Complaints

This profile includes complaints for K&N Engineering's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  K&N Engineering

  741 Refuge Way Grand Prairie, TX 75050-7226

• 

  K&N Engineering

  1455 Citrus St Riverside, CA 92507-1603

• 

  K&N Engineering

  PO Box 1329 Riverside, CA 92502-1329

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an air intake for my 2023 Jeep Wrangler jl during black friday sale. I have received 2 faulty kits now and a replacement tube that only had one out of three holes punched in the plastic for screws. Was told ** would have to resolve the problem. I called and spoke with a *** a couple weeks ago in regards to the situation and was told you're in luck. The kits have been taken off hold and there are 41 on hand and mine will ship soon. Another week goes by. I call again and speak to a manager/lead. He confirms that if I was a new customer they would and are shipping out kits but can't ship me one until they make sure it doesn't blow my jeep up. I called back today and this *** tells me to stop calling and they will send it when it's ready. I was told in a prior conversation I would receive a discount and now this *** tells me no. Either wait or we will refund your money. Terrible way to right a wrong. I've been in retail for 17 years and never treated a customer like this. You take care of the customer because they are the ones that keep you in business. You right a wrong by not only fixing the problem but but going above and beyond to make it right.

  Business Response

  Date: 01/27/2025

  Thank you for reaching out and we apologize for the frustrations you have experienced with the product and related concerns. Working with our ************* and manufacturing, we were able to have a full kit assembled and checked to verify it was manufactured correctly. The intake was checked by our QC team, the head of Manufacturing, and the Director of **************** to verify proper fit. That intake was shipped overnight via ***** and shows it was delivered on Friday Jan 24, 2025. As for the discount, we have discussed the available options with Mr. ******** and he stated that he is satisfied with the resolution on the discount. 

  Customer Answer

  Date: 01/27/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase of an air filter and a pair of windshield wiper blades, which the website confirmed fit my exact vehicle. I made the purchase on Nov 9th. The wiper blades didnt fit. When I contacted them to send me a return label, I was informed that the cost of shipping to return the item was too expensive, and a refund would be issued, and I was free to do as I wished with the blades. Ive enclosed a screenshot of the email they sent me on Nov 22nd that included a credit reference #. We are coming up on almost a month and Ive yet to receive my refund. Ive called repeatedly to inquire, and I continue to be told by customer service that theyre unable to see any further status beyond their initial refund request. They said I would have to contact the accounting ***** Ive contacted them, and nobody answers the phone. Ive left repeated messages demanding a status call, with no response to date. Im asking for assistance in recovering the refund Im entitled to. Thank you.

  Business Response

  Date: 12/19/2024

  Hello

  
  We greatly apologize for the delay in the refund and the challenges in reaching our ************** There was an internal system issue with the refund that caused the delay. However, the situation was escalated and the refund has been processed. Please note that it can take a few days for the refund to show depending on the financial institution's processing timeline. 
  
  Thank you

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a cold air intake from K&N ON 10/26/24. I was fully aware that they do not process orders on weekends, and stated on their website that they take 1-3 business days to ship out. The item was not out of stock. I waited until 10/30 to send them an email asking for an status update. No response. I called their customer service and they told me that I have to wait because "they're processing the order". I emailed them again 10/31 and no response. I called again and they stated they're backed up with orders. I asked if they could get in contact with the warehouse department just to see where my order is on the queue. She then put me on hold and came back and said she spoke with her supervisor and her supervisor said that it would not be possible for her to contact the warehouse department as there is no way to contact them. I then asked if there is not a way to find out, is there a way for them to accommodate me for the delay by expediting my shipping method. She stated that her supervisor recommended me to cancel the order and replace the order and choose my desired shipping method. It's frustrating too see the company's customer service supervisor told me to cancel my order and spend more of my own money to try and expedite a package that they can't fulfill in the stated timeframe of their own website.

  Business Response

  Date: 11/01/2024

  Thank you for your email.  I will forward this to our **************** Director in *************, ***** and we will contact the consumer directly.  We will provide an update once determined. 

  Thank you. 

  **** Brnca 

  Executive Assistant to the CBO

  K&N Engineering, Inc. 

