We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Ear Nose and Throat Doctor

          ENT and Allergy Centers of Texas - Frisco

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/06/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            On June 22, 2023, I made a copay of $491.06 to ******************************* and his office for my daughter's surgery to be done on June 27, 2023 per insurance agreement and deductible not met. After the surgery, my insurance was billed and our EOB stated my responsibility was only $102.31. My insurance, United Healthcare, already made a payment to ******************** on July 13, 2023. I called his office numerous times asking for a credit and I submitted proof of my EOB stating UHC already paid his office and my account should have a credit. The billing department kept saying they will escalate my case and allow them 30 days to process the claim. I asked for the case number and the representative name. Every other month, when I called back to follow up on the case since it's past 30 days I still haven't received my refund, the case was escalated again and the representative said there's a glitch in the system so my claims couldn't be processed. Months after months, still no refund was made to me. On April 12, 2024, I called the billing department again and spoke with ****, he said he will escalate the case again, but he noticed my visit on December 12, 2023 was denied by insurance so I need to pay for that visit before the billing company is willing to reimburse my credit from the June 2023 surgery. I asked for the self-paid price for the December 2023 visit since insurance denied the claim due to no referrals from my PCP. **** said he will talk to his manager and get back to me. Fast forward to May 5, 2024, I still haven't heard back about the self paid price for my December visit nor did I ever get a refund for my June 2023 surgery credit. I've been calling **** back every week, but I'm getting his voicemail and when he called back, he said he will "escalate" and prioritize my case. Nevertheless, it's been 10 months and I'm still not getting anymore with the billing company for a refund for my June 2023 visit.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          11700 Teel Pkwy, Suite 201

          Frisco, TX 75033

          Visit Website
          (972) 984-1050

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.