Apartment Rental Services
Complex Property Solutions, LLCInformation and Alerts
Alert Details
This business has 3 alerts.
Accreditation Revocation
On 05/29/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
6. Address disputes forwarded by BBB quickly and in good faith.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Pattern of Complaints
Beginning in 2021 to date, Complex Property Solutions, LLC is continuing to receive complaints and customer reviews that follow the patterns below:
- Concerning customer service that include poor communications to the consumer i.e.: not returning phone calls or emails, regarding follow up or providing updates.
- Consumers alleging while they are paying their rent through Complex Property Solutions, LLC on time, the company is not paying the apartment complex causing some consumers to receive eviction notices.
- Consumers are also alleging fraudulent activity such as incorrect information being presented to apartment complex that isn’t the consumer’s information, i.e.: social security numbers, etc.
Alert
BBB has received word from consumers that this company may have gone out of business as their website has shut down and the phones are no longer working.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Additional Info
Complex Property Solutions filed Ch. 11 bankruptcy
in April 2024, but the case was later dismissed as the it states “debtor failed to
comply with the Deficiency Order issued in this case, and the Clerk having
informed the Court that the debtor has failed to satisfy the deficiencies as
set out in the docket entry for this order,
IT IS ORDERED that this case is dismissed. IT IS FURTHER ORDERED that the debtor is barred from filing a new bankruptcy case until the filing fee for this case is paid in full.”
Service Area
- TX
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