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Business Profile

Real Estate Rentals

The Arwen

This business is NOT BBB Accredited.

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1 Customer Reviews

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  • Review from Susan P

    1 star

    04/12/2024

    I applied for these apartments on February 22nd. I had not received any communication after paying my deposit, and application fee. I reached out multiple times, with no response. I was finally able to get ahold of someone on February 29th and was told that my application was being denied due to me making too much to qualify. I have it in writing that I was denied February 29th. I waited 30 days, and come March 29th, I had NOT received my deposit back. I called the office again, and ****** the assistant property manager said that my application was not "officially" denied until March 4th, which would push my refund date to April 4th. I asked her why they waited almost 5 days to "officially" deny my application when I got my denial letter on February 29th. She then stated it was because they requested additional information from me. Which was a lie. When I mentioned the conversation, we had on February 29th she changed her story and said that she had no idea why my refund date was changed to April 4th. She then stated that they would mail my check, and I requested PER THEIR POLICY to come in and physically pick the check up. She said that would be fine, and that they would call me when it was ready. Come April 4th STILL NO CHECK. I've called countless times, and somehow, they are never in the office. I was FINALLY able to get ahold of ****** on April 9th and STILL NO CHECK. ****** stated that the property manager had my check and that they would call me to come pick it up. It is now April 12th AND STILL NO CHECK. I have called the office multiple times, and I am DONE at this point. These apartments are very poorly managed, the communication *****, there is no accountability, and they steal your money. If I could rate these apartments 0 stars, I would.

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