Complaints
This profile includes complaints for Tarrant Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1st I had a leak in the front bedroom and the garage. I had some loose shingles slide off the house. Called Tarrant Roofing to put a new roof on the house. ***** came out and gave an estimate and I said ok, on January 17th they came out and did the work. I did not want new gutters, but ***** forced and insisted that I had to have them. The gutters I had were fairly new and unique to keep my front from flooding. They put the roof and were supposed to replace a cracked skylight. Which they switched it from another skylight in that area. They did not put the gutters where they were supposed to be, and since then I have flooded 2x and ruined the electrical outlet there. It had to be repaired by and electrician. ***** came back out and he told me he would put the gutters back the way they were supposed to be. He looked at the front room where it was still leaking and took a picture, garage that was still leaking, took a picture, and I told him about the front of the house where they never put the shingles on top of the tin sheathing and screws. It was never covered up in 2 places. He said that it never needed to be covered up. It still leaks. Also, when they worked on the roof, inside upstairs the sheet rock got knocked off all long the entire ceiling roof line. Nails inch long are coming thru the attic, like daggers. He also said that he was in the red on that job, and it was my fault. He never came back after the 1st estimate and never gave me a different price to fix anything. After numerous phone calls with numerous no shows. This 82 year old widow is at her **** end, in this matter. There are other things that took place as well. The outside of my house, also has long nails sticking out on the overhang! Exposed rotted would that never got replaced. ***** was very ugly to me. He called me a liar. It has been a very horrible experience. At my age, I shouldn't be going thru this. I paid good money only to have my house tore up.
Business Response
Date: 11/02/2022
*************************
1356 *********************
******, ** 76247
Daytime Phone: **************
Re:Complaint ID ********
Dear **************,
We have received your complaint made on the BBB. Tarrant Roofing has researched the information you submitted by mail to BBB.
We found in our records that your insurance company allotted around $87 for fence staining.
That amount would not sufficiently cover that cost so Tarrant Roofing supplemented to your insurance company for additional funds. See attached document
After supplement was approved ************** chose not to have fencing work completed by Tarrant Roofing as shown with the enclosed change order which releases Tarrant Roofing from completing fencing work.
Tarrant Roofing has fulfilled its contract with ************** and request this complaint be removed per his signed change order document.
As shown on the invoice we removed the fencing work, and the job has been paid in full for all other work. As part of our guarantee ************** has a lifetime labor warranty for his roofing system.
***************************
Owner, President
Tarrant Roofing
(P) ************ (F) 358-2039
www.tarrantroofing.comBusiness Response
Date: 11/04/2022
***************************
1918 ********
******, ** 75060
Daytime Phone: **************
E-mail: no email given
Complaint ID ********
Dear *******************************,
We have received your complaint made on the BBB.
Tarrant Roofing has contacted ******************.
We completed the work on the downspouts on October 29th, 2022.
Tarrant Roofing has tried to contact homeowner to schedule time to come out to add caulking to the exposed nails and repair the interior sheet rock damage.
When ****************** will allow us to come out and address the areas mentioned above, Tarrant Roofing would complete the work per our Lifetime Labor Warranty.
***************************
Owner, President
Tarrant Roofing
(P) ************ (F) 358-2039
www.tarrantroofing.comCustomer Answer
Date: 11/21/2022
Complaint: 18317711
I am rejecting this response because:After many months of calling and no response, ***** the roof guy came out on the 27th of October. He agreed that they would fix everything on my complaint list.
1. The gutters, so I wouldn't flood. ******* the gutter guy, came later that day and didn't have the right color of
down spout to match my gutters. He put up tan down spouts and told me that the 1 of the gutters was too
short along the front. Said, that was all he could do until he got in the right shade of grey that matches.
Haven't heard from him since. That work has not been completed yet.
2. On the 17th, **** from Tarrant Roofing brought a painter out to repair the damage inside of the house.
Do not know at this time if it fixed the leaks in the house, but it did repair the damaged sheet rock and nail
holes. We will only know if we get some good rain.
3 The other items on my complain list that are outside, have not been addressed.
That would be the damaged sky lights and under neath where the overhang is. Where the nails split the wood.
The skylight, ***** said he replaced, never got replaced. It just got patched.
The tin flashing along the front in two places should have shingles on it.
4. Not sure if the nails in the attic hanging down, is it supposed to be that way?
Thanks all your help in the matter. I want to pursue this until it is right.
***************************
************Regards,
***************************
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