ComplaintsforCash America Pawn
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Complaint Details
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Initial Complaint
09/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Nothing but bad business i went in trying to **** ****************** and they wont accept anything of real value. To my understanding this company is supposed to give jewelry loans and they dont even do that and even if they accept something they give you like 5-10% of the value of an item. ??Business response
09/25/2024
Thank you for the opportunity to review this complaint. FirstCash, Inc. provides **** loans based on the value of the item that a customer brings in.Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The story is running a promotion of 15% down and get 15% off on layaways. I put the my purchase on layaway and was never given the option of the promotion. She just charged me 10% down instead of the 15%. The person that waited on me is an assistant manager. I complained to her about it but she didnt do anything to help me. This cost me an additional $9.00.Business response
09/25/2024
Thank you for the opportunity to review this complaint. This matter was resolved with the customer.Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Item was pawned for $350. With agreement to pay back with interest total of ******.On 08.28.2024, I payed ****** to get my necklace back. They had forfeited it on 08/15/24 for being late on payment.Keep in mind that I had been making payments on the account.Business response
08/29/2024
Thank you for the opportunity to review this complaint. The **** had forfeited due to insufficient payments per the **** contract. The customer paid the $563.93 to buy the item back.Customer response
08/30/2024
Complaint: 22212431
I am rejecting this response because:
Regards,
*********************they were deceptive by not informing me that I was behind at anytime. I would have to go in person and pay cash because I couldnt use a debit card.
when I made a payment, it was for all items I had in ****. They never informed that I was anything about what I owed or remaining balances.
These are deceptive business practices. When I paid to get my item back, there was no explanation of how they came to that price and further included tax charge. I didnt receive a detailed statement or explanation.The workers would just look at each other and seemed that they were being sneaky. I feel that they overcharged me so that their commission would be larger. These are deceptive business practices.Initial Complaint
08/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I arrived at Cash America pawn at 6: 50. And after arriving at Cash America pawn I entered the facility and the employee ***** told me that they were closed which was not true. In fact I still had a couple of minutes to conduct my business I informed ***** that it was not 7:00 and he proceeded to say that he didn't have time to help me. There was still others inside the facility conducting business while ************* was not helping anyone. I felt that I was being signaled out because of my race /African American as to why he did not want to conduct business with me. He did not give me any explanation as to why they weren't going to allow me to get a loan on my merchandise.Business response
08/28/2024
Thank you for the opportunity to review this complaint. The district manager has attempted to contact the customer on numerous times to discuss this matter.Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Location: ********************* ***********,** 77546.Purchased Date: June 17th,2024 They sell non working items and they attempt to force you to buy the warranty. Do not purchase anything from these people. I am currently filing complaints, with the ****** of ********* credit commissioners,Corporate, and the BBB. They refuse to replace the item and/or refund. They also blocked me from ******** when I requested their Corporate and Store Manager. Screenshot coming soon. I purchased a GE Opal Ice Machine and I notified them that it didn't work with 24 hours they refused to replace the product. They also refused to provide the corporate and store manager.Business response
07/31/2024
Thank you for the opportunity to review this complaint. All items sold in the store are sold "as is". The customer has the option to purchase a Peace of Mind plan that provides the customer with the option to return an item. As a courtesy, this item was returned on 7/13/2024.Customer response
07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On may 31st 2024 I went to the store to pick up my **** items. Originally 3 items pawned aside with a battery charger and only 2 items and battery charger were returned. I was told someone would contact me on Monday June 3rd to get a response regarding my items I am now going on 8 days and no one has been able to assist me on this matter. Every time I call or go by the business I am told the manager ***** is currently not there. On June 5th I called and was finally able to get a hold of the manager and he had a replacement tool which was the same as my tool but all rusted. I do not believe replacing my tool with a rusted item is the proper thing to do when my item was originally in new conditions. I have made several attempts to resolve this situation with the manager ***** and the district manager ********* who doesn't answer or return my voice messages. At this point I would like my tool replaced with a new one as the one I pawned or my money to be refunded to what my tool cost. I do not believe that it is my faults as a customer if they miss placed, accidentally sold, or someone took my item and they are now trying to find excuses to returning my item. May you please assist me with this matter as it is now going on 10 days on Monday June 10th. Thank you.Business response
06/11/2024
Thank you for the opportunity to review this complaint. The store has tried on numerous occasions to contact to the customer to resolve this matter. We ask that the customer contact the store at **************.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My gun was in my family for years. as we all go through tough times it was pawned. They are trying to charge me $189 in interest and taxes. The original interest was $80. well since i dont have $189 they are taking advantage of it and are going to sell my gun. They refused to show me the breakdown of interest and taxes. the manager could have accepted the $80 but refused she wanted the gun to sell it for a very high price. I advised them over phone that i could not make to their store on Saturday 05/10/2024. they told me you will lose it. this is a crooked business that takes advantage of people going through hard times. i just want my gun back just want to pay the $80 interest and then in two week pay the full amount of loan. That is all i am asking.Business response
05/21/2024
Thank you for the opportunity to review the complaint. The pawned item forfeited due to non-payment.Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 05/03/2024 I go to cash America pawn to buy a 9mm diamond back gun they said I would have to put it in layaway and do a back ground check the background check said delayed they said to wait 3 to 29 days till it comes back I paid $175 off my bank card the item was $180 I go home wait for 3 days call them they said that background check came back and said proceed they tell me to come get it I go there. When I get there they said they cant sell it to me due to the fact that I was on the phone with my father asking him what gun should I get due to fact that I dont know about guns so the issue me a refund in cash I go home count the money they have gave me $110 I call them they said that they took 35% witch is $65 out of the $175 for a restocking fee they never once said anything about a fee while I was there I never signed any paperwork stating about a 35% restocking fee I would like to either get the gun or my $65 back due to the fact that they never disclosed nor told me about a restocking feeBusiness response
05/14/2024
Thank you for the opportunity to review this complaint. The layaway of the firearm was canceled due to a straw purchase situation. The customer was provided a refund.Customer response
05/14/2024
Complaint: 21697126
I am rejecting this response because:
I gave them $175 They only gave me 110 where is the rest of my money the $65
Regards,
*************************Business response
06/11/2024
The customer was charged a restocking fee which is written on the layaway contract.Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
05/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Yes I bought a tv and there was a new girl working and she didn't plug it up she told us on our way out grab the ** without plugging it upBusiness response
06/05/2024
Thank you for the opportunity to review this complaint. As a courtesy, the customer was contacted to obtain a refund.Initial Complaint
04/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*see attachmentBusiness response
05/21/2024
Thank you for the opportunity to review this complaint. The customer purchased an item "as is" and it was explained that the item did not come with a controller.
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Customer Complaints Summary
97 total complaints in the last 3 years.
36 complaints closed in the last 12 months.