Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lakecreast Village Apartments. They resently came up with a mandate of parking permits. I get the letter of the requirement literally a couple days before the deadline. I have my son, whom is on the lease, go into the office personally and get this properly done because he wasn’t successful in doing it online. As he was rushed ,apparently, and not completely shown how to navigate the portal he left under the impression that he received the help he asked for. So Thursday morning I get up rushing out for work and car is gone! I call in to call off or late because I had to figure out what was going on with my vehicle. I come to the conclusion that it was towed. Reason being it wasn’t registered. I ask my son to confirm that he went to the office and he did. I pay for an Uber to get to work because at least I know where my car is and it’s Christmas time so I need to make more money not lose anymore. My son called off to resolve the issue. He went to the office and they immediately say you had the wrong license plate, I’m on the phone with him as he entered the office, I get angry and say that’s a lie that plate came directly from the dealership and I have had that car going on 2 years.. then I hang up the phone because I have to get back to work. My son tells me they then said “you had the wrong sticker in the window” in which there were several stickers at various times in my window including oil changes, permit for work and for another complex parking privileges but he continued to stress besides all of that this should have been confirmed through the license plate ,as the they agreed as well. So when that excuse didn’t fly they go on to say well someone put you in the system but took you out. Long story I was told to park in visitor parking and ultimately towed again 3 days later. Something must be done about this.

• Initial Complaint

  Date:06/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the apartments in October 2020 and upon moving in I was required to pay a $600 security deposit. I moved out on January 31 2021 and was told that I would be receiving my security deposit within 30 days of moving out so I provided a forwarding address. It is now June 21 2022 almost 6 months later and I still have not received my security deposit. I have made many attempts to get in contact with these apartments as far as calling everyday and emailing the managers that I spoke with before only to get no response or when I call to get no answer or the phone hung up in my face. Please assist me with this problem I don't know what to do anymore life is hard and I work hard for my money I have 4 kids and I need my money