Customer ReviewsforKubota Tractor Corporation

I had an incident and needed a new cab on my skid steer. I have kubota insurance and my dealer was awesome. They told me they didnt know when I would receive a cab. 3 months and still have no cab. Call the dealer and they said they have tried to get an answer but nothing. I call customer support and get told there is nothing they can do and sorry about my luck. So after buying a brand new skid steer, paying extra for kubota insurance, you get told your business is not important to us and we could care less about you. I cant sell the piece of junk. I cant trade it in and get a new one because with the damaged cab. So I guess only option is to not make payments on it, let them take it back and let someone else deal with it.

I used Kubota credit to buy a new tractor. It was a 60 month loan. The last and final payment was much less than my regular monthly payment. I pay online every month but it would not let me make the balance due payment, only the regular payment which was around ****** more than the balance. After sending 3 separate emails to customer service I decided to make the 30 minute phone call. Only to get an agent that did not try to correct the issue. This was the reason I did not want to over pay them to begin with. It's a shame that a customer made 60 payments on time and then gets shunned by the company. I love my Kubota equipment but their customer service is nothing short of pathetic.

************** will be mailed a payment history and a letter explaining the amount that was owed.  His account is now paid in full.  

We recently purchased an RTV-X1140 utility vehicle. We've had a few issues with unit and have tried working with the dealer we purchased it from after contacting Kubota directly. Kubota's initial response regarding the performance issues was laughable...not our problem...contact the dealer. They took no responsibility. Basically, if you expect this vehicle to go up a hill think again. Even after installing the recommended "work around" of a hand throttle control it still struggles. Ridiculous that Kubota advertises this is as a working vehicle on a ranch...will work great if your ranch is flat. Also, the shifting is difficult at best. Kubota has known of this issue for years and even published a bulletin on how to "work around" this issue as well. The work around works sometimes but for one of the operators in their 80's its next to impossible. That operator basically wants to push this as he calls it "POS" off a cliff. Too bad as the form of this unit is excellent and the convertibility from four to two seats is great as well. Live and learn I guess.

**********************,

We're sorry to hear that you're disappointed with the performance of this RTV-X1140.  If you haven't already, we would recommend that you allow your dealership to inspect the machine to ensure that it's performing as designed.  If that's already been done and you're still unhappy with the performance of the machine, we can only recommend that you reach back out to your dealership for their recommendations on your options moving forward.  If you would like to discuss this situation further, please call us at **************, option 5.  Your case number is 01291537.

Best regards,

Kubota Customer Satisfaction

I had my tractor repaired at Kubota of ******. They made a mistake but tried placing the blame on me. After an extensive transmission repair the tractor failed within an hour of use. When the tractor was returned, they drained the oil then claimed brass filings were found indicating I wore out the clutch pack. I also found several loose and missing bolts, loose linkage and misadjusted linkage. The tractor was taken to their parent facility in Springdale. They found a silicon blob from sealant clogged the relief valve. They also told me the clutch pack was steel not brass. Still after Springdale repaired the tractor a U Joint fell off. Again, they claim it was my fault not theirs. I have plenty of photos, videos and email correspondence to back up my story. Limits on characters used in a review prevent me from sharing the entire story. If you look out there, I assure you the entire story is posted in several places and soon to be detailed on ******* as well. In the I have had to repair my own tractor after 2 dealers failed to return my tractor in a factory condition minus wear. It is shameful a business would operate with such apathy and lack of concern. It used to be a mechanics work was a representation of the dealer and the corporation. Not anymore.Do not buy from Springdale Tractor Group or you may face the same. It has taken me several weeks to get everything back to the way it was built, I still am finding parts and fittings related to the work in unsatisfactory condition. At my age I should not have to rework a warranty or insurance repair.

We appreciate ************************** feedback and have reached out to him in an attempt to resolve his concern.  At this point, it's our understanding that his machine is repaired and should be ready to use.  We would suggest that he use it as he normally would and let us know if he encounters any further issues.

I bought a Kubota baler have had it for 2 ******* now still has warranty the piece of equipment is not holding up. Kubota dealers cant get parts cant figure out what the problem is wont get it fixed in a timely manner no service at all now am forced to go out and buy a different brand just to get my ****** jobs done and my own ****** done so I dont have to buy feed on top of that for my livestock would never recommend anyone buying

I purchased an insurance policy with my kubota excavator and it was for the full 60 months of the loan , I damaged the machine and turned in a claim. This was submitted within a month of the payoff. **** sent me a letter informing me the that the policy would expire on 11/20/23. The denied the claim saying it was paid off early. Now I have no coverage for the damages that I occurred. I still to this day do not have a letter of payoff. After spending hours on the phone with **** and Kubota credit they would not help me. I have purchased several pieces of Kubota products but this will be the last on as I will now change to their competitors. I also reached out to ***** Equipment in ****** ******** and they will not address the issue as well. ***************

Per the election of coverage offered as part of the retail installment contract entered into on 11/20/2018, the customer's insurance policy remained in effect for ****************************************** full.  ************** contract was paid in full early on 10/20/2023 and the insurance was cancelled due to pay off.  The letter received by ********** was auto generated informing him of the upcoming maturity date of 11/20/2023 and cancellation which would have occurred on this maturity date.  However, the pay off occurred prior to the maturity date resulting in the cancellation.  


Upon notification of the payoff, an insurance agent attempted to reach out to ********** on 10/20/2023 to sell an annual policy for continued coverage.  However, ********** never responded to the agent's voice mail.  A claim was subsequently filed on 11/7/2023 with a date of loss of 11/4/2023 after the policy had been canceled resulting in the denial of the claim.  Kubota Credit Corporation would also like to point out that any pay off documentation is sent within 30 days of pay off.

I made a final overpayment to Kubota finance over a month ago, I have called every week sometimes twice a week only to be lied to about my returned payment! DO NOT PURCHASE A KABOTA FROM KABOTA FINANCIAL! I have proof that the check was cashed for ****** and they will not give me when it was mailed or the check number of the returned payment!

KCC has completed its investigation of ******************' review.  We find that a check for the amount in question was mailed to him on September 11th.