Complaints

This profile includes complaints for Smart Start's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smart Start

  500 E Dallas Rd Ste 100 Grapevine, TX 76051-7658

  
• 

  Smart Start

  9950 W Van Buren St Avondale, AZ 85323

• 

  Smart Start Ignition Interlock

  114 Stockton St Charleston, WV 25387-2521

• 

  Smart Start Ignition Interlock

  1232 Greenbag Rd Morgantown, WV 26508-1535

• 

  Smart Start Ignition Interlock

  158 Stanaford Rd Beckley, WV 25801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been taking my money and refuses to provide customer service. Each time I try to contact their customer service, I am hung up on or they do not respond/answer. I had an incident report that needed to be resolved as I was "out of compliance" according to their report they sent to the *** for an issue that I proved wasn't my doing. They refuse to call me/email me back to fix their mistake, yet they continue to take my money every month. Another issue is they set a calibration date for time where their ONLY calibration shop was out of town, forcing my device into a lockout mode which they will charge me more money to remove. They made no attempt to reschedule or inform me that the shop would be closed.

  

  Business Response

  Date: 05/21/2024

  ****************** had an ignition interlock system installed in his vehicle as required by the State of Utah ************************** The ******************** program requires that an ignition interlock device enter lockout mode if the device logs skipped and/or positive alcohol tests. On August 30, 2023, the log shows the vehicle was started after a passing test was provided, the device then logged multiple consecutive skipped tests until another passing test was provided. This is indicative of a vehicle being started and then left unattended for a period of time. This was reported to the *** as required. Due to the device going into violation lockout, a charge of $75 for the lockout and an early service charge of $5 was assessed due to the extra service required to download, reset the device, and report data to the state. Other than these charges, all other charges on the account are customary charges. The account currently shows a zero-balance due and a paid thru date of 7-8-2024. Based on the account review no credits, discounts, or refunds are due.

  Customer Answer

  Date: 05/21/2024

  Complaint: 21738041
  
  I am rejecting this response because: I provided documentation to your company that I was not in possession of the vehicle during the timeframe while the blows were missed. It was at Flatout Automotive and the vehicle was left running to complete an engine oil flush. The shop owner acknowledged his mistake. 
  

  I am seeking reparations in the form of informing the Utah DMV that this is no longer not in compliance and to remove the additional 60 day interlock device period from my license. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 05/22/2024

  Hello, any determination as to who is responsible for missed tests is up to the state authorities. The ignition interlock device is required to capture data which is then transmitted to the state. Regardless of who caused the violation, the violation fee is assessed due to the additional service Smart Start is required to perform.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I installed a voluntary breathalyzer on my vehicle with smart start 2022. The person who wrote up the papers didn't specify the voluntary. I have been unable to have any of their customer service help me change that on paper. I am using their services for my family to prevent a DUI. I've told to contact dmv, this has nothing to do with the system. I've called them several times and get redirected and placed on hold for 50 min for each transfer. I think I've tired 4 times from the installment. I gave up and I've been paying the lock out fees that don't pertain to me since I am voluntary use the device. I like the product however reaching anyone that can help is impossible. I would like to get reimbursed for all the penalties I have paid. I was told voluntary devices do not have to pay. Please help me resolve this issue.

  

  Business Response

  Date: 06/04/2024

  Hello, I reached out to our ********************* and was told they have spoken with you and are working to resolve the issues. Please let me know if you need any other assistance. Thanks. I can be reached at ************************************

• Initial Complaint

  Date:05/21/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Smartstart's customer service number never answers. They asked me to make an appointment and call to get a lockout code. I am on hold for over 2 hours for 3 consecutive days with no answer. I even tried the text option which they claim is faster *** havent gotten a respo.se simse 2 days ago. As a result I am without a vehicle for over a week and having to take unnecessary time off work to get this reolved and try to make it to these appointments.

