Complaints

This profile includes complaints for Legacy Housing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Legacy Housing Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Legacy Housing Corporation

  4801 Mark IV Parkway Fort Worth, TX 76106

• 

  Legacy Housing

  103 N Neal St Commerce, TX 75428-2357

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they place the trailer they placed it on the wrong lot then they moved it to the right lot the frame was bent the trailer was not leveled right my window was cracking my front door won't shut my ice maker doesn't work my dishwasher doesn't work my oven doesn't work they will not call me back they will not answer my phone calls they were supposed to send a trim guy out and the one day I said we cannot do it cuz my husband has surgery was the only day that they were willing to send him out knowing that we could not do it they will not answer phone calls they will not call us back the last time we talked to him was in January they said they would send somebody out nobody ever came out the guy also cussed my husband out and said that he didn't have to do anything and this and that and it is just been a total mess I just want my trailer fixed like it was supposed to be I paid over $100,000 for this trailer and I should not have to have these kind of issues on a brand new trailer

  Business Response

  Date: 07/13/2023

  We are sorry to hear that you have experienced these troubles with your new purchase, to better assist you we will need a serial number. ******************************************* does not install any of it's home and is not liable for damages done by a third party installer. We recommend talking to your dealership if the installer group was hired by them. Legacy Housing will uphold its limited one-year membership. 

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After wind damage , my insurance company sent a check for repair estimates . Because of a balance on loan Federal Investors name was on check also . I was told by insurance company to complete repairs necessary to ensure house was stable until repairs were completed . I have paid receipts for repairs to be submitted to Federal Investors . I was told they do not reimburse the customer and that will be my out of pocket. When confronted with their own insurance form that states on line #6 that they will make payments to customers after repairs, ****** the Supervisor told me she is ending the call . I requested her bosss info to contact him and she refused to give it to me . She then hung up on me.Last week she told me all reimbursements would be between the insurance company and I . My insurance company informed me that is not legal and my reimbursements were included in check thats being held by Federal Investors..

  Business Response

  Date: 07/05/2023

  A review of this account indicates that the borrower informed the Federal Investors representative about damages to her home and the pending insurance claim that would cover the damages. The borrower requested reimbursement for her already incurred out-of-pocket expenses. At that point, our representative explained that our policy is not to reimburse clients directly but to either pay contractors for repairs or apply the funds to pay down the account. According to her contract, proceeds of any insurance claim will be applied toward the replacement or repair of the property or as payment on account, at the company's option. 
  
  
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a legacy mobile home in 2019 and I have had issues from the beginning. I have contacted legacy homes numerous times and no one has come out to even inspected the home. My defects fall under structural warranty which is 5 years!! I have had to replace the entire hall, and guest bedroom floor they were completely rotten. I also had to replace part of the main structural beam on the outside of the trailer it was rotten. Now the living room walls have 2 soft soft in them. The living room, kitchen, hall and master bath all have large soft spots in them. All the tiles on the floor have popped up. This is not right for a trailer only a few years old. My son fell through one and cut his leg. Something is majorly wrong with this trailer and its structure. Ive contacted legacy multiple times and I cant get anyone to respond.

  Business Response

  Date: 06/21/2023

  Legacy Housing will uphold any obligation it has under it's limited one year warranty process. We recommend for the customer to reach out to their respective dealer where the home was purchased. As they have the obligation to file a warranty claim for their respective buyers. Please ensure that photos are presented when filling out the warranty claim as well as have all the information ready for the dealer to correctly submit the claim to Legacy's service department. If there was a warranty claim done already, we would require the serial number so we can provide an update of the case.

  Customer Answer

  Date: 06/21/2023

  Complaint: 20213435
  
  I am rejecting this response because:

  This falls under the 5 year structural warranty. I contacted *********** originally and they referred me to your service people and gave me contacts at your company!!
  This is a structural issue and should be addressed!
  Regards,
  
  *************************

  Business Response

  Date: 06/21/2023

  Thank you for providing us the dealership, we would need the serial number so the service team can assist you in your request.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mobile home through *************** in **********, **. The home was delivered to my property 03/17/23. Some work was done the following week. As of 05/22/23, no one has contacted me to finish work on the home. I have called 5 times to inquire about when work would begin on the home. The first time I called, I was told the company was 3-4 weeks behind. The second time I called, I was told the company was 6-8 weeks behind. The third time I called, I was told it was still going to be two weeks before anyone would be able to come to start work on my home. The fourth time I called, I was told that workers would be at my home early in the week of 05/22/23. No one has come out to the home. Today, the 5th time I called, I am now being told that work will not begin until 06/05/23. I was from Belen that they are 3-4 weeks behind on homes that are delivered but that because my home is out of town, they needed to set up lodging for the crew. When I asked why it has been 10 weeks with no communication and no set up for lodging for the crew, I was told that they cannot begin work any sooner. I am paying mortgage on a home I am unable to live in and rent at another location. This is not sustainable for myself.

