Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a vehicle from here and the car only lasted almost a week and it was supposed to have a warranty and they told me that I went over my miles. *** did I go over miles within a week they are charging me thousands of dollars to fix a car that was supposed to be covered and they recently ended my contract

  Business Response

  Date: 04/25/2024

  ************************* purchased her vehicle on 02/28/2024 with ******* miles. ****** see attached Federal Odometer statement signed by ******. On March 8th,****** called Legend and stated her car was smoking and would not crank. A truck was dispatched to tow the vehicle to Legends Service facility. Legends service department, after diagnostics and finding a coolant jug on the floor board,determined the vehicle was driven while overheated causing the motor to fail. 

  Legend Motorcars vehicles are sold with a 3-month or 3,000-mile Limited Drive Warranty. Attached is a copy of the warranty signed by ******.Page two, paragraph four, initialed by ******, states that overheating and/or negligence will void the warranty.  No contact was made by ****** stating her vehicle was overheating and in need of service. Adding coolant to the vehicle and continuing to drive is considered negligent.      

  ****** drove ***** miles within the nine days she owned the vehicle. The warranty had expired by miles by the time she drove the car hot causing catastrophic damage to the motor. Attached is a signed copy of the Purchase Order, Odometer Statement and 3-month / 3,0000-Mile warranty along with a current picture of the odometer.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle in early September and was told repeatedly there were no mechanical issues with vehicle. On day 3, my check engine light came on. I called and was told my gas cap wasnt on tight enough and to disregard.Every single light is now illuminated on my dashboard which is indicative of several major malfunctions.I left a message for service and contacted the manager.I was told I needed to pay a $100 diagnostic fee, $225 for a tow to their dealership, plus my share of the warranty expenses if covered.I notified the manager that this is not a question of warranty coverage rather deceptive practices since I was lied to and told there was nothing wrong with the vehicle and told to disregard the initial issue that took place three days after purchase.This is disheartening as this is my second vehicle purchased from this company. I didnt have any issues with the first one. This is deceptive, dishonest, and disgusting practices.

  Business Response

  Date: 12/18/2023

  ******** purchased on September 2, 2023. Attached, dated November 11,2023 is the only correspondence with ******** related to this complaint.******** was asked to bring her vehicle to Legend Motorcars and drop her car so Legends service department can look at her vehicle. If the vehicle cannot be dropped by ********, Legend can arrange transportation in the amount of $225.00.

  If she cannot drop her vehicle for service Legend cannot help her with her service issue. I believe *******************************, Investigator with the Texas ********** of *********************************** has let ****************** know the same.   

   

  Customer Answer

  Date: 12/18/2023

  I am rejecting this response because:  It is not sufficient, lacks accountability, lacks the phone call exchange 3 days after purchase between myself and their rep who advised me to disregard the initial onset, and does not provide a resolution. 

  Business Response

  Date: 12/20/2023

  Dropping the vehicle for service is the only resolution. 

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because:   the response is vague and does not confirm resolution aligns with my request. I am willing to drop the vehicle for service upon confirmation that ALL repairs will be absorbed by the dealership. Alternatively, I am willing to be placed in a different vehicle that is absent of ANY defects or mechanical issues at NO additional cost. 

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 ****** Rogue from Legend Motorcars in Sept. of 2022. When they got finish with taxes, that ride was almost $20,000. I gave $1,400 down payment with $321.92 every 2 weeks. I was never late on a payment. Within 1 week of having the vehicle, my starter went out. Three weeks later, my radiator burst. Three weeks after that, my cb axle and tire end rod broke. On July 1, 2023, I called and asked will they send someone to pick up my car for repairs because my transmission went out. On July 5th, their repo guy came on my job to pick up my truck. I didn't get a call or nothing saying they were on the way. The security guard at my job wouldn't let him take it without talking to me first. When I approached the guy, that's when he told me he was picking up my vehicle for repairs. Until this day, I have not heard from or spoken to no one about my ride. As I was about to go to another car lot to purchased another vehicle I looked at my credit report and they have put the vehicle on there as voluntarily repossessed/ voluntarily returned and has closed the account just 1 month after picking it up for repairs. I DID NOT give them my truck back. I only gave it to them for repairs to my transmission. I've been spending nothing but money on this ride for them to s**** me over like this and now I'm without a ride. I've called today (Sept. 22, 2023)to speak to someone and still NO COMMUNICATION. I NEED A CAR OR MY MONEY BACK for selling me a vehicle that they knew wasn't no good. They even stop sending receipts to me for payment. I will send the last one they sent me.