  

  Business Response

  Date: 05/21/2024

  Hello, Mr. ******** account shows he was able to obtain a lockout code via our chat option. As a courtesy, I have credited the cost of the code back to his account.

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and its true, I was able to obtain a code right after filing.

  
  
  Regards,
  
  *****************

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dui and now i have a breathalyzer in my car. Smart start gives me a 6 day window a month to get my car calibrated at a certified shop (Beyond Limits ***************************************** *************). My 6 day window is from the 10th-15th every month. Beyond Limits is closed on *******. I emailed smart start on 5/1/2024 about their policy regarding what happens if someone is unable to do the calibration that month due to vacation or hospitalization. If I wanted to go on vacation on a Wednesday the 10th and come back on Sunday the 15th I would miss the 6 day window because Beyond Limits is closed on Sun-Mon.I want to know what is their policy.Would I be penalized and pay a fine?Would I get locked out meaning they would shut down my car remotely?I tried emailing Smart Start on 5/1/2024 without reply.I would also like to know their policy on paying bills by phone.I was set up for auto-pay every month but this March something happened and my bill was not paid. I called and wanted to pay the March bill and was told I would have to pay a service fee of $10 to pay over the phone.Thank you ******

  

  Business Response

  Date: 05/21/2024

  Per our Hawaii State Director: This is the same client,*****************************, that submitted a BBB complaints about the tax. Now he is submitting a complaint about the service lock out grace ****** and service charge fee. The 6 days he is referring to is the lock out grace ****** for servicing the **** In HI you have 3 days before and 3 days after the lock out date to service the ****
  
  There was never any email received by HICorp from him regarding his questions about the service grace ****** and going on vacation, hospitalization unless he emailed Corp. Last email received was on 4/3/24 about the $10.00 service fee charge and paying over the phone which HICorp has no control over. See email below. I directed him to the ***************** for any questions and explained we were unable to change or delete that fee. All clients that use the option of paying over the phone gets charged the service fee.
  
  I reviewed his notes and transactions on his account, it does not appear he was charged the $10 fee. He is indigent so he pay $44.50 plus tax every month for the service.
  
  If client cannot make their monthly service because they will be on vacation/traveling, I always tell them to let us know so we can note it on their account. If they have someone that can bring it in, even better. If not, as you know it will go into a service lock out and when they come home and are ready to go to the shop they will have to call or go to the *** website to get a lock out code to unlock to drive to shop (6 hour window) to get the lock out reset. Hawaii does not charge for the lock out code. Clients can go to any shop on Oahu to service the **** They do not have to go to the same shop every month. If the shop that he usually goes to is closed on the day he want to go to service the **** he can go to another shop. We have shops that are open 7 days a week. 

  Customer Answer

  Date: 05/22/2024

  Complaint: 21719063
  
  I am rejecting this response because: i still want to know what happens if I am in a bad car accident or hospitalized. I just got diagnosed with Diabetes and want to know what options I have. If I have a hospital admitting date and a release date, Is that enough to waive the fees and lock out?
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 05/24/2024

  Hello, Smart Start's policy "about someone who is hospitalized or on vacation" is that we are required to report all data to the state authorities. It is up to the state to determine if the data shows a violation, and what, if any sanction to impose for non-compliance with the state program rules and regulations. The state establishes the program rules and regulations including the required service intervals of the ignition interlock system.

  Smart Start charges a $10 service fee for taking payment over the phone. To avoid this charge you can pay via credit card on our client portal.

  Customer Answer

  Date: 05/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/2024 I was billed for IID System Viol Lockout for $75.00 and the payment system required $80.98 with zero tax applied. I submitted an incident report requesting an explanation of the lockout. I suspect it may be due to the mechanic working on the vehicle. I'm really asking for three things:1) Provide an explanation of "why" I was given a Viol Lockout fee. Was it for missing an appointment? Was it due to the mechanic tampering with the device? What was the violation exactly?2) Refund the full amount 3) If not eligible, refund the $5.98 discrepancy in the bill.I am *********************, in ******, and my client portal login is ********************* My vehicle is a 2012 **** Fusion.

