the invoice to the appropriate responsible entity.  ******************** stated that he has ***d multiple entities on a single invoice in the past and insisted our company and the assigned firm do so.
  
  The assigned firm was/is required to compete its own prelitigation due diligence and only file lawsuits based on verifiable supporting documentation.  In this case, the assigned firm will not file until ******************** provides the requested information. 
  
  Our company continued to repeat its request for the additional documentation throughout February and March 2023.  On March 21, 2023, our company again notified ******************** we could not proceed with his case until the requested documents were provided.  ******************** responded with a demand for a refunded.  Our company highlighted the Non-Refundable clause in the Agreement and noted that advanced costs had already been paid to the assigned firm. 
  
  Our companys Director of Compliance has thoroughly reviewed this file and found no instance of impropriety and has recommended that the company terminate the Agreement without a Cancellation Fee and allow ******************** to take his case to an attorney of his own choosing.  We have also agreed to is*** ******************** a refund for his advanced costs. Therefore, we respectfully request you **** this complaint as Resolved.

• Initial Complaint

  03/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My company assigned a collection issue to Davis & Jones through Debt Recovery. Initially communications were good, but once they received our money we have been trying to reach them without the benefit of a call back, update on our case or proof that they performed the necessary actions to start collections or file on our behalf, potentially jeopardizing us from being able to collect the 6 figure debt from the debtor. The point of contact is now avoiding the matter, won't return calls or emails and actually hung up on us the last time we reached out. This has gone on for a year now and they have been given every chance to respond, show proof of collection efforts and nothing has been received from them and no communications directly from them to our company in over 5 months. They were paid the requisite court fees and we have no evidence that they have done any work, potentially putting our claim in jeopardy due to the timelines stipulated by our state.

  Business response

  03/27/2023

  ****************** (Pipelining) has been a client of Davis & Jones, LLC (D&J) since April 2018.  The matter **************** refers to was placed for collection in August 2021. The debtor associated with this file retained an attorney early in the collection process and raised several issues as reasons for and defenses as to why his client would not pay.  Settlement negotiations broke off with the debtor mid-2022 and it appeared Mr. ******* options were limited to filing an arbitration claim with the ******************************** (AAA) in York, **, pursuant to the parties agreement. D&Js legal group never recommended that **************** and his company proceed to Arbitration and no agreement between D&J and Pipelining was ever consummated. However, the collections group discussed with **************** the possibility of using the treat of Arbitration as a collection strategy, which strategy **************** approved.  For this to work, the initial $4,400 case management fee had to be paid to AAA.  **************** made a series of payments and eventually remitted the full $4,400.  Ultimately the Arbitration Claim strategy was abandoned. **************** apparently wanted to proceed with filing an Arbitration Claim nonetheless, despite the lack of a recommendation from D&J.  D&Js legal group made the following assessment of the costs should the case proceed to arbitration:
  
  The AAAs administrative fee, based on its formula would be $8,250.00, which does not include Pipelinings legal fees.  Nor did it include the fees of the arbitrator, which is normally split between the parties.  Most arbitrators charge by the hour with the better more in demand arbitrators charging higher rates.  The rates in ****, ** for a good arbitrator are probably between $450/hr and $750/hr. Based on experience, this case is projected as a one-to-two-day trial and assuming the parties do not involve the arbitrator in their pre-trial disputes Pipelining should expect at least ***** hours of the arbitrators time, which is $13,500 - $22,500 on the low side and $22,500 - $37,500 on the high side.  This is just an estimate based on a limited review of the file and not knowing the defenses the debtor will raise. 
  
  As a result, and although D&J did not agree to file the Arbitration Claim, D&Js up front arbitration request to Pipelining was $35,000.00. This could be one of the sources for a communication disconnect and breakdown. All funds have been refunded to *************.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Davis & Jones, ****************** Jones has harrassed/ threatened via ************************* company about a debt that is false from a nightmare of a software company that charges outrageous & does not follow up on it.Davis & Jones has illegally obtained my social security number which is NOT tied to my company because it is a LLC which I'm protected by. Now I have handed this to my business attorney to handle

  Business response

  02/07/2023

  A long-standing client placed an outstanding account for the company owned by ************ with Davis & Jones, LLC (D&J) for follow up and collection on February 2, 2023.   The account involved a written contract between D&Js client and Mr. ***** company, signed by ************ on July 20, 2022.  The initial term of the contract was for 12 months and was for subscription services provided by the client and billed monthly. D&J was assigned the task of addressing the open invoices emanating from the contract dating back to October 1, 2022. The first contact with ************ was on February 2, 2023, in the form of an email, then a telephone call, wherein ************ was extremely aggressive and hung up on the D&J representative.  On February 3,2023, ************ relied to the D&J email making claims of illegal activity and claimed his company cancelled the services.  In a subsequent telephone conversation later in the day, ************ refused to pay, said he was going to ************** because the client ripped him off.  On Monday February 6,2023. ************ provided contact information for his attorney.  The D&J rep. called Mr. ***** attorney and so far, has only been able to leave voicemail messages. The D&J Director of Compliance thoroughly reviewed this file and found no instance of impropriety on its representatives effort to collect on this account.  D&J respectfully request you **** this complaint as Resolved. 