  Business Response

  Date: 10/28/2023

  ******************** purchased her vehicle on 11/03/2023. ******************* did email Legend on 06/29/2023 in reference to mechanical issues with her vehicle. Email is attached. On 06/30/2023 a representative from Legend contacted ******************** regarding the issue. She stated that her vehicle was not shifting and the transmission was going out. ******************** state the vehicle was located at *************************************************************. Legend dispatched a truck for transportation to have the vehicle serviced. Work order attached. When a tow truck arrived at the location, the vehicle was not there. Calls were made to ******************** with no response.

  Also, on 06/29/2023 ******************** spoke to another represented with Legend and stated she would not make a payment on her account if the vehicle is not working. Account notes are attached. ******************** held true to her word and did not make a payment on her account when the payment was due. Her vehicle was repossessed for non-payment.  

   

  Customer Answer

  Date: 10/28/2023

  Legend Motorcars is telling a lie. On 6/29/2023 I was at ******************************************************* because they said they was coming to pick the vehicle up that day. I never heard back from them and I still had a job to go to. On July 5, thats when they came to my job to get the vehicle without me knowing but the security guard wouldnt let the guy take it. No one ever called me to let me know they was coming to get the vehicle. When I made it outside my job the guy told me he was sent to get the vehicle for repairs. I tried to contact them for 2 weeks trying to see what was wrong with the vehicle, how long will it take to fix it and how much I owe but ***** NEVER answer the phone nor returned my call. Thats when I just so happen to check my credit report and they put the vehicle on my credit as RETURNED VOLUNTARILY and closed out the account in the same month which was August. How is the possible. They just picked the truck up in July. Did they even fix the vehicle.

  Customer Answer

  Date: 11/02/2023

  I am rejecting this response because:   

  Legend Motorcars is telling a lie. On 6/29/2023 I was at ******************************************************* because they said they was coming to pick the vehicle up that day. I never heard back from them and I still had a job to go to. On July 5, thats when they came to my job to get the vehicle without me knowing but the security guard wouldnt let the guy take it. No one ever called me to let me know they was coming to get the vehicle. When I made it outside my job the guy told me he was sent to get the vehicle for repairs. I tried to contact them for 2 weeks trying to see what was wrong with the vehicle, how long will it take to fix it and how much I owe but ***** NEVER answer the phone nor returned my call. Thats when I just so happen to check my credit report and they put the vehicle on my credit as RETURNED VOLUNTARILY and closed out the account in the same month which was August. How is the possible. They just picked the truck up in July. Did they even fix the vehicle.

  Business Response

  Date: 12/13/2023

  The vehicle was repossessed for non-payment. Repossession letters were sent and there was no response from ******************** until this dispute was received. All proper procedures and protocols were followed. This is a repossession for non-payment.  

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a lemon car Oct 2021 and the dealership disregarded my cry for help. Since the first moment I purchased the car I was having issues. I paid for all repairs and missed or was late for work. I expressed my concerns about the safety of the vehicle and was constantly ignored. I was headed to work, 30 plus miles away from home when the engine blew. It was terrifying and I could have lost my life. They took possession of the car and didnt offer any service or another vehicle

  Business Response

  Date: 09/05/2023

  ****************** purchased his vehicle on 10/26/2023. There was an issue with a transmission cooler line that needed replaced on 11/18/2023. Legend Motorcars replaced the coolant line under Goodwill on or around this date and ***************** was only responsible for $25.00 of this repair.
  On or about February 5 2022, ****************** called stating he needed his vehicle towed for serviced. The vehicle was transported to Legends service facility and found that the vehicle was driven while needing a radiator which caused his vehicle to overheat, warping the motors head.  

