Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jeep wrangler from this dealership october 2024. Soon after I decided i no longer wanted the warrenties i purchased. The finance department assured me it would be no issue to cancel them if I changed my mind. Soon after I decided I no longer wanted the warranties. I have been fighting to cancel the gap insurance warranty as well as the 4 in 1 protection warranty for months now. I made a call to the dealership numerous times. They stated they would look into it and nothing heard back. I got an email saying they sent a check to my bank but the bank said they never received it. Now I am stuck without the warrenties and I still have $2500+ on my auto loan costing me interest every month. This is just unacceptable. No answers to calls. No checking back with me to give me an update. Please help me get my money back that I deserve.

  Business Response

  Date: 03/07/2025

  This check was previously sent to the lienholder and cashed on March 3rd. Please let us know if there are any other outstanding issues. 

   

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has unfortunately been the worst car buying experience that we have ever had. Let's start with the fact that doing business with them has caused harm to our financial health. We traded in my husbands truck on January 19, 2025. As of today, February 10, 2025 the payoff for the truck has not been sent to our lienholder which has caused us to be 30 days "late" on the payment, which in turn caused a late payment to be reported on his credit report dropping his score by 72 points! This is unacceptable and will be disputed with all 3 major credit bureaus. I warned my husband about the potential of this when they messed up our paperwork 3 times. This has been a nightmare. We won't ever do business with these people again and we cannot recommend them. Supporting this local business has caused tremendous harm to us. They need to contact ************** to have this negative transaction removed from my husbands credit report immediately. We did everything that we were supposed to do. The buyer for the vehicle that they sold us is *. *****.

  Business Response

  Date: 02/12/2025

  We are in direct communication with Mrs ***** regarding her concerns and are working to address them with her lender. We will provide further information as it becomes available and hope to have this resolved in a timely manner. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint, as my experience with them has been extremely disappointing and concerning. Below, I detail the issues I have encountered:1. Delivery of the Vehicle in Unacceptable Condition When I purchased my truck from this dealership, it was delivered completely dirty both inside and out. The sales representative, *******, tried to resolve the issue by sending the vehicle back for cleaning.First attempt: After 1.5 hours, the truck was returned in the same unacceptable condition, which was a complete waste of time.Second attempt: After another hour, the vehicle came back still dirty and the truck bed in poor condition.Even though I sent photos documenting the issues, the situation was never fully resolved. 2. Unjustified Delay in Delivering My Trade-In Check Another major issue was the delayed delivery of my $6,000 USD trade-in check for my GMC Sierra.The purchase transaction took place on December 19, 2023, and I was promised that I would receive my check immediately after delivering the vehicle title, which I did the next day.However, I did not receive the check until January 6, 2024, more than two weeks later.There was no justification for this delay, demonstrating a serious lack of professionalism and commitment.3. Harassment and Threats Over a "Pending Balance"Recently, I was contacted by ***** ******, who claimed that I supposedly had a pending balance and threatened to cancel my leasing contract if I did not make an additional down payment.This is completely unjustified, as the down payment was covered by the trade-in of my GMC Sierra.I am deeply concerned that these threats could lead to legal or administrative issues with my contract.Additionally, he offered me only $80 USD as compensation for the inconvenience, which I find unacceptable.I formally request that the dealership take immediate action to:Clarify and remove any unfounded claim regarding a supposed pending balance on my leasing contract.

  Business Response

  Date: 01/21/2025

  The customer fulfilled their obligation to make their down payment that the Finance Manager failed to collect at the time of signing. The contract has been funded, the registration is being processed and the customer has received and cashed their equity check per the agreement. The customer refused to accept phone calls for several weeks as we attempted to resolve this issue, which exacerbated the problem. There are no remaining or outstanding obligations at this time. Our offer to reimburse the cost of a full tank of fuel and delivery cleaning stands, upon receiving a receipt for each. The customer can also bring them back to the dealership to address these items to avoid reimbursement. 