  

  Business Response

  Date: 05/16/2024

  Hello, the lockout does not appear to be a user error, therefore the lockout fee of $80.98 has been credited to your Smart Start account. The lockout fee was $75.00 with tax of $5.98 added. The portal only showed the balance due, not an itemization of the prior charges. Please allow for 24 hours for the credit to appear on your client portal.

• Initial Complaint

  Date:05/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First installed interlock into my husband vehicle in Feb 2024. We had issues the first 30 days but they didn't charge us to resolve. They said that was free period. Now it seems every 20 days he gets a violation when he goes to start his car at 6:00am. It's all about the money with them. Now he goes to his Smart Start dealer on 4/15/24 to have data pulled and now they tell him he missed his appointment. I have sent proof of being there and they won't acknowledge. Now my husband is threatened again with his license being suspended. It's not fair and they don't acknowledge anything. Hate this company

  

  Business Response

  Date: 05/13/2024

  An ignition interlock was installed on January 17, 2024, in accordance with the state rules and regulations of the ignition interlock program.

  On 3-15-2024 the interlock was serviced as scheduled and the next appointment was scheduled for 4-15-2024.

  On 3-27-2024 a violation lockout charged due to positive alcohol tests. An incident report was submitted disputing the violation. The incident report was received, the log data was analyzed,and the calibration records were all reviewed. The data showed the unit was functioning properly and tests were determined to be valid and consistent with an alcohol violation pursuant to state regulations. The next regular service appointment remained scheduled for 4-15-2024.

  The scheduled appointment on 4-15-2024 was missed, and the vehicle was brought in for service on 5-6-2024.Due to missing the scheduled appointment on 4-15-2024 the unit was in service lockout resulting in the additional fee being assessed. It should be noted that the data shows the device was counting down during the service lockout grace ******* This informs the customer that service must be done prior to expiration of the countdown, otherwise the vehicle will be immobilized pursuant to regulations.

  Based on a review of the account, incident report, and the log data, the violations are deemed to be valid. Per your request to remove the negative blemish you have placed due to the lies, Smart Start cannot alter the log data as this would be a violation of the state rules and regulations. The data is reported to the state, and the state determines if a sanction of the driving privilege is warranted.

  Customer Answer

  Date: 05/14/2024

  Complaint: 21697030
  
  I am rejecting this response because my husband did not miss his appointment on 4/15/2024. The installer named **** at SoudExplosions in *********** had called them. I have attached the receipt multiply times to show he was there and they ignore it. Regarding the lockout each time, they even mention in there rebuttal to the client that you have to make sure your mouth is completely cleaned out or it will pickup alcohol. These violations are coming in around 6:10 am. My husband is not drinking and the ONLY REASON we have this garbage in his vehicle is because it was a medical condition and we could not afford $8,000.00 for a doctor to go on stand to show proof that his accident was medical reasons. He is not an alcoholic and has never been. The blame is always placed on the user, never them.  He did have to go back in Feb and March to have **** recalibrate the unit because he said it was not working properly. **** had warned him about SmartStart and how shady they are. There is multiple complaints about them. I just want the info where they say he missed his appointment removed. He did not miss his appointment. They can even verify this with SoundExplosions but they refuse to. They want their money and that is all it is about. It is all a money game. I have asked multiple times to remove his credit card from the account and they refuse to do so. I work where credit card info is stored in the system and it can easily be removed. They refuse. I have gone to State attorney in ******* and Texas regarding this and the multiple complaints about them. He is now being threatened to lose his license again because of them. If they would just verify he was there this could all be resolved. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 05/16/2024

  Hello, the attachment you provided shows that the unit was serviced on 3/15/2024 (not 4-15-2024) "Service Date" which is on the top right-hand side of the receipt. It also shows the next appointment date of 4-15-2024 @3:45PM. 

