Business ProfileforA-US Air Conditioning of Texas

This company was sent out by American Home Shield ********************* to look at the duct work for my AC for no airflow to my living room on June 18, 2024. The technician that came out, *******************, told me that he didn't think that AHS would cover the repair because," The air duct that is collapsed is OLD. The other ducts looked to be about ***** years old but the one that is damaged looks to be original to the house." Please note that my house is 46 years old! He took a photo and text it to his supervisor. I was told that his supervisors name is *********************. His supervisor called and ***** had him on speaker phone and his supervisor said, "Yeah, I don't think that AHS is going to cover it because the air duct is old and that's not normal wear and tear." I ask you, wouldn't something being 46 years old and collapsing because it is so old that it could no longer handle the pressure flow coming from the duct be considered "Natural Wear and Tear?" *******************, the technician, his boss AND this company did was give a false diagnosis, completely different to what ******************* told me, to the warranty company (American HomeShield) in order to make me, the home owner pay as well as the warranty company! They ABSOLUTELY LIED on the report that they sent to AHS! The technician, *******************, also refused to give me any kind of paper work with his findings because he knew by doing so that he would have to write down what he told me his findings were and that would be written proof that the findings he sent to AHS were FALSE and a COMPLETELY DIFFERENT DIAGNOSIS than what he gave me. Furthermore, *******************, gave me the name and phone number to a personal friend of his that could come out and replace the air duct for a cheaper price than the very company that he works for. He also instructed me not to tell, as he could get fired for doing so. CLEARLY, A-US Air Conditioning Company of Texas is unethical and dishonest in order to put more money in their pockets! DISGUSTING!