• Initial Complaint

  09/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  09/14/2022 around 10am this morning this debt collector called my wife using my phone number. My wife has pictures showing my name showing up on caller ID but when she picked up it was ***************************** The employee was asking my wife questions on which cell phone provider we use and my wife felt attacked. I don't know the law on using someones cell phone number but this number is a business number for a small family owned pest control company. I have not spoken to anyone from this company as the reviews I see online are very negative and being called a scam. They have left messages giving me court case numbers and claiming Asset investigations.

  Business response

  09/27/2022

  Davis & Jones, LLC (D&J) is a commercial debt collection agency.  In June 2022, a longstanding and major client of D&J referred, the account at issue in this matter, to D&J for follow up and collection.  The account involves the collection of over 33 unpaid invoices stemming from a contract signed by **************** as managing member for his business.  On June 30, 2022, D&J attempted to contact **************** and his business to discuss this matter.  Between June 30th and September 14th,2022, a 67-day period, D&J associates made 21 phone calls to Mr. ******* business, sent 5 emails and at least 1 text message.  **************** failed to respond to any of D&Js attempts to communicate with him about the unpaid invoices. 
  
  Because of Mr. ******* 2-month non-responsiveness, a fact he admits in his complaint,a D&J associate called **************** on September 14, 2022.  Despite Mr.******* contention, the dialogue between **************** and the D&J associate was pleasant, professional, and non-confrontational.  The D&J associate began the call by asking for ***** and **************** explained that she was his wife.  The D&J associate described his multiple prior attempts to communicate with **************** but never received a response.  The D&J associate justified the reason for the call and asked **************** if she would provide Mr. ******* email address, which she did. Note, this was the same email address D&J had been using all along.  **************** was vaguely familiar with the issue, stating **************** wanted to cancel the contract and was attempting to work the issue our with D&Js client, which D&J confirmed was not true.  **************** agreed to take the name and number of the D&J associate and have **************** return the call.  **************** did not return the call but filed this BBB complaint instead.
  
  D&J,over a 67-day period, made multiple attempts through multiple mediums to contact **************** to no avail. D&J is a commercial debt collection agency,attempting to collect on the invoices directly related to a contract signed by **************** for his company.  **************** has been avoiding his payment obligations since July of 2021, the date of the earliest unpaid invoice.
  
  The D&J Director of Compliance thoroughly reviewed this file, including the recording of the call with **************** on September 14, 2022, and found no instance of impropriety on its representatives effort to collect on this account.  D&J respectfully request you **** this complaint as Resolved.

  Customer response

  10/02/2022

  Complaint: 18025890
  
  I am rejecting this response because:this company is using my business number as called ID to call people I know my wife is one. The gentleman who called my wife was asking personal questions as well as what service provider we are using. Maybe they can provide the call recording and admit they used my company phone number to make calls. 
  
  Regards,
  
  ***********************

• Initial Complaint

  06/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My company assigned a collection issue to Davis and Jones through Debt Recovery. The point of contact is now avoiding the matter, won't return calls or emails.This has gone on for several months and they have been given every chance to respond.Early on, we were informed the matter needed to go to litigation., We paid the requisite court fees yet no litigation was initiated.

  Business response

  07/05/2022

  Thank you for your inquiry. Our sales and legal forward team were both notified of your concern. File notes now indicate the head of our legal forward team has been in contact with you regarding the status of your legal file. We apologize for any inconvenience. 

• Initial Complaint

  06/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In March of 2022, ******************************* of Davis & Jones, LLC started to improperly engage in illegal activities based on the ************************************ guidelines. He repeatedly continues to contact daily with back to back phones calls. In addition, these phone calls use illegal technology that shows phone numbers in the contact list. Furthermore, ******************** has reached out to any family members, contacts, and others linked to me in harassment of making contact. On March 7th of 2022, he was notified to stop and told his methods are improper. Since then, there have been over 100 phones calls directly and indirectly. Below are details of ********************. It is imperative that his illegal actions of masking phone numbers and calling repeatedly on a daily bases and emailing everyone that is on my contact list is improper. He has also been told by lawyers of other family members to stop harassing them, yet he continues his actions that violate the ************************************ laws. ******************************* Davis & Jones, LLC Direct: ************ Main: ********************* ***************************************

  Business response

  06/20/2022

  Davis & Jones, LLC (D&J) is a commercial debt collection agency.  In December 2021,D&J was referred a multimillion-dollar judgment D&Js client obtained against ******************************* (*******) in a ********** Federal District Court.  The facts behind the judgment date back to ****, are very complex,and involves the Reconstruction of ***********, using domestic and foreign individuals and international companies.  There are collateral judgments against other individuals, including family members of *******, and companies,stemming from the same Reconstruction of ***********.
  