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for 8/10 at 7pm to appraise my car through the *** Instant Cash offer program, whereby participating dealerships are contracted to offer the price for a car that *** determines online. The appraisal is meant to be a formality so long as the car is in the condition it was reported online. I made the appointment with an employee, ** *********, who was aware of the *** price ($39,777) and assured me that Frisco CDJR would try to do even better than that price if possible. My appointment was confirmed by ***** at 5pm on 8/10. Upon arrival, I was met by ******* and not *****, but was assured that he was an appraiser who was ready to help me. He came back after a few minutes doing the appraisal, and without acknowledging any prior contact I may have had with his dealership, and offered $37,000 for my car, and proceeded to try and explain away the price. When I told him about my previous exchanges with ** *********, and the *** instant purchase program that brought me in, he shrugged me off, saying this was the best he could do. In general, I understand that seeing eye to eye on the value of a car can be subjective, but this was clearly an intentionally deceptive practice, because even once he knew what the contracted *** value number was, he did not offer to check on the details of that program at all. Further, when he tried to compare my vehicle to another car that was valued at $38000, he picked one that had less features, ***** more miles, and a number of specific add-ons missing that would have increased the value of his offer. As I left, I told his team at the front desk that he completely wasted my time by not honoring or acknowledging the way I was led to believe the encounter would transpire. At that point, he aggressively lunged himself forward towards me while showing his disgust. Another employee had to put up his hands and tell him to back off. This same employee also completely ignored me, and simply said "you should leave".

  Business Response

  Date: 08/13/2024

  We're sorry to hear you were not satisfied with your experience or the offer we presented. Unfortunately, the mileage and condition which you reported to KBB was not consistent with the mileage or condition of the vehicle when it arrived at our dealership. We are not obligated to honor the quote provided by *** if there are material differences in the condition of the vehicle. Your behavior is not warranted and you were asked to leave as a result. 

  Customer Answer

  Date: 08/14/2024

  I am rejecting this response because:   The response was completely false. The mileage of my vehicle is exactly as it was reported on ***. YOUR EMPLOYEE FALSELY TRIED TO COMPARE MY VEHICLE WITH ***** MILES ON IT TO ANOTHER VEHICLE WITH ***** MILES ON IT, AND FURTHERMORE, TO A VEHICLE WITH THOUSANDS OF DOLLARS LESS EQUIPMENT IN ADD-ON PACKAGES. Also, it is completely false that the small damage to the front passenger side fender flare wasn't reported, BECAUSE IT WAS. IT's on the report attached. 

  What's disturbing about your response to this report is that you've completely disregarded the behavior of your staff and the deceptive nature of your business. In no way, shape, or form, did anyone on your staff consult with the other employees who set up the appointment. When I asked your employee directly why he was comparing my vehicle to one with over ****** more miles than mine, and without the wheels package, roof rack package, and additional upgraded stereo system that mine had, he simply scoffed and ignored the question. And when I voiced my frustration and anger at being led on a deceived, THE MOST DISTURBING PART OF ALL OF THIS IS THAT HE LUNGED AND NEEDED TO BE TOLD TO BACK OFF, as if this type of aggression towards a customer is somehow acceptable or accepted in this office. I care more about the fact that you have in your employ a person who saw fit to completely disrespect a customer's time and effort and then think that he had any right to respond to my frustration at being lied to with any anger of his own. It should tell you more that he didn't have any response for my logical questions about the vehicle and could only muster anger instead. 

  Also, for the record, I REMINDED ******* immediately upon meeting him that the car had damage that was reported on the *** report. Stop lying for your employee and do the right thing and just be responsible for the c*** he tried to pull and got caught doing. 

  Business Response

  Date: 08/21/2024

  Unfortunately, it is the disgruntled customer's word against the entire sales management staff. Disputing the circumstances around the interaction will not change the offer that was made on this vehicle based on mileage and condition. We are not obligated to purchase a vehicle based on an inaccurate representation of these variables. 