  
  ****************** refused repairs.
  
  Should you have questions or concerns feel free to contact me at the numbers below
  
  *********************
  Legend Motorcars
  General Manager
  ************ direct
  *******************************************

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car in February before driving off the lot my lights stopped working. ** the salesman who assisted me went outside did something and the lights were back on but I had a warning light that stated my back plate Light out was told to bring the in Saturday. when I called to see what time to come, was told the person who works on car was on vacation. March my car begins to stall and I can no longer use my key to start my car. I will have to call AAA to come and start my car for me in order to drive. The second time I got the car started the AAA technician told me the key I have is not for my car. I called dealership was told to bring the car in so they could check. A new key was reprogramed. I was told to come back Saturday to get a new key cut that belongs to my car and lights should be fixed. When I came that Saturday, the person who works on cars told me that the lights were not in and to come back. ***** come out and state that I cant get key cut today because theyre not in. So I left with a program key but not the key that belongs to my car. **** comes and my headlights go out. I called spoke with a lady who told me she would have ***** call me he never did. Due to the fact that the dealership is 45 minutes from my home, I would never just want to drive for no reason. I got off at 4pm dealer closed 6pm,so I kept calling. July I get the oil change and fluids topped off as showed I needed to do following the mileage sticker on my windshield. A week later my air started to blow warm. I had a friend check the coolant stated it was full so she didnt have to put any. A week later my car completely breaks down in intersection in front of Meineke auto repair. immediately turn hazards they pushed me into the repair shop get diagnostic done $100 to be told engine blown . Called dealership paid car note another diagnostic $100 and was told my car will be fixed on the following Wednesday by ***** if I paid now for repair over all ****. Wednesday come no car.

  Business Response

  Date: 10/26/2023

  **************** purchased her vehicle on 02/16/2023. At the time of contracting the salesman complete a checklist with the customer to ensure everything was working properly before the customer left with the vehicle. The checklist with Ms. ******* signature is attached. After finding the license plates light did not work, the customer signed a We-Owe form (Signed form attached)stating that Legend Would repair the license plate light. The bulb was replaced and nothing else.

  
  On 7/22/2023 **************** called stating that her car stopped in front of a Meineke. She said she had the car diagnosed by ******* and it needed a motor.  **************** was advised to have the car towed to Legend for the diagnosis to confirm the vehicle did need a motor. **************** contacted AAA Roadside Assistance and the vehicle was transported to Legend.  

  
  Legends service department found a ruptured coolant hose that resulted from driving the vehicle while it was overheated causing the motor to fail. Cost of the motor replacement was $4,305.81. Even though driving the vehicle while overheated caused the damage to the motor, Legend agreed to replace the motor if **************** paid $1,291.75 or 30% of the repairs once completed and the balance, $3,014.06, would be extended to the end of the note. **************** agreed and the work was completed. Signed Side note disclosure attached.

  
  Attached Customer signed documents  
  Pre-Delivery Checklist
  We-Owe form
  Federal Buyers Guide
  Invoice #I015393 for repairs
  Side Loan Retail Installment Contract