  Riverside, **

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items from K&N and one of the items did not work on my ******. I requested a return authorization and they issued it to me. #***********. I returned it on 08/02/2024 and they received it on 08/14/2024 by ***. I contacted customer service about my refund and they confirmed that they received the item. Now I would have to wait for my refund. When I did not receive anything, I called them again and they said I should contact accounts payable to get my refund. I called several times and have already spoken to 3 people with no result about my money back. They have not returned a call or email. (They have all my information on hand) I am filing a complaint about the terrible customer service they have and because I feel like they are ignoring me, to keep my payment after receiving their product back.

  Business Response

  Date: 09/30/2024

  We greatly apologize for the delay in the refund and the frustration you have experienced. We do show that the item was returned and processed, however there seems to have been an error when the return was processed, and it caused a delay in the refund. We escalated the situation and our accounting team has issued the refund to ******** for the wipers. Again, we apologize for the delay with the refund.Please let know if there is anything further for which we may assist. Thank you. 

   

  **** Brnca 

  Executive Assistant to 

  ***** ********, ***

  Business Response

  Date: 10/01/2024

  We greatly apologize for the delay in the refund and the frustration you have experienced. We do show that the item was returned and processed, however there seems to have been an error when the return was processed, and it caused a delay in the refund. We escalated the situation and our accounting team has issued the refund to ******** for the wipers. Again, we apologize for the delay with the refund. Please let know if there is anything further for which we may assist. Thank you. 

   

  **** Brnca 

  Executive Assistant to 

  ***** ********, ***

  Customer Answer

  Date: 10/03/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from them and it was a different item than what I thought. I requested a return authorization and was issued one from them. #RGN0233713. I return it on 8/14/2024 and they received it. I have contacted customer service about my refund and was told that I must contact accounts payable for my refund. I have called several times and the call goes to an answering machine, which I leave all information and my phone number. No return call from them or credit on my credit card. I am filing a complaint because I believe they are ignoring me and keeping my payment after they received their product back.

  Customer Answer

  Date: 09/04/2024

  The problem has been resolved. Please close the complaint. 
  

  Thank You

  *************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the K&N cold air intake, part number *******KP for my 2017 ****** Tacoma. Upon receiving the kit, I noticed it was missing a vent, part number 08911-2. I called K&N to get a replacement. Their response was that they are out of stock and have no ETA of when or if it would ever be restocked! They suggested contacting Amazon to get another kit which I did. I just received that box and that kit is ALSO missing the exact same part! I called again and was given the exact same answer! I asked how a company can sell something without supplying all necessary hardware to install it? Their response was that they cant answer that question! I am totally upset with the lack of support and reckless irresponsible business ethic they have; or lack there of!I would like someone to check into this and correct their business practice! Made in *******??? What a **** joke!!!

  Business Response

  Date: 09/03/2024

  Hello,
  
  We greatly apologize for the missing parts from the items that were received from Amazon and for the experience received when you contact us. We would also like to thank you for taking the time with speak with us over the phone and allow us the chance to send you the missing part and correct the experience you had. If you have any further questions, please do not hesitate to contact us directly again.

• Initial Complaint

  Date:07/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my order July 5th, I was fully aware that the company was closed the 4th & 5th for the holiday and understand that would affect processing a shipping. Today is now July 17th and after one phone call on 7/15 and the agent stating that the company was behind because of the holiday that the item was preparing for shipping and would ship out that day. After not receiving any shipping information I called back 7/16 and another rep stated that it was not preparing to ship and there was no estimated ship date. It clearly states that "Most available items ship within 1 to 3 business days (Monday through Friday). The shipping method selected does not include order processing time" over a week for processing is absurd and is unacceptable in a time of automation and streamline network.

  Business Response

  Date: 08/01/2024

  We sincerely apologize for any inconvenience ******************** may have experienced. During our initial investigation, we were unable to locate any orders that matched Mr ********* name or the provided email address. So, to resolve this matter promptly, we sent an email requesting the order number on July 17, 2024, in order to verify the information provided and to offer our assistance.  r
  
  As of August 1st, we have not received a response from ********************. We genuinely want to ensure that all our customers are satisfied with their experience, and we are eager to assist further once we can verify the order in question. We kindly ask ******************** to provide the necessary details so we can address his concerns as quickly as possible.
  
