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          Find a Location

          Window World of Dallas, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Window World of Dallas, LLC

              2520 N Great Southwest Pkwy STE 100 Grand Prairie, TX 75050-6406

              BBB Accredited Business

            • Window World of Dallas, LLC

              600 N Coit Rd STE 2052 Richardson, TX 75080-6237

              BBB Accredited Business

            Business ProfileWindow World of Dallas, LLC

            Window Installation
            Multi Location Business
            BBB accredited business

            Contact Information

            2520 N Great Southwest Pkwy STE 100

            Grand Prairie, TX 75050-6406

            Get Directions
            Visit Website
            Email this Business
            (866) 946-3189

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.55/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/12/2013

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Window World of Dallas-Fort Worth provides replacement windows, exterior doors and vinyl siding to the greater Dallas-Fort Worth area.

            Products & Services

            Replacement Windows (double-hung, sliding, casement, awning, bay, bow & custom), Exterior Doors (entry, sliding patio & french rail) and Vinyl siding.

            Business Details

            This is a multi-location business.

            Find a Location

            Window World of Dallas, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Window World of Dallas, LLC

                2520 N Great Southwest Pkwy STE 100 Grand Prairie, TX 75050-6406

                BBB Accredited Business

              • Window World of Dallas, LLC

                600 N Coit Rd STE 2052 Richardson, TX 75080-6237

                BBB Accredited Business
              Location of This Business
              2520 N Great Southwest Pkwy STE 100, Grand Prairie, TX 75050-6406
              Email this Business
              BBB File Opened:
              3/15/2011
              Years in Business:
              22
              Business Started:
              3/20/2002
              Business Started Locally:
              1/1/1980
              Business Incorporated:
              1/28/2011
              Accredited Since:
              3/12/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              6
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Business Management
              • Mr. Donny Charbonnet, Marketing Vice President
              • Mr. Jerell Thomas, President
              Contact Information

              Principal

              • Mr. Jerell Thomas, President

              Customer Contact

              • Mr. James Roland, Owner
              • Mr. Donny Charbonnet, Marketing Vice President
              • Mr. Jerell Thomas, President
              Additional Contact Information

              Fax Numbers

              • (225) 706-1500
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/23/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              On Tuesday, April 23, 2024, at 07:59:19 AM CDT, ******************* <*********************> wrote:Good morning Here are the pictures of all the work we have to complete and it's all around the windows that were installed by Window World. Please remedy this asap or we will need to because its a lot of work and a lot of money coming out of our pocket. We have a very strict HOA we cannot have it this way for more than a week and it's already been one week. We are currently waiting on the estimate on the back windows of the house. Please let me know what your plans are on correcting this asap. These windows have a lifetime warranty according to Window World. On Wednesday, May 8, 2024 at 10:17:24 AM CDT, ******************* <*********************> wrote:Good morning Since I had called in the situation we were in and couldn't wait weeks for someone to come out because it would have caused more major damage to our property we had to get torn down and fixed. It took almost a month and the contractors WE hired are almost completed. We are expecting reimbursement as soon as possible. Also, we have had issues since the day the windows were installed. You should have all the notes on that as well. So please do not send anyone to fix the problem that is being worked on now but instead ******************** would like to speak with someone in charge. We had to purchase supplies and materials to take of this situation that could not been avoided from day one. Yes, things do happen but not this much damage. Why isn't anyone calling back.I will wait to hear from someone in charge.
              Read More
              Read 35 More Complaints

              Customer Reviews

              22 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Wesley C

              05/15/2024

              Got quote. Approved for loan. Scheduled install. Text received day of install that it was cancelled and must reschedule. No explanation. Nineteen year old grandson killed in auto Sunday before Wednesday install. Let company know that we still wanted scheduled install. Installer texted first day he had was 5/31. Must agree ASAP so he can "lock it in". Called office, put on hold momentarily, told installation would explain what happened a and call me in a few minutes. This was at 1:30pm.Still no response at end of day. Concerned with severe lack of communication and coordination.Hope install takes place on 5/31 and quality they promote.

              Window World of Dallas, LLC Response

              05/17/2024

              Window World apologizes for this matter. Our installer called in sick. Window World had no other available team to make it out. We have the install date reset for 5-31-24.
              Read 21 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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