  Per our prior response:

  An ignition interlock was installed on January 17, 2024, in accordance with the state rules and regulations of the ignition interlock program.

  On 3-15-2024 the interlock was serviced as scheduled and the next appointment was scheduled for 4-15-2024.

  On 3-27-2024 a violation lockout charged due to positive alcohol tests. An incident report was submitted disputing the violation. The incident report was received, the log data was analyzed, and the calibration records were all reviewed. The data showed the unit was functioning properly and tests were determined to be valid and consistent with an alcohol violation pursuant to state regulations. The next regular service appointment remained scheduled for 4-15-2024.

  The scheduled appointment on 4-15-2024 was missed, and the vehicle was brought in for service on 5-6-2024. Due to missing the scheduled appointment on 4-15-2024 the unit was in service lockout resulting in the additional fee being assessed. It should be noted that the data shows the device was counting down during the service lockout grace ******* This informs the customer that service must be done prior to expiration of the countdown, otherwise the vehicle will be immobilized pursuant to regulations.

  Based on a review of the account, incident report, and the log data, the violations are deemed to be valid. Per your request to remove the negative blemish you have placed due to the lies, Smart Start cannot alter the log data as this would be a violation of the state rules and regulations. The data is reported to the state, and the state determines if a sanction of the driving privilege is warranted.

  Customer Answer

  Date: 05/16/2024

  Complaint: 21697030
  
  I am rejecting this response because it's false! **** will call you all and tell you he showed up.  It's b.s.  You all are liars and only want the money.  Our attorney will contact you next.  This also has been sent to state attorney due to the poor information. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 05/17/2024

  The most recent attachments still show the service date of 3-15-2024. Please provide a service ticket from 4-15-2024 or any proof that you were in for service.

  Customer Answer

  Date: 05/17/2024

  Complaint: 21697030
  
  I am rejecting this response because they could have called the Smart Start vendor to verify he was there.  **** spoke with you all. I will get a notorized letter showing he was there so y'all will leave him alone! Maybe y'all should research before hiring people with extra charges and suspension of license. His attorney will send something to you all as well.  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/2024, i sent an email to Smart Start after talking to two separate customer service representatives. I have simply been asking for some sort of record/proof that the interlock device has been on my vehicle since September of 2023 ( Due to come off September 2024) and that there have been no infractions to date. I was directed by customer service to reach out to the Arizona DMV who after various transfers were confused as to why Smart Start could not produce this simple document or proof for me. The Arizona DMV does not have this information to provide considering that they only receive notifications, something that I also do not receive. My lawyer needs proof that I indeed have this device installed on my vehicle and Smart Start is not being proactive nor have any online resources to assist. I have reached out also to the contracted company who installed the device in my vehicle. While she was able to send me receipts of payments i have made, she was instructed by Smart Start that I not receive the requested documentation from her computer system. This is the second issue that I have ever brought to BBB and coincidentally its about Smart Start again. No amount of emails or phone calls with people who respond after 30 minutes on hold seem to help. It seems the only way to hold Smart Start accountable is via BBB for anyone reading. I have never in my life had issues with a company that I have had to go to such extremes to resolve.

  

  Business Response

  Date: 05/21/2024

  Hello, I have been informed that our Arizona administrative staff have contacted you and provided the necessary information to you. 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Viscount *****************

• Initial Complaint

  Date:05/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received repeated emails from *********************** at Smart Start beginning "Dear *******" at my personal email address with regard to having an ignition interlock device installed. I have reached out repeatedly to the sales rep and to Smart Start's toll-free number to explain that they must have an incorrect email address for *******. ******* has not responded to at least five attempts to get my email address out of their records, and the toll-free number was not helpful as well. I normally ignore misdirected emails but I assumed that ******* was likely court-ordered to have the device installed and she needed to receive the necessary information. I simply want my email address removed from the company's records. I have done nothing in my life to warrant having to have an ignition interlock device installed in my car, and I am both offended and deeply concerned that that my personally idenitifiable information (PII) in the form of my email address has now been associated with this company and its product.