  D&J has not engaged in any illegal activity.  In fact, D&J has not had any direct conduct with *******, despite his complaint.  ******* claims D&J was instructed to stop on March 7, 2022. Interestingly, that communication was from an attorney who claimed to only represent the Hon. ******************************** who we understand is Monawars uncle. 
  
  The D&J Director of Compliance thoroughly reviewed this file, found no instance of impropriety on its representatives efforts to communicate with *******.  In addition,since the judgment involved a complex international business transaction ******* is not deemed a Consumer under the ****** thereby making it inapplicable.  D&J respectfully request you **** this complaint as Resolved.

• Initial Complaint

  06/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had a client that was past due on an invoice of substantial amount. ***************************** of Debt Recovery Resources contacted me using the same pressure tactics they use on debtors to get me to fill out and sign a form allowing them to collect the delinquent debt on my behalf. A few days go by and ******* is persistent to have me sign another document with ****** ******** name on it. Next he said they were able to collect the money owed. This is when Red flags started flashing. ******* became less and less involved in answering my emails or calls. He stated his father in law was in the hospital. I call *************************** and he says ******* is probably in a meeting or out of the office. ******* kept telling me that they must abide by client preferential laws Im a legal student and never heard of such a thing. He has not produced any documents stating they collected the money owed nor would he show proof. He has since ignored all attempts Ive made to contact him. My next step is to contact the ***** Attorney General.

  Customer response

  06/06/2022

  Better Business Bureau:
  
   I would like to retract complaint # ********. I was able to resolve the issue with the company directly as a result of initiating the complaint.
  
  Regards,
  
  *******************************

  Customer response

  07/29/2022

  Complaint: 17282683
  
  I am rejecting this response because:I filed a previous complaint with Davis and Jones. Specifically Debt Recovery Resources for failure to send payment on a debt they collected on behalf of my company. I spent weeks calling them at numerous phone numbers, left voicemails and sent emails inquiring into where my check was and when it was sent. They are ignoring me. Only after the previous complaint did ***************************** call me personally reassuring me I would have the check no later than July 15. Seeing as ********* is a one party consent state, I record calls from this agency so I have proof if legal action needs to be take
  
  Regards,
  
  *******************************

  Customer response

  08/11/2022

  Better Business Bureau:
  
   
  
  Regards,
  
  *******************************

• Initial Complaint

  05/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is a collection agency calling me several times per day, harassing text messages and making false claims about a debt.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received a few voicemails from **********. I actually spoke with ***** G today and have been threatened legal action. I was asked for a statement and gave one. I had a cleaning service that never got off the ground. I applied for a free trial, was repeatedly harassed for business, then attempted to cancel my free trial. I have been unemployed due to the pandemic and have now switched careers and am being threatened. I am facing homelessness and my credit is all I have. ***** was rude and ready to threaten me verses explaining and willing to work with me. He was cold snd intimidating. I have filed a complaint against workwave who told me they were going to work with me given I had never once opened the platform nor received instructions on how to do so. They have aggressive and harassing sales tactics that are forcing the average consumer in debt with sharks like ***** G

  Business response

  04/22/2022

  A long-standing Davis & Jones, LLC (D&J) client placed an account associated with *** **************** (***) with D&J for follow up and collection on November 1, 2021.  The issue involved fees owed by *** to D&Js client pursuant to a 15-month contract (With first 3 months free) between the two parties, dated April 13, 2021. 
  The D&J employee assigned to the file, first connected with ************** on November 12, 2021.  ************** claimed she had cancelled the contract via an email on July 25, 2021.  Unfortunately, the terms of the contract did not allow for an early termination.  This information was communicated to **************, who responded her business had no money and would not until the first of the year.  Two attempts were made to speak with ************* in February 2022 and ************ was finally able to speak with her on March 25, 2022.
  
  The call between ************ and ************** lasted 1:29 minutes.  ************ did take Ms. ****** statement during the call but did not threaten to pursue litigation if she did not pay.  After the call and noting Ms. ****** statement, ************ closed the D&J file.
  
  The D&J Director of Compliance thoroughly reviewed this file, including the March 25, 2022, call with ************** and found no instance of impropriety on ************** part. Therefore, D&J respectfully request you **** this complaint as Resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