• Initial Complaint

  Date:11/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 09/21/2022 putting down $1645 including insurance. The car became faulty less than a hour of driving it off the lot. It stopped on me 6 times while driving in traffic. The car was towed from my home 09/22/2022 to be repaired at their Carrollton location. Was advised it was the ECM and would be updated soon. With poor communication of the companies behalf, while waiting I did request a refund and cancellation of contract, due to dishing out money for rental & under forms of transportation since I hadn't heard anything about my car. We are now at 10/17/2022 I was advised the car was ready and coil packs was replaced. I did respond to the email 10/18/2022 about arrangements being made for me to get the car. More attempts made to reach company with no response we are now at 10/29/2022 I called & finally got Lisa on the phone advising they where not going to place me back in the car cause it still messed up & they would have a salesman(JJ) reach me about being place in a different car and payments would be taken care of so I could start clean in the new car. I went to dealership after paper work & picking out 3 options I still didn't get a car, advise ***** needed to speak with owner for approval to do new deal with no money down but they have $1645 of my money. Told call would happen 10/31/2022 & it didn't , reached out again 11/1/2022 was told to call *****. Since then I've been calling and emailing about rectifying the situation with no response or call back from any person that was included on email. But they have my money, I have a open car loan on my credit with their company but almost 2 months later I still don't have a car. I just want my money back and contract canceled or put me in another car and monies collected should be applied to the replacement car. Fix the issue, do right by your customer considering I didn't even have the car for a whole hour after purchase. This is very unprofessional, inconsiderate and a huge inconvenience.

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 7, 2022/12/01) */ Ms. ******* did have a service issue after purchasing her vehicle. Fortunately, the vehicle was under warranty and was picked up for service. While the vehicle was being serviced Ms. ******* did not attempted to make payments on her vehicle. Once the service was complete Ms. ******* did not feel that she had to pay the past due amount to pick up her car. The vehicle was repossessed for non payment..

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership uses unlawful collection tactics and harassment. This vehicle has been repossed 3 times now due to late payment. The vehicle has never been more than 10 days past due and I have communicated with the finance manager on several different occasions regarding the pay periods not matching. I have paid the car payments and any late fees the vehicle accrues which they charge $10 a day every other week it's just simply 1 week off of the bi weekly payments. Lisa ***** has texted me threatening with repossession she has even went as far to tell me I'm being followed by the repo man and what type of vehicle he's supposedly driving I have several of these threatening messages via text which is not legal. I have been harassed and stressed out behind a car I've paid almost 1000 per month for.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/10/04) */ ****** purchased her vehicle on 05/31/2022. At contracting ****** was told the was no grace period for scheduled payment. Attached is the "No Grace Period" form that is signed by ******. On 9/26/22 ****** called after her car was repossessed and said she had emailed her paystub so that her payment due dates could be changed to coincide with her current pay schedule. Emails to this address are forwarded to three separate Legend managers to ensure these emails do not go unanswered. The email account was checked to confirm the paystub email was not sent to spam; it was not. Only one email was received from ****** that was received on Tuesday 9/13/22 to process a payment.

