ComplaintsforFort Worth Mitsubishi

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I flonettie ********* purchased a car from the forth worth Mitsubishi dealership I went to ******** see what was wrong with the car they told me cylinder one so I called the dealership and told them aswell they sent a tow truck without me knowing and saying I was refusing the tow I purchased the car March 9 2024 the car got me home and a couple weeks later my car starts to shake real bad its unusable and someone trade the car in they trying to put a repo on my name

  Business response

  04/25/2024

  Customer bought vehicle from dealership. Following her purchase the customer identified issues with the vehicle and contacted the dealership. The dealership advised customer to bring vehicle back to dealership to have issue diagnosed and issued rectified. Customer took vehicle to an outside third party facility to have diagnosed and informed us that there was a misfire in the engine. Dealership sent two truck to retrieve vehicle but whoever was with unit declined service. Customer called back and we informed customer she would need to bring vehicle in herself to have vehicle issue addressed. Customer became irate and informed us she would be filing a complaint. Dealership has continually attempted to resolve issue with customer.

   

   

  Thank you! 

  Customer response

  04/25/2024

  Complaint: 21607282
  
  I am rejecting this response because:
  
  Regards,
  
  ****************************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am the co-signer for a vehicle my daughter bought. Her A/C hasn't worked properly since buying the vehicle. Today they told her to bring the car in for the 2nd time and she drives out of her way for them to tell her they are to busy to look at it. That was just mean and hateful when they are the ones who told her to bring it then they refuse to look at it or fix it. She had to drive in 110 degrees with no a/c. They need to stop rigging the cat and actually fix it.

  Business response

  08/22/2023

  The service manager with Fort Worth Mitsubishi reached out to the customer and had the vehicles battery replaced. Customer satisfaction was confirmed before her departure. 

  Customer response

  08/22/2023

  Complaint: 20495483
  
  I am rejecting this response because:

  This has nothing to do with the battery.  It has to do with the air conditioner.  I've even attached the reviews where the guy admits they didn't fix it and just sprayed dye in it to look for a leak.  They made her drive there then told my daughter they were to busy to look at it.  Then the guy wants to lie to the bbb and say they replaced the battery? I didn't even say anything about a battery.  He is admitting in his response there is a leak
  
  Regards,
  
  *****************************

  Business response

  09/05/2023

  This customer's complaints have been addressed directly with our Service Director. *******************************.

  Customer response

  09/07/2023

  Complaint: 20495483
  
  I am rejecting this response because:

   

  This is a bold face lie.  *********** manager threatened my daughter to keep her car, then drained all of the freon.  Then accused her of breaking a part that was NEVER even put on the car.  These people have numerous bad reviews on ****** and yelp.. And now they aren't even communicating with us.  We have asked for the owners name and number multiple times and have been refused. He also didn't even speak to her about her car.  Some girl just handed her the keys.  They refused to give us paperwork saying what has been done to the car which was nothing and tried forcing her to sign papers.  It's sad a business is lying like this to the bbb.
  
  Regards,
  
  *****************************

  Business response

  09/11/2023

  We are going to be replacing the a/c compressor under the customers extended warranty plan. We are now waiting for the a/c clutch pulley that goes on the a/c compressor as this was not an issue from the previous diagnostic. Customer has an aftermarket tool and a can of freon to add to the a/c compressor and stated that she (customer) purchased it. We scanned the a/c system and pull 700 kilograms of freon out of the compressor, which was over the normal unit of 450 kilograms. Explained to customer that we were able to find the leak with the freon die that we used on the prior visit and will order the a/c compressor. Explained to customer again to not add freon as this will cause other damages to the a/c system. Called customer when a/c compressor arrived, when customer came back to service, scanned the a/c unit and found over 700 kilograms in system again, this time causing damage to the a/c clutch system. At this point we advised customer to not drive vehicle as the a/c clutch could seize and further issues could arise. Customer was persistent in taking vehicle until a/c clutch was available, we asked customer to sign the repair invoice stating she is taking vehicle in current condition, customer refused, and notated it on repair invoice. No paperwork was available as the service was not completed. 
  
  
  ******************************* - Service Director

  Customer response

  09/11/2023

  Complaint: 20495483
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  Actually the can of freon has **** full until the mechanic searched her vehicle.  Not sure what business he had searching the back of her car since the a/c is not in the back of the vehicle so I believe the mechanic sabotage the vehicle considering he also threatened my daughter to keep her car.  We do not feel safe at this location nor do we trust the mechanic.  Do you honestly believe if someone told us the vehicle had to much freon we would be stupid enough to add more freon to it? We do not know how to do that nor do we have the tools and the can has **** full for months until the mechanic searched the vehicle which he had no right to do.  Hmm how convenient it was full until he searched the car.  We can't even get corporates number so don't tell me they aren't doing something wrong.  We keep getting different answers on what's wrong with the a/c and she was never told not to drive the car.  We also wouldn't do any work on it because they sold us a lemon. They need to stop lying.

