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Crest Automotive GroupThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Crest Cadillac advertised a 2018 ATS Premium Performance coupe as having no accidents I went after confirming the price, but of course there were residual ad-ons etc I purchased the car. Got it home and broken safety glass was falling into the trunk from the interior body panels. My mechanice/ *************** confirmed the car had been in some kind of wreck.I took the car back and they offered to buy it back as a ruse, but then offered to fix the car properly, paint correct and replace body panels as needed etc. They did also reimburse me ****** which I had paid to cosmetically detail the car. But they returned the car to me with glass still falling out of the trunk and left the passenger rocker panel still pushed in. It was not fixed or replaced.They misrepresented this car. They had been selling it back and forth amongst their different dealer lots for months. i did a VIN search to confirm this. They knew of the accident history but since it had never been reported they felt they could pass it on as accident free. It was not. The resolution I seek is what they promised. Fix the rocker and rear fender properly and remove the glass which is a safety hazard from the interior. But at this point I no longer trust them so Im seeking financial compensation to fix the issues myself through another repair service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.