  Customer Answer

  Date: 08/27/2024

  I am rejecting this response because:   The business has completely ignored their response to the matter. I dont want them to purchase my vehicle. I dont care that they dont want to purchase my vehicle for the price stated before. I dont care that they lied about their process of assessing my vehicle. I care that there is an employee in this office that made an aggressive move towards me IN THEIR OFFICE and the rest of their staff acknowledged this action as normal and acceptable. I also care that when this action occurred, the rest of the staff present dismissed my concern and simply told me to leave instead of taking their disgruntled employee out of the situation and finding a resolution. NOT once in any of these complaints have I asked for my car to be purchased; the continued ignorance of the real issue here is going to force me to remedy my concerns through other means if necessary. I am still waiting for a call back from the general manager of the store, which I was told more than 2 weeks ago was coming. 

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on June 6, 2024 from Martavious at Frisco Chrysler Dodge Jeep Ram. This is the most wretched dealership I have ever experienced in my 52 years of LIFE! Not only was my sales representative unprofessional, the dealership alone is a complete chaos! First I had to deal with an unprofessional sales representative that told me he didn't make anything off my sale and requested a cash app from me for his troubles. Also, once the deal was done he no longer wanted to talk to me. Second, I signed papers on June 6, 2024 and I have been calling for a month now looking for my title. All I got was transfers after transfers until I looked up the staff and found the name of the sales Manager *****************************. I called and asked for him personally-this was on 06/21/2024. As you can see I had been given transfers and run arounds for 20 plus days until I was able to get him. He researched and told me the paperwork had to be redone and it wasn't funded yet. After all of the transfers and no answers I asked to bring the truck back due to the incompetence of this dealership. He said they would have to buy it back. He began to get frustrated and he started to brush me off like everyone else. Next week, I then called the sales representative and cursed him out about how this deal had gone and he walked to finance to get answers. ******************************* said it was funded. I asked where is my title and no one could tell me where it was. My nearest DMV. Which one? It has been 30 days and still no answers, no title, and no check for sales tax which was included in my loan but **** wants a payment in ****************************************************************** time. I don't want this vehicle due to all of the stress it has caused, migraines, frustration and more money spent than anticipated due to their incompetence. I would like for them to purchase this vehicle back-as they charged me, no more and no less-like ******* said they would have to do.

  Business Response

  Date: 07/15/2024

  The tracking information for the check we sent shows that it arrived on Friday afternoon (#1Z1407761397471116) Please confirm receipt. We apologize for the frustration caused. 

  Customer Answer

  Date: 07/16/2024

  I am rejecting this response because:   I accept that paperwork was received but they sent the paperwork and it was incorrectly addressed.  The *** stated they had been trying to call the Dealership for days but could NOT get anyone.  I totally understand.  It took me almost 22 days before I could get a live person.  I am also upset that they sent my paperwork with all of my personal information to the ****  They should have only sent title work, application and check. They sent contracts, and whatever else I signed to this **** This is a violation of privacy and not to mention someone may use my information.  ***'s should not have access to EIN's or SSN's.  Another tragedy.  I do thank ************************* for his efforts to get this resolved but after him getting to the right people, they still dropped the ball.  I had to call and be on the phone an hour today before I could get someone to tell the *** the paperwork was supposed to be there.  They weren't going to allow me to get tags.  *******, I think was her name would not answer her extension 266,  When ***** called from his cellular she answered.  What business looks at a caller ID then decide to answer or not by the phone number?  We tried to call her and she asked if the name on her caller ID if the name on her id was us calling.  This dealership needs to be shut down.  Even the *** has stated the unprofessionalism of this dealership.  

  Business Response

  Date: 07/17/2024

  We're sorry to hear all the ways in which we failed you during this transaction. Thank you for sharing your experience in detail. At this time, the money has been sent to the *** for processing. If there is something else we can assist with, please feel free to email us directly. Thank you, 

