Customer ReviewsforAshley HomeStore

I received a badly defective dinette set, notified them of the defect in the same day it was delivered and they refused to honor a return. The technician they sent out said he saw it and it was not fixable , yet, I was denied a refund or exchange because they said it was up to their standards. Horrible cheap c*** and the worst customer service ever and they are in breach of their return agreement. Taking legal action next.

Hello, we hate to see a review like this, and I'd like to take the opportunity to investigate your situation. When you get a moment, please send your exact order information (purchaser's name, phone number, store location, and order number) to us via texting ************, or you can email ******************************************* so our team can address your concerns.

On June 25, we ordered couch from Ashley furniture. An associate designed the dimensions and assured us it would fit our space. The delivered couch was missing legs. The warehouse made a mistake and promised they would come back to assemble the couch legs that day. They also said I needed to sign the form for the driver to leave my home. I signed and didnt want strangers in my home. The warehouse did not come that day, requiring an additional call. It took 10 days for the legs to arrive, leaving a section of the couch flipped upside down in my house for that time. After the legs were delivered and assembly, it was clear that the couch was not designed properly, (too narrow to be functional). We called Ashley again to request a replacement, asking to simply swap pieces of couch for a different one that would fit better due to the Ashley associate's mistake. They shared that we would hear back within two business days, We never heard back requiring us to drive to the Ashley store. The store manager acknowledged the service failures and submitted a replacement request. The manager said replacements are not guaranteed (even in the case of egregious service failures) and could take up to 6 months.Days after speaking with the manager, I received a text from Ashley requesting to come to our house. I called the Ashley store, and found out this was not for my replacement request, rather a repair request to assemble the legs.. which was already completed.I shared this mistake with the store manager. She asked that I continue to wait. Days later, I received a second text asking to come into my home. again Ashley support said that my replacement request was denied, but they could still come back to assemble my legs. Ashley furniture had messed up every service request. I will never order from Ashley furniture again. This is an incompetent and unethical organization that only cares about taking people's money without fulfilling service requirements.

Hello, we hate to see a review like this, and I'd like to take the opportunity to investigate your situation. When you get a moment, please send your exact order information (purchaser's name, phone number, store location, and order number) to us via texting ************, or you can email ******************************************* so our team can address your concerns.

I dont recommend Ashleys furniture to anyone .. their costumer service is horrible and extremely rude .. I bought a six piece sectional, received only four pieces on July 16/2024.. and after weeks of negotiating with different representatives and a supervisor I think! They attempted to deliver the wrong item for the second time today. Im upset that I had to miss work again for this . Oh and dont fall for any of their warranty offers its a scam.

Hello, we hate to see a review like this, and I'd like to take the opportunity to investigate your situation. When you get a moment, please send your exact order information (purchaser's name, phone number, store location, and order number) to us via texting ************, or you can email ******************************************* so our team can address your concerns.

I had my bedroom furniture delivered this morning and **** and ***** did such a great job! Very professional and careful with my furniture. Thanks guys! *******************************

We appreciate your review.  We are happy to hear about your experience.  If we can serve you in the future, please contact us by texting ************, or you can email your info to ********************

Order a couch with a 2 week later delivery date. I took off work to be home to sign for and and 3 hours before it was to be delivered, they call and say the manufacturer no longer makes it and it's not coming. WTF!!! I put a whole new living room together around this couch and now they won't allow me to return any of the other items. TERRIBLE WORK ETHICS! I have an ASHLEY credit card and will NEVER purchase any item from ASHLEY Furniture ever again.

Hello, we hate to see a review like this, and I'd like to take the opportunity to investigate your situation. When you get a moment, please send your exact order information (purchaser's name, phone number, store location, and order number) to us via texting ************, or you can email ******************************************* so our team can address your concerns.

Purchased a Dresser on Line. Upon opening the Box, One Piece was cracked. Local Store referred Me to the Corporate 800 Number. I inquired about a Refund. I was told We passed the 72 Hour Window and Ashley could not offer a Refund. As Big of a Business Ashley is I would think they would make the effort to make things right for the Customer. Instead We're left with a Piece of Broken Furniture. Extremely unhappy Customer

Hello, we hate to see a review like this, and I'd like to take the opportunity to investigate your situation. When you get a moment, please send your exact order information (purchaser's name, phone number, store location, and order number) to us via texting ************, or you can email ******************************************* so our team can address your concerns.