  Business Response

  Date: 06/08/2023

  Legacy Housing will uphold any obligations under it's limited one year warranty. The customer will need to provide the serial number of the home which is located either inside the cabinets in the kitchen or in the hitch of the home. This will help the service team locate the home order and we can reply with an update on the case. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had a leak under our house and the plumber chopped up the concrete to fix the leak, now he has not deposed of the concrete. He just left it sitting in my yard. We made several calls to the office to come and clean up our yard but nothing has been done not to mention it took several months to fix the lead and now I have to have mold remeadtion done. I would not recommend **************** and mobile park to anyone

  Business Response

  Date: 05/31/2023

  Thank you for reaching out to us regarding the issue with the concrete left in your yard. However, it appears that there might be a misunderstanding, as you have mentioned **************** and Mobile Park in your statement. I would like to clarify that Legacy Housing does have any business relations in that area this includes **************** and Mobile Park. I genuinely hope that you can find a **************** to this situation. Should you have any other concerns or require further assistance, please don't hesitate to reach out to the appropriate channels directly.

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expedited my purchase for my tiny home from ***************** in 2021 which Legacy Home manufacturers. I was suppose to receive my tiny home in February and did not receive it until April of 2022. The home arrived and my panels were coming off the walls, drawers missing, both doors tough to open and close, and my mirror broken. Shortly after, my AC unit went out. It took them months to come and fix these things. November 2022 my heat stopped working. It is not April and my units are still not fixed.

  Business Response

  Date: 04/05/2023

  The legacy apologizes for any inconvenience, we will uphold any items under the limited one-year warranty. The service team received a blank parts request from the customer on May *********. They asked to have the request resent but they never received another email from the customer.

  Customer Answer

  Date: 04/05/2023

  Complaint: 19892957
  
  I am rejecting this response because:
  
  Several requests have been made since May 2022. We are in April 2023! A request was submitted at the beginning of the year and just last week. There is no movement on the manufacturing part and I have to wait on you guys to get the job completed. I been out of my home dude to no heat and ac since November 2022. Thats six months! Thats unacceptable.
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/18/2023

  The customer was contacted by the service team. They have replaced one unit out of 2, the general manager from the dealership where the home was purchased from has maintained communication about the process and time to fix the repairs. 

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tiny home from the ***************** in **********, ***** in June 26, 2020. This will now be the 3rd issue with the house that I have since purchasing it. In September of 2022, I heard water leaking. I had to take off my wall panel to discover that my ** drainage hose was not connected to the *** pipe that it was supposed to be draining out of. This means, for 2 years, the ** was draining into my wall and floor. There was black mold in the wall panels. I have treated the mold since then, but my walls and flooring need to be replaced. Along with black mold, this was draining onto my electrical outlets, which could have caused a fire. I am lucky it did not. This would have never happened had there been proper installation of my ** unit. I have contacted the outlet I have bought it from and I have contacted Legacy Housing. They are dodging my calls, ignoring my emails, and not helping whatsoever. This lady in the service department, named *****, emailed me back last week within 11 minutes of my email to her, saying that my service request was denied and that my house is "out of warranty." Well, there is no warranty. There never has been. The ***************** even said so themselves and it is in my legal papers from closing on the house. I have been trying since September of 2022 to get someone to fix my wall and flooring. No one will help me. Had my ** unit been installed properly, this would have never happened.

  Business Response

  Date: 02/06/2023

  Our service department has communicated to the customer that the home is out of warranty, and 

  Customer Answer

  Date: 02/06/2023

  Complaint: 18806550
  
  I am rejecting this response because: My house NEVER had a warranty. Your company did not properly install the drainage hose to my AC, causing a leak. This would have never happened had you properly set it up. You have avoided all of my calls and emails. You responded to one email saying my house was out of warranty, when in fact there has never been a warranty. Even the people who I brought my house through,  called you and even said there is no warranty. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A mobile home belonging to Legacy Housing located at ******************************************************************* (my land) was supposed to be removed in October of 2021. *********************, the employee handling the case, did not contact me again until August of 2022 and said the home would be removed then. A team came out in an October 2022 and started the job, but left and never returned, leaving my land trashed and the mobile home still on the property. I have reached out to **************** several times begging for an update, and he refuses to give me one. I just want the mobile home moved as agreed so my children and I can move our home there.

  Business Response

  Date: 01/17/2023

  The ** of the georgia plant reached out to this customer on the morning of january 9th. 

  Customer Answer

  Date: 01/17/2023

  Complaint: 18696033
  
  I am rejecting this response because: I was not contacted by a GM. I was contacted by a transportation assistant through email. She stated the home would be moved the next day. The home was not moved. She then advised me she could not find someone to move the home. Since that update from her, I have not received any new information or help and the home has not been moved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my new Legacy Home in March 2022. I purchased a fireplace (a $1600) upgrade that has never worked. I have paperwork from the ***** ********** of ************ Housing Division dated 05/10/2022 indicating that they will replace the fireplace and also have an email from their service department stating that the general manager had agreed to replace it. I also have a list of items that needed repairs or correction that was sent to them from their dealer (*****************). These items include wrinkled vinyl flooring throughout the house, a kitchen cabinet door that was not constructed properly, a crack in the middle of my kitchen counter, I never received outside jar lights for my front and back porches, and I am missing a window screen for one of my windows. I also have an intermittent electrical issue in my home that has been verified by 2 of their service technicians. This company will not respond to me and has done nothing to assist me in resolving these issues. Their service department will not return repeated calls/emails, and I have asked 8 times for the general manager to call me, and he or she has not done so.

