Complaints

• Initial Complaint

  12/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My name is Karen J****** and I've been in communication with ***** in regard to renewing my lease and there is a bit of confusing pertaining to the notice I received 12/6/2022. I received an advance notice of lease termination at end of lease term or renewal period for ***** regulated affordable housing. In the letter it states, it is the end of the agreed terms of your lease with you and we are choosing not to renew it. There is no "Good Cause" indicated or attached to this notice and one has never been issued to me. I haven't received any statements certified mail indicating any violations to thus leasing agreement on file. May 3, 2022, a cyber-attack email from the Community Manager; Priscilla E******** addressed me with allegedly accused statements, inaccurate allegations and stating that she would report me to ***** with her allegations and now I'm receiving this notice stating that my lease will not be renewed. Since the day this has happened, I have suffered from mental anguish, and I'm questioning why I have been harassed and bullied by the community manager. The correspondence from her is defamation of character. Priscilla E******** actions are in clear violation of my consumer rights: 15 USC 1692(D) A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. (2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. 15 USC 1692(J) (a) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. (b) Any person who violates this section shall be liable to the same extent and in the same manner as a debt collector is liable under section 1692k of this title for failure to comply with a provision of this subchapter. 15 USC 1692(K) (a)Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of- (1) any actual damage sustained by such person as a result of such failure; (3) in the case of any successful action to enforce the foregoing liability, the costs of the action, together with a reasonable attorney's fee as determined by the court. On a finding by the court that an action under this section was brought in bad faith and for the purpose of harassment, the court may award to the defendant attorney's fees reasonable in relation to the work expended and costs. (b)Factors considered by court In determining the amount of liability in any action under subsection (a), the court shall consider, among other relevant factors- (1) in any individual action under subsection (a)(2)(A), the frequency and persistence of noncompliance by the debt collector, the nature of such noncompliance, and the extent to which such noncompliance was intentional; or (2) in any class action under subsection (a)(2)(B), the frequency and persistence of noncompliance by the debt collector, the nature of such noncompliance, the resources of the debt collector, the number of persons adversely affected, and the extent to which the debt collector's noncompliance was intentional. (c)Intent A debt collector may not be held liable in any action brought under this subchapter if the debt collector shows by a preponderance of evidence that the violation was not intentional and resulted from a bona fide error notwithstanding the maintenance of procedures reasonably adapted to avoid any such error. (d)Jurisdiction An action to enforce any liability created by this subchapter may be brought in any appropriate United States district court without regard to the amount in controversy, or in any other court of competent jurisdiction, within one year from the date on which the violation occurs.

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