  Customer response

  09/11/2023

  Complaint: 20495483
  
  I am rejecting this response because:

  Actually the can of freon has **** full until the mechanic searched her vehicle.  Not sure what business he had searching the back of her car since the a/c is not in the back of the vehicle so I believe the mechanic sabotage the vehicle considering he also threatened my daughter to keep her car.  We do not feel safe at this location nor do we trust the mechanic.  Do you honestly believe if someone told us the vehicle had to much freon we would be stupid enough to add more freon to it? We do not know how to do that nor do we have the tools and the can has **** full for months until the mechanic searched the vehicle which he had no right to do.  Hmm how convenient it was full until he searched the car.  We can't even get corporates number so don't tell me they aren't doing something wrong.  We keep getting different answers on what's wrong with the a/c and she was never told not to drive the car.  We also wouldn't do any work on it because they sold us a lemon. They need to stop lying.
  
  Regards,
  
  *****************************

  Business response

  09/12/2023

  "We perform a courtesy multi-point inspection on all vehicles that go through our service department with includes the following: check all fluids, top off washer fluid, check all tires and tire pressure, check belts, check exhaust system, check brakes, check suspension, check wipers, check exterior lights, and complimentary hand car wash. We have to be able to get to the spare tire to check the tire pressure. Customer has an extended warranty contract and is available at other service locations if they choose to select other repair options."

  Customer response

  09/12/2023

  Complaint: 20495483
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  I'm not sure why we are still entertaining these people.  They sold us a lemon.  There were multiple things wrong with this vehicle which we found out after we purchased it. They should right their wrong.  They put a young mother and child in danger 

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The end of April I bought a car from Forth Worth Mitsubishi. I haven't even had the car 3 months and the A/C went out and the battery was old to begin with. This car has given me multiple issues and I was guaranteed it was reliable. Now they are refusing to fix anything on the car saying the warranty only covers rust. I am a single mother and feel I was taken advantage of just so they could get rid of it. The car also smells like weed when the A/C did work so I believe they knew the A/C already had problems which they covered up and I do not smoke and cannot stand the smell. I am thoroughly convinced they knew they were selling me a lemon as they were in a big hurry to get rid of it. I will also need a temporary vehicle so I can get back and forth to work while repairs are being made.

  Business response

  08/07/2023

  A store representative reached out to the customer directly and was able to resolve the issue.

   

  I have attached the updated review and response that the customer's mother left on ******* ********************** kindly requests this BBB Review to be closed and marked as resolved. 

   

  Thank you

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We recently went there to get a parking brake issue fixed. It's been going on over a year and for almost 2 years. The car would not pass inspection because of it. It was looked at by several mechanics and one suggested that we reply he rear brakes. This did not fix the issue so we took it to a different mechanic who knew more and he said bring it to the dealership. They said the it was the electronic calipers and that they were damaged during the brake change. We told them the light was on and they said if we had proof it was on before the brake change(we have 2 licensed mechanics) they could cover it. In reality it was most likely the parking brake failure that caused the rear brakes to go bad before the front brakes. This is not normal on a front wheel drive. I don't believe they were expecting us to have to proof and they have gone back on their verbal commitment to cover it if we had proof the brake light was on before the brakes were repaired. Also, where does it say in the service contract you must have non covered parts replaced by a Mitsubishi mechanic. A licensed mechanic did the brakes while he taught my son. I feel they asked loaded questions so they did not have to cover the parts. The mechanic that helped repair the brakes mentioned the caliper bit said it could wait. I feel the dealer is Doing everything in its power to not honor the warranty.

  Business response

  03/24/2023

  Good Afternoon,

       As stated in the complain, **************** was working with the Manufacturer regarding this issue. Unfortunately, due to the nature of the damage that was incurred by the customer, the manufacturer has declined to cover the repairs. The customer has declined to pay for services with dealership, as the out of pocket expenses were too expensive at that time.

   

   

   

  Customer response

  03/24/2023

  Complaint: 19640748
  
  I am rejecting this response because:
  
  The reason the warranty is being declined is because the dealership is claiming we caused the damage when the brakes were repaired, when in fact the light has been on for almost 2 years.   I told ******************** had the proof that the light has been on and she ignored that fact when speaking to corporate.  Then when I picked up the car her statement was "I care about if you're happy, but we can't fix something under warranty that you did and you know you did".   Basically accusing a customer of lying.  I have been in customer service for over 35 years including a pit boss at a casino.   That statement was uncalled for and further proves in my opinion that she was set on getting ther service de lined and that's why she never gave me the information to send in my proof   When I asked to speak to her manager, she declined 4 times saying she was the manager, come to find out her manager didn't even have a clue as to what was going on and now it's too late.   At least he gave me a couple of ideas. .   
  

