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          Business Profile

          Western Clothing

          Justin Brands Inc

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Western Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/02/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I sent a pair of Chippewa logger style boots back to the company. These boots were not even broke in yet and in like new condition. The vibram sole of one of the boots literally fell off while i was walking in them. After taking them off i saw that the other sole was soon to do the same. I boxed them up on November 27th. 2023 and sent them back to the company along with a letter asking that they be replaced. It is now December 29th 2023 and i haven't received anything nor have i gotten any response from the company. I have attached the correspondence to them and the a copy of the shipping receipt with tracking that shows my boots were delivered.

          • Initial Complaint

            08/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order with Justice on 7/11/2023 during an exclusive back to school sale. I recieved an email the same day stating my order had been recieved and the shipping was not going to be typical 3-6 days or something but would be delayed to 3 weeks. We are now on week 4 or so an entire month. Not shipped, not processed, and no excuse regarding. I mean are these people working over time and on the weekends to catch up? I feel like shopping a back to school sale for kids clothes and recieving this delay and no customer service is against what the ad suggests. SEND YOUR GIRL BACK TO SCHOOL IN STYLE.

          • Initial Complaint

            05/03/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I ordered a pair of 9D size Ropers style boots on January 3, 2023 through local retailer **********************. They stated after checking on my order that it would be some time before receiving my boots because they were changing warehouses and invited me to call Justin Boots as well. I did just that and of all the years buying Justin products, double digit hats, boots, belts, etc since the 90s. I never had a problem or had a negative experience until I spoke with the disgruntled employee I got over the phone when I called. That woman was downright rude. I understand the changeover, but I also need those boots as my others are pretty worn ( leather sole ropers). I do a lot ranch work and have since changed to more modern boots that withstand the beating, but I like the ropers for things such as riding ( modern boots just dont work the same). In more than 30 years of untarnished positive experiences and loyalty to this company this is extremely disappointing. Justin is one of the last places I would have dreamed of to do this. After several interactions, emails and phone calls to Justin they stated they would no longer speak to me and only the third party retailer. They have been trying to help me by calling Justin as I call them. They stated to the third party that the backorder (even though they assured me they have the stock item in question) until April. It is now May and no further explanation except telling ** they are backordered until April, this makes no sense. Again I ordered on January 3, 2023 and it is now May 3, 2023. Also, note I have already paid for the item(s).

          • Initial Complaint

            01/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased these boots in mid January 2022 at *** in ***********, **, and have only worn them 20 or 30 times noticed the right heel coming loose from the boot. As you can see from the attached pictures, they have very light wear. At direction of Justin Boots and per their warranty of 1 year I shipped the boots to Justin per their directions December /22. Boots were received on 12/9/22 per my tracking number by ******. I have corresponded several times to get updates and the last time they responded was 12/26/22 and they had not inspected boots yet. I have emailed 3 times since then (about once a week) with no response. I paid $270.00 for a pair of boots they are holding hostage!!!

          • Initial Complaint

            01/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have been trying to reach Justin Brands, *** customer service for a month regarding a warranty issue on my boots but no one has responded.

          • Initial Complaint

            09/13/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a pair of boots from there retailer 2/2022. It is now august and the top of boots completely ripped away from the shoe. I am going on 2 weeks of trying to contact them via email and phone as stated per the website for a replacement or return. I went back to the business I bought them from and they stated this I what I needed to do. Even added photos with email. Phone just rings then someone just hangs up once you get through. Per the website the have a workmanship warranty on the boots 1 year from purchase date. I didnt even make it a year. I want something done. These are not cheap boots and I did at once highly recommend this brand but after the poor customer service I may have to change my mind.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 55

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          610 W Daggett Ave

          Fort Worth, TX 76104-1103

          Visit Website
          (817) 332-4385

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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