• Initial Complaint

  Date:08/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under penalty of perjury, I swear all information herein are true. I'm only a natural person writing this statement. Please send me the documentation about this account. This account needs to be deleted immediately under the Federal Laws for it violates the following: 1. 15 USC 1681(a)(4) "Infringed Upon a Consumer's right to privacy" and Under the GLBA, I never gave you (a non-affiliated 3rd party) consent to have my non-public personal information reported. Credit Reporting Agencies are 3rd party non affiliate. 2. A charge off is a cancelled debt and is not supposed to be on my consumer report. It's considered income, and income cannot be reported on a consumer report since the debt was charged off. According to the IRS website, you need to provide the FORM 1099-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? A charge off /collection account should not have a balance therefore it needs to be deleted. 3. Under 12 U.S. Code § 1831n - Accounting objectives, standards, and requirements- this is deductible from your company's taxes. 4. Lastly. as per FTC guidelines reporting this account in my consumer credit report is a collection activity. I demand Original Validation proof that the repossession of the subject vehicle was legal in accordance with the following UCC: ● § 9-506 EFFECT IF ERRORS OR OMISSIONS ● § 9-611 NOTIFICATION BEFORE DISPOSITION OF COLLATERAL ● § 9-612 TIMELINESS OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL ● § 9-613 CONTENTS AD FORM OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL Your company's continued reporting of this derogatory item will be considered "willful non-compliance" due to the previous notifications and your continued disregard of the law. Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/08/30) */ Attached is the Privacy notice signed by ***** stating Legend Motorcars reports accounts to credit bureaus. Also attached are the signed Risk Based Pricing notice, RPBN, Repossession notice, Buyers Order and Retail Installment Contract. Form 1099C was mailed to the address on file. Consumer Response /* (3000, 7, 2022/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Under penalty of perjury, I swear all information herein are true. I'm only a natural person writing this statement. This account needs to be deleted immediately under the Federal Laws for it violates the following 1. 15 USC 1681(a)(4) "Infringed Upon a Consumer's right to privacy" and Under the GLBA, I never gave you (a non-affiliated 3rd party) consent to have my non-public personal information reported. Credit Reporting Agencies are 3rd party non affiliate. - Provide me signed documents that you have explained to me step by step process that I have an to option to OPT OUT reporting of this account in my consumer credit file. 2. A charge off is a cancelled debt and is not supposed to be on my consumer report. It's considered income, and income cannot be reported on a consumer report since the debt was charged off. According to the IRS website, you need to provide the FORM 1099-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? since 1099c was submitted - delete this account. A charge off /collection account should not have a balance therefore it needs to be deleted. 3. under 12 U.S. Code § 1831n - Accounting objectives, standards, and requirements- this is deductible from your company's taxes. 4. Lastly. as per FTC guidelines reporting this account in my consumer credit report is a collection activity. I demand Original Validation proof that the repossession of the subject vehicle was legal in accordance with the following UCC: § 9-506 EFFECT IF ERRORS OR OMISSIONS § 9-611 NOTIFICATION BEFORE DISPOSITION OF COLLATERAL § 9-612 TIMELINESS OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL § 9-613 CONTENTS AD FORM OF NOTIFICATION BEFORE DISPOSITION OF COLLATERAL Your company's continued reporting of this derogatory item will be considered "willful non-compliance" due to the previous notifications and your continued disregard of the law. Pls delete this account in my consumer credit file immediately. Thank you. ***** ****** **

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Legend motor are charging me a different amount in their system then what's on my paperwork the price is double the amount legend motor also have charged me 5 percent of two payments that was made with a debit card instead of what the paperwork show which is 4.95 for debit card payments arrangement was set up on Monday 15 after I made a 400 dollar payment due to a remaining balance of 66 for cpi Lisa stated that she was in agreement that I could come in Friday August 19 2022 to make the payment completed the call return back to work my car was repo on August 16 2022 while I was at work no one called to inform me of this action I was charged 359 dollars for a tow fee my car was not towed the repo man had a spare key he got into the car and drove it away my tire was damaged the person who drove my car damage the tire while it was in their possession of the car lot I was told I could pay 50 dollars for a new one by the manager Shawn this should be a breech of contract I would like my deposit back and I can return the car I no longer want dealing with this car lot

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 7, 2022/09/14) */ Attached is the Purchase Order and Retail Instalment Contract that was signed and initialed by ******* ******* at contracting. This vehicle was repossessed for non-payment on 8/16/2022. Vehicle was delivered by the repossession company with what appeared to be a slice on the tire but it was not flat. ******* was told we could get her a tire for the amount it would cost Legend but she would be responsible for the cost. Consumer Response /* (3000, 9, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are scamming there cx I was forced to still pay the 5 percent even when I bout it to there attention the owner is not following what is in his contact what he signed off on and they are charging each cx that comes in and make a payment and that money do t show on the car receipt that's giving to the cx and my contact show one amount and they paperwork show something different and my car was repo after Lisa stated it could be paid on Friday the same person Shawn said was over any arrangement and my tires was just fine I drove to Irving every day for work with no problem that happened while my car was with them