  Business Response

  Date: 09/19/2022

  Legacy apologizes for any inconvenience this has caused. Some of the items they had submitted were not covered by our limited one year warranty. The electrical issues were not present during the state inspection that the service team conducted. We will be replacing the fireplace and sending out the exterior globes the customer requested.

  Customer Answer

  Date: 09/20/2022

  Complaint: 17794250
  
  I am rejecting this response because I still currently have an electrical issue in my home. The representative from Legacy Homes that came to my home with the state told me and the state inspector that an electrician would be at my house the following week (This was in May, and your company failed to send an electrician to my home).  Your company has had 2 contractors/handymen look at it and verify with me that there is indeed a problem. The last contractor that was out took pictures and sent them to ************************* (the service manager that will not respond to emails or return calls). I was told that someone would be getting back to me on this, and this too never happened. 

  Legacy Homes has a 1-year workmanship warranty that has yet to be honored. It is not my problem is your homes are poorly constructed and I should not be dealing with wrinkled laminate flooring throughout my home, bubbled countertops, and kitchen cabinet doors that have extra material under the paint. I bought a brand-new home, and my expectations were to receive a brand-new home and that is far from what was delivered by Legacy Homes.

  
  Regards,
  
  *******************************

  Business Response

  Date: 09/20/2022

  We apologize for the inconvenience this process has caused. Unfortunately estimates on time in this field can fluctuate with so many different parties involved. I apologize for things not being communicated properly at the start of this process. Currently we are working to find the best estimate for the work that was incorporated into your deal, this is a service we offer for convenience to save you the customer the hassle of negotiating with contractors. Unfortunately, the estimates we are getting are far from within the budget that was allowed for your loan, and we are still working through this daily and will keep you updated on what we are able to work out. Thank you for your patience through this process. 

  Customer Answer

  Date: 09/21/2022

  Complaint: 17794250
  
  I am rejecting this response because your message is not clear and does make sense. I have an electrical issue that has been reported to your company numerous times and you have done nothing to rectify it. I have several areas in my home that were poorly constructed (kitchen cabinet door, wrinkled floor, etc) and to date you are not honoring the workmanship warranty that is provided with the purchase of my brand-new home. My loan should have absolutely nothing to do with the nightmare that I have been dealing with. I had a contract when I purchased this home and Legacy Homes is refusing to honor the contract.
  Regards,
  
  *******************************

  Customer Answer

  Date: 06/09/2023

  Complaint: 17794250
  
  I am rejecting this response because:
  

  I am inquiring about a response I recieved regarding this complaint. I understand that I had previously filed a complaint on this issue. The issue was not addressed by the business because the electrical issue was intermittend. 
  
  I have had an electrical problem in my new home since a week before we moved in. The electrical issue has been intermittent and this was reported to Legacy Homes on 3 several occasions.
  
  Legacy Homes was mandated by the state on more than one occasion to correct the problem but failed to do so. I have documents if you need them that verifies this. 
  
  My home was wired incorrectly and has been a fire hazard since before we moved in. The electrical problem finally caused damage to my home and ruined my refrigerator, washing machine, and microwave.
  
  I've attached copies of receipts of damage caused to my home/appliances.
  
  I should not be responsible because they wired the electrical in my home incorrectly 1.5 years ago.
  
  Thanks,
  ***********************************
  

  
  

  Regards,
  
  *******************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over two months we have attempted to contact the service department at Legacy Housing Corporation regarding repairs for the home that we purchased from them. Only after purchasing the home and having it shipped to ** were we informed that they do not actually have a service team locally and that we would have to conduct our own repairs and bill them back to Legacy. Since finding this out we have received absolutely no response from them and it appears that they currently have no intention of honoring their warranty. Any response they provide to the contrary will be a bold faced lie. Their service department refuses to respond to us. On every email I CC the following Legacy employee emails: ****************************************************************,************************************************************,****************************************************************************************************************************************************,****************************************************************. *************************************************************** The absolutely only person to respond since submitting our warranty claim is *********************** who was of no assistance but to give us *****'s email who still refuses to respond to us regarding our claim. We have had to contact HUD, the state of Texas, and the ***************** to file complaints against Legacy. We are awaiting resolution from these agencies. All manufacturers of HUD homes must produce and honor their warranty. Not doing so is against the law. This company produces housing for low income individuals and they are preying on these poor people.

  Business Response

  Date: 09/13/2022

  Legacy Housing will uphold any warranty obligations to the customer. Our General Manager ********************* has communicated with the customer and is working on resolving this issue. We apologize for the inconvenience this has caused the customer.