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          OpenRoad Lending, LLC has 1 locations, listed below.

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            Business ProfileOpenRoad Lending, LLC

            Financial Services
            BBB accredited business

            Contact Information

            5555 N Beach St Ste 4100

            Fort Worth, TX 76137-2743

            Visit Website
            (888) 536-3024

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

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            Customer Reviews

            4.76/5

            Average of 1,152 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            87 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/31/2013

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            5555 N Beach St Ste 4100, Fort Worth, TX 76137-2743
            BBB File Opened:
            3/27/2013
            Years in Business:
            31
            Business Started:
            1/1/1993
            Business Incorporated:
            11/12/2009
            Accredited Since:
            3/31/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Business Management
            • Mr. Jeff Austin, CFO
            • Mr. Chris Goodman, President & CEO
            • Mr. Joseph Everly, Member
            Contact Information

            Principal

            • Mr. Jeff Austin, CFO
            • Mr. Chris Goodman, President & CEO
            • Mr. Joseph Everly, Member

            Customer Contact

            • Mr. Jeff Austin, CFO
            Additional Contact Information

            Fax Numbers

            • (866) 228-8446
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            87 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I received a letter in the mail from open road lending stating that I had been pre approved to refinance my auto loan, this is something I have been trying to do and I was interested to see that I had been pre approved. I went to the website like the letter instructed and put in all my information and they pulled my credit causing a hard inquiry, obviously, but this effects my credit making making me take a step back again while I have been trying to build my credit to refinance my auto loan. After I submit my information I was denied. I was frustrated for having wasted my time and causing a negative hit to my credit for absolutely no reason at all. Had they not sent me a letter giving me false hope I would have been able to wait and continue getting myself ready to refinance when i was in the best position to do so. This was a false advertisement.
            Read More
            Read 86 More Complaints

            Customer Reviews

            1,152 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            KINGSLEY O

            07/19/2024

            Friendly customer service. They were able to reduce my monthly payment and also skipping a month payment was totally awesome!!

            OpenRoad Lending, LLC Response

            07/22/2024

            Thank you for the review. Don't forget to tell family and friends.
            Read 1151 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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            BBB reports on known marketplace practices.

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