  
  Regards,
  
  ***************************

• Initial Complaint

  03/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2022 Mitsubishi Outlander cash from here in November. When I initially went to buy my car, the customer service was already spotty. The salesman, *****, had me stop at a gas station to get rillos on my test drive, and he just acted like he didnt really care what was going on. Then was super pushy about me posting a good review for him when I didnt really want to. I specifically wanted the grey outlander and they only had one new on the lot. We put down a $500 deposit to hold that one until we came back with a check for the rest. When we came back to purchase the vehicle we found out it had 500 more miles than we were promised. My husband spoke to the manager and he offered us a $500 refund check since we werent getting a brand new vehicle as the service manager had been driving it. I came back a few weeks later to get the check (he told us it would take a few) and they didnt have it. And the salesperson acted like he didnt know who I was when I was asking about the check, So I called again a couple weeks later. The lady on the phone said she was looking through the checks for it without having even asked what my name was. Then I spent 30 minutes on hold and gave up and hung up. I show back up today asking about it and Im standing there for almost half an hour as they keep going back and forth only for the manager to come back and tell me the other manager that promised me the check doesnt work there anymore and they dont have it in the system so they wont give me the refund check I was promised. I dont think I have ever left a bad review anywhere, let alone take the time to even write reviews. But the customer service here was awful from beginning to end and I wont even be back there to get my vehicle serviced.

  Business response

  04/17/2023

  This complaint has been resolved with the customer directly.

  Customer response

  04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car with this dealership and in my contract they made several violations. I contacted the Cfpb, FTC filing complaints with them. The day of my purchase last year I didnt receive any insurance included, no cash on hand, it was not sum of all charges, and it was repossessed. I contacted the dealership several times with no answer or response.

  Business response

  03/02/2023

  Please be advised, that we are not a financial institution or an insurance company. Fort Worth Mitsubishi does not provide in-house insurance for vehicle deals. Purchaser is required to obtain outside insurance in order to be compliant with the State of **************** of ***** Vehicles, as well as the financial institution who provided the financing for vehicle deal. If vehicle was repossessed, that would be at the discretion of the financial institution due to a breach of contract with them, not Fort Worth Mitsubishi. Furthermore, Fort Worth Mitsubishi does not release any form of cash payments to customers. 

  Customer response

  03/02/2023

  Complaint: 19507504
  
  I am rejecting this response because: Fort Worth Mitsubishi still have violations with my contract. You guys still did not do sum of all charges and they still still ran my credit while also taking my **** deposit. I would like a check in the mail for my car deposit or Ill take it to legal matters. They also werent professional when I was calling to reach out to the.
  
  Regards,
  
  **********************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase vehicle on 12-23-2022.On January 2 2023 I was informed by dealer I had return vehicle as financing was declined. I asked for my down payment of **** cash returned and they will only issue check.

  Business response

  02/14/2023

  Please be advised, we do not keep customer cash down payments at the dealership. Any/All refunds are issued via check from our Financial Institution. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last week I purchase a 2017 Chevrolet Cruze with ***** miles from this dealership.I put **** cash down and received a receipt from them and did paperwork with ************* financing.I took delievry of vehicle and talked to both ************* and ******** from the dealer on Tuesday.On Friday Dec 30 I look at Fort Worth Mitisbiti website and they have my car listed for sale again with same vin number as my paperwork.

  Business response

  01/16/2023

  We do not keep customer deposits at the dealership. As a courtesy the dealership did refund the non-refundable amount of $1,500 to the customer via check. 

  Customer response

  01/16/2023

  Complaint: 18660724
  
  I am rejecting this response because:
  
  Regards,
  
  *********************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was originally looking at a different car but it didnt have all the features I wanted on it so they switched me to this one because it did. I was under the impression that was the only difference and that it was still a new car. The paperwork I signed that night shows it only has 8 miles on it. I was off that week so other than moving my things from my old car to the new one I didnt really use the car. When I got in it to go to work a couple day later I noticed it had well over 300 miles instead of the 8 that the paperwork shows. They are refusing to allow me to return the car even though I have told them I never would have bought it had I known it was a dealer demo which the manager himself told my fianc and I that it was when we went up there to discuss the matter with them.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On Saturday 9/17/22, my daughter and I went to Ft Worth Mitsubishi, we had seen a sapphire blue mirage on their internet website..it said on the ad "the price you pay $17,582. We test drove the car and lived it, the salesman added $3000.00 to the price of the car when I questioned him on it, he said all dealers do that and then he said he was doing it because it was the last one. After discussion, we left. I contacted the salesman and the general manager about the internet ad being deceptive. The salesman said no one sells a car for the ad price....I agree, but usually it is for less not more. I believe this is deceptive to post a price (it was the same as the sticker price) and then try to sell it for more once they get you there. I believe they should have to honor their advertised price just as anyone else would have to. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