  

  Business Response

  Date: 05/06/2024

  Hello, I am unable to find your email address in our system. I am checking with our Program Advisor (*******) to see if the email address has already been deleted. I apologize for the inconvenience.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had nothing but issues with my breathalyzer device. On 3/14/24 I was driving home from getting groceries and in the middle of driving my device ************************ acting weird. It wasnt beeping at me to blow, but it was acting like it was about to. All of a sudden it started beeping at me with words on the screen saying VIOLATION. I hadnt drank anything nor ate anything due to 2 prior violations of eating lunch at work and having my car shut off and be locked out. I guess theyre suppose to explain certain foods can set it off and even the slightest detection of any foreign chemical in the air. (It was explained after that it can fail you for having a closed bottle of hand sanitizer in the car). Fast forward to 3/14 and it shut my car off again, wasnt anything new but now I have a trunk full of groceries. For half an hour the device malfunctioned, customer service and the installation and service provider said the machine thought I was drunk. Only to pass me not even 2 minutes later, this whole fiasco of failing and being stranded kept up for over a half hour even though I was only 15 minutes from home, the trip took an hour. I then immediately made an incident report and talked to customer service. It was explained that they could see it was a technical malfunction and that the violation charge would be wiped from my account. Fast forward to 4/29 I went to pay my April calibration charge and I was charged for the device malfunction instead. My incident report was never answered, and even though I was given a whole new device because mine was so buggy, I was still charged and constantly messaged and called about an outstanding balance. **************** keeps sending me in circles saying they cant help but so and so can, transfer to so and so and they say they cant do anything only the other people. I just want to know why my incident report was never replied to, and why Im charged for an obvious device malfunction.. 80$ for absolutely nothing.

  

  Business Response

  Date: 05/02/2024

  Hello, I reviewed your incident report, the notes in your account, and the data log. The device registered positive for alcohol which is why it entered lockout mode. The data shows there may have been a device malfunction, or the positive readings could have been due to alcohol from use of a breath spray, mouthwash, or similar item that contains alcohol. Since the unit was swapped out by our Technician, I have issued a credit to your Smart Start account in the amount of $80.25. 

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my Smart Start bill on April 2 2024 of $90.94. I keep getting texts and it shows on my Smart Start App that I am behind and my payment is past due. I get texts every day. I have tried filing a dispute with Smart Start. I have also e-mailed ********************* directly who told me it was forwarded to the accounting team. This problem still has not been resolved months later. I have credit on my account that is not being applied to future bills as well. I would like this resolved.

  

  Business Response

  Date: 04/26/2024

  Hello, Mr. ******** account shows a credit balance of $45.60. Please contact the credit and collections department to discuss the text messages, the direct number is ************.

  Customer Answer

  Date: 04/26/2024

  Complaint: 21624792
  
  I am rejecting this response because:

  I called Smart Start with the number you provided. 2 different support agents hung up on me. Another got rude and without warning transferred me to be on hold for 30 minutes. She tried telling me that my ***** payment with tax is $92. Well no infact its not because we dont pay that much in taxes in ****. The total payment is $90.94. After being told I was wrong she refused to talk further and transferred me wasting even more of my time.

  Here are the facts: I have never missed a payment and so I do not owe a payment, I have been trying to get this fixed since it first happened. It is made nearly impossible to deal with this company.
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 05/01/2024

  Hello, your account currently shows a $0.00 balance due. Our collections department issued a credit on 4-26-2024 to remove any pending balance due at that time which included the incorrect tax amount collected. We are not able to determine why you continue to receive the text messages about a balance due and understand you have not been able to resolve this with our credit department. We have disabled the text feature in your account so this should stop the incorrect text messaging. 

  Customer Answer

  Date: 05/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************