ComplaintsforVenterra Realty
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When moving out, my roommate ***** and I were surprised with the charge of $800 on our final statement to replace the entire stove for a minor cosmetic fix on the stove top. We are being asked to replace the entire stove, when we paid a $300 cleaning fee that should have taken care of the cloudy stovetop. I have included a copy of the final statement, as well as a visual of the stovetop that **** has provided. **** is claiming that the stovetop is not able to get buffed out and saying we need to pay to replace the entire stove, as opposed to just the stovetop, due to the stove being on back order, which I am not sure how/why that falls on us that the stovetop is on back order.Initial Complaint
02/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
dispute receiving additional bills from *** ******* **** I fulfilled all financial obligations to *** ******* *** ***** ******** ******** ***** ****** in compliance with my agreed upon rental lease agreement move out procedures. Rental lease period at *** ******* **** ended Saturday, 7/23/23. I chose not to renew lease and complied with move out procedures outlined in lease agreement. On Friday, 7/21/23, *** ******* Mgmt completed final walk through of apartment associated with lease agreement; no damages or violations were noted. Final Bill Balance Owed to ** ******* *** *** ******** ** *** ******* **** in email communication **************************** and in detailed final bill from *** ******* dated 8/24/23 in amount of $78.02 Email communication dated Thursday 8/24/23, 7:28 pm received from **************************** in amount of $78.02, "Final Bill" Tuesday 8/29/23 I personally met with ** ******* **** and was provided with detailed final bill dated 8/24/23. ** ******* **** reviewed detailed final bill with me stated this is Total Amount due in amount of $78.02 was instructed to pay final bill online. Tuesday 8/29/23, 7:43 pm Final Balance Owed to *** ******* paid online in amount of $78.02, fulfilled all-financial obligations to *** ******* Apt as stated in their written documentation. I have bank substantiation that “Final Balance Owed to *** ******* as stated in St Andrews written documentation in the amount of $78.02 was paid to St Andrews Apt. Resolution requested: Requesting a detailed explanation of why additional charges are being assessed five (5) months after compliance with rental lease agreement move out procedures and having paid final bill to *** ******* *** ***** ******** ******** ***** ****** Please provide response in formal letter format and correspondence should be mailed to the following address: **** ****** *** ** ******** ******** ***** *****Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have made numerous attempts to resolve the following with the apartment complex by phone and email to the leasing office and their management company without reply/resolve. 1. Ceiling is open in bedroom due to damage sustained by Hurricane Ian. Remains in disrepair with no response to queries about when repair will be made. This damage was sustained in September, it is now December. 2. Rent not calculated and placed on online payment platform in November until November 21, 2022 despite numerous emails and phone calls. System did not allow payment until amount populated and online payment option made available. I paid rent on November 21, 2022 the very first date that it was available to pay. The leasing office advised they would not charge late fee. Late fee assessed and has not been removed as of December 5, 2022. 3. December 2022- Charged for washer and dryer, though washer and dryer included in package, also assessed an additional fee of $110 for reasons unknown origin the morning of December 5, 2022. The end result is rental and fees charged for November in excess of $1800 with no justification provided and no response to numerous calls and emails. I am hopeful that contacting your agency will result in the dialogue and resolution I have been seeking from the apartment complex and/or their management office. This management company recently acquired the complex and, having had no issues prior to their assuming management, I assumed the issues encountered recently were growing pains on their part as they worked to get established. However, at this point, I am concerned that there seems to now be an issue month after month with little or no response and absolutely no resolve and without intervention my stellar rental history could be placed in jeopardy. Note: It is presently 3:25 pm Eastern Time on Monday, December 5, 2022 and I just attempted to access the payment portal and is unavailable. I am trying to access it to pay fees that I believe are due and correct, however, I will not be paying what has been billed in error.Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was a tenant at this apartment place for the last 13 months. When first leasing it was under different management who were kind and understanding and had different move out requirements than the new management. upon moving out I and the other tenants are being over charged for carpet replacement for three bedrooms, painting, and basic scrubbing and cleaning. Aprox. 1400 dollars for all of the above. Plus 600 in total for November rent through the 6th. I will also state that before signing the lease with old management we had a choice to pay monthly for a deposit or up front We chose the monthly payments of 50 dollars through a third party company called **** And are now being told that those monthly payments don't go towards are deposit at all so there for we are obligated to pay 1400 dollars when infact we atleast should apply our deposit to and only have to pay 900 dollars maximum instead of the 1400 dollars. All of this during two natural disasters.Initial Complaint
10/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am being billed month to month lease rate when I have a valid lease agreement. I have reached out to multiple people within the company to have the issue resolved; with no success. I have been given the run around.Customer response
10/28/2022
Better Business Bureau:
This letter is to inform you that Venterra Realty has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/