  Thank you for your understanding and cooperation.
  
  Below is the email that was sent on July 17th:

  -----------------------------------------------------------------------

  Dear *********,

  We have received a compliant from the BBB about an order that has not shipped and we greatly apologize that your order is taking longer than desired and we sincerely apologize for any inconvenience caused by the delay in your order.
  
  Looking in our system, we were unable to locate any orders under the name *********************************** or connected to the email address [email address removed] in our system. Customer satisfaction is very important to us and we are here to help resolve this issue as quickly as possible, so to better review the situation and provide a fast resolution, please provide the order number and full shipping address so we can verify the order in question and current status.
  
  We look forward to hearing form you

  
  

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a K&n cold air intake for a 2010 **** raptor 6.2L . I paid extra to have it overnight. Upon arrival the box was severely damaged and I was missing a crucial part which was the air filter adapter. Without it, it is a pile of $400 dollar junk. I have emailed customer service three times with no response over the past two weeks.

  Business Response

  Date: 12/04/2023

  We are researching this complaint via our *************************** and will respond with resolution as soon as soon as possible.

   

  Thank you. 

  *******************;

  Executive Legal Assistant to 

  ************************;

  Chief ******************** and Administrative ******** ******* engineering, Inc. 

   

• Initial Complaint

  Date:10/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have ordered K&N Power Kleen 5gal. Beginning of August. We have called 5 times to check on it, it has been reordered now 5 times without being shipped out. They show it on hand, but nothing is getting shipped out. I also tried to become a dealer of the company, and no representative would contact me back to get set up. tried for 3 months before I needed the product so we ordered it.

  Business Response

  Date: 10/04/2023

  I am researching this complaint, and I have been informed this is a ***** Shipping issue.  Nonetheless, I do not have all the necessary information to respond fully.  I will provide,more information once my research is complete.  

  Business Response

  Date: 10/09/2023

  I am told this product was shipped to the Consumer on 10/5, Tracking for the 3 boxes are ************; ************ and ************.  The glitch in this process was with the shipper, since their delivery handlers were damaging the boxes of the product during the shipping and handling process, and then returning them to our facility. The Consumer should receive the product any day.  Please contact me if you have any questions. 

  Regards, 

  *******************;

  Executive Assistant to 

  ************************;

  Chief ******************** and Administrative Officer 

  
  

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2023, I placed an online order (order #***********) with K&N Engineering. On July 13, I emailed K&N regarding an ETA on delivery since a week had passed and my order had not yet been shipped. On July 14, K&N responded to my email stating that my order was shipped that day and provided a tracking number for ***** and a delivery date of July 17. After not receiving the item on July 17, I checked the ***** tracking number, which showed that the label had been created but ***** had not yet received the item. I sent another inquiry email to K&N Engineering asking for a new ETA on delivery and I received no response. On July 18, I sent another inquiry and again received no response. The ***** tracking has not changed and still shows that they have not received the item in order to ship it. However, as of today, the K&N website shows my order status as completed. My debit card was charged in full for the purchase on July 14. I do not want to cancel the order, I only wish to have my order fulfilled and the item delivered as promised.

  Business Response

  Date: 07/31/2023

  Good afternoon.  I work in K&N's **************** in *********, **.  I am in the process of researching this complaint with our *************************** in our *************, ***** facility, and will provide a response ASAP. 

   

  Thank you. 

  *******************

  Assistant to

  ***************************, ***

  *******************

  Business Response

  Date: 07/31/2023

  Thank you for reaching out. Looking in our system, we can see that the package was tendered to ***** on 7/14; however, the tracking shows that ***** did not create their first scan until 7/19. We are unable to comment why it took ***** 3 business days after pickup to show the first scan after receiving the item. However, according to the tracking, the package was delivered on 7/19 and ***** shows the package was delivered to the front door.We greatly apologize for the delay with ***** updating the tracking information; but, the good news is that it has been delivered.
  

  Customer Answer

  Date: 08/03/2023

  I have reviewed the business response and accept this resolution.