  Customer Answer

  Date: 07/17/2024

  I am rejecting this response because:   This Dealership as a whole is unacceptable.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a certified preowned vehicle on June 16th 2024. 500 miles on the odometer.I was told the hail damage would be fixed . The tire pressure sensor light was on during the test drive and I was told this would dissapear after 30 miles and that the spare key was with the previous owner - whom the salesman, *******************, claims to know and he would be bringing it back soon.After some back and forth about the car payment - the original buyers fee had a 250 keyfob replacement fee- and agreeing to have them remove unnecessary fees , I purchased the key with they guarantee from the salesman that 1. If the tire sensor light did not go away to call them and the dealership would take care of it 2. The spare keyfob should be here the week of the 17th of June 2024 3. The hail damage would be fixed I returned to the dealership an hour away from my house to fix the 3 issues on June 19th 2024. I am beyond grateful the hail damage was fixed but the other two items remain unresolved. I had to find out I didnt have tire sensors in any tires from another cdjr dealer in waxahachie - 5 minutes away- and pay them a ******************************************************************* for warranty since they were not on my vehicle. Every time I try to get in touch with management at Frisco I get the run around or a lengthy excuse on why the part is not there yet. Its July 8th and my ***** payment is coming up yet I have a light on my dash and no spare key on a new car.

  Customer Answer

  Date: 07/12/2024

  This complaint is in the process of being resolved. I got in touch with the director of sales and one of the lead mechanics and they are resolving the issue in accordance to what the salesman told me, even though he is no longer with the company.

  I appreciate their help and will update this complaint as a resolution is made. As of July 11th they have been nothing but helpful even after addressing the above complaint with me in person. I did fail to mention the company wide system outage that contributed to the delays to the above complaint which they had no control of.

  Business Response

  Date: 07/15/2024

  Thank you for allowing us to address your remaining concerns. At this point, the tire pressure sensors have been repaired and we have reached out to our Key vendor to coordinate a replacement. Please expect a call from our General Sales Manager to schedule. Thank you for your patience. 

   

  Customer Answer

  Date: 07/15/2024

  Update as of July 15th . I received my car on July 12th 2024 and everything with the sensors has been corrected. 

  The sales manager has reached out and coordinated a day for me to come get / program the spare key. I appreciate him escalating my complaint.

  Customer Answer

  Date: 07/17/2024

  I have reviewed the business response and accept this resolution. I sent the director of sales available times for me to meet with the locksmith

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Ram 2500 Truck from Frisco Chrysler. I brought this truck back to Frisco Chrysler on 6 separate occasions to resolve check engine lights associated with emissions system manufacturer defects. I am seeking resolution for extremely excessive fuel and mileage consumption by the dealership associated with the repairs. My truck currently has ***** miles on it. The dealership has driven more than 10% of those miles and consumed approximately 60 gallons of diesel and 2 gallons of DEF without replacement. I have pictures of the odometer and fuel gauge before and after dropping the vehicle off to document my case if desired. In the "amount paid" i included the price of fuel @ $4/gallon

  Business Response

  Date: 06/29/2024

  We understand your frustration and are sorry to hear you are not satisfied with your service. While the mileage and fuel was necessary to diagnose and repair your vehicle properly, we have submitted a check request for $248 for fuel reimbursement. Thank you for your continued business. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchase a new 2024 ram 3500 they were so helpful while Purchasing the truck making Promises for free oil changes. But Once I came to have oil change paperwork.And all things were wrong. They hadn't even processed the paperwork. Truck was showing it was never sold. And when I contacted dealership, they gave me the run around..

  Business Response

  Date: 06/29/2024

  We are required to report new vehicle sales to the manufacturer inside of the month it was sold. Since you purchased the vehicle on June 3rd, we did not expect you to need an oil change less than 3 weeks later, but reported the sale immediately upon your arrival for service. Unfortunately, your salesperson misunderstood the rules of the program for the ******** maintenance package. The complementary oil changes only come with ******** trim and higher, but you purchased a Tradesman level truck. We did however take care of your oil change in full and offer one additional future oil change on us for the confusion. If this is not satisfactory, please let us know. 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2024, I traded in 2 vehicles and purchased a new one. I was charged $23,****** as the pay off amount for the 2020 Jeep Grand Cherokee which is shown on the usb port I received with the new lease documents. The pay off price from **. Bank for the vehicle was $17, ******. The pay off amount of $23,****** which the dealership showed me on the check they supposedly sent to **. Bank was not the payoff amount paid to **. bank. I was provided documentation from U.S. Bank that details the check number, date of the check and a payoff amount of the check which was for $17,****** The car dealer ship showed me a check and insisted they paid $23, ****** to US. Bank. I provided the dealership person documentation from **. Bank which showed the amount of the check the dealership sent along with the check number they sent.. I requested a copy of the cleared check from the car dealership that they paid US. Bank and was told by the car dealership that they had to reach out to accounting which was at another location for the information. I have the payment document which details the check information made to **. Bank including the check number, payment amount and other information. I also have the usb port with the paper work from the car dealership which displays the payoff amount as $23,****** which in return has made me responsible for the difference of the vehicle trade price and pay off price. I have not received any type of refund a month later and the car dealership trade in amount has me paying back the funds which I was incorrectly billed for in my auto loan.

  Business Response

  Date: 06/13/2024

  We spoke with the customer in person this morning and are working together to resolve the issue with our accounting office and the lender. 

  Customer Answer

  Date: 06/21/2024

  I am rejecting this response because: I did not speak with anyone on 06/21/24. I have reached out for corporate number for an immediate resolution and have been transferred 3 times to the incorrect office to only be disconnected. It will be two months since I purchased the vehicle and have not received an explanation as to why two payments were sent out in the first place or why there was a disconnect between employees and why I was misinformed with information. I would like to resolve this issue immediately and receive a refund  the over charged amount as soon as possible. 

  Business Response

  Date: 06/29/2024

  Due to a national system outage we have been unable to process your request since the 19th. We regained access today and will work to resolve this promptly on Monday 7/1. Thank you for your continued patience in this matter. Please accept our sincerest apologies for the delay, this has been out of our control. 

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached document.This business has not tried to resolve this issue.

  Business Response

  Date: 06/10/2024

  We've reviewed our records and your email but are not clear on what you are requesting. We have payment on your behalf from Sunbit in the amount of $2135.03 on 4/18, and the remaining $1893.55 on 4/23 from your extended service contract provider. There was a $300 deductible not collected that we waived in the form of a discount to your repairs. We do not have any record of collecting money from you directly in any amount. If we are missing something, please provide a receipt for the transaction so we can investigate further.

  Thank you, 

  Customer Answer

  Date: 06/11/2024

  I am rejecting this response because: I'm not sure where the confusion is coming from. I'm asking for a breakdown of the charges. Also, I have attached  a screen shot from my bank I was told that I was only approved for $500 and I had to pay $1,760.03 on the spot or I could not take my car home. 

  Business Response

  Date: 06/13/2024

  Upon doing further research, we confirmed that you paid through the Sunbit portal, which then paid us in full the amount you financed and the amount collected from you at the time of pick up. While we do offer Sunbit to finance repairs, we do not guarantee the amount each customer will qualify for. The call transcript attached details a conversation you had with your service advisor stating that you would need to be approved by Sunbit to finance the full balance, and even offered a discount coupon to offset the remaining cost of repairs. Since you did not complete the application until you arrived to pick up your vehicle, the remaining cost of work completed was collected directly from you. We apologize for the confusion, but we are unable to reimburse you for work performed. 

  Customer Answer

  Date: 06/15/2024

  I am rejecting this response because: The attached transcripts does not have any header information to prove the authenticity. Wheres the date and time stamp? It just a word document. Please provide the audio tape. Also this isn't the only conversation I had with ***************************, we talked on the phone, in person and text. It's misleading to provide this questionable transcript and imply that no other conversations were had. 

  Also, lets make this very clear I did not apply for a sunbit loan. I sent several message advising *************************** that the link was not working. (See attachments) So how would I apply for the loan? When I arrived I was advised that the loan was only approved for $500. I never got a chance to fill out own loan. Which is one of many things that was upsetting. 

  Also, I have asked for a breakdown of the charges several times. The fact that they refuse to provide a breakdown makes me think that they have charged me for things the insurance company paid for. I'm tried of this company acting like the don't know what a ledger or breakdown of charges is. I'm sure the billing department knows what I am talking about. 

  Bottom line I would never ask for a refund for services provided.  I am simply asking for a breakdown of what the insurance company paid for and what I was charged for. Thats not asking for much. 

  If I get that information and everything adds up then we can all move on because they have no respect for the customer. They didn't even apologize for the rude behavior after collecting all that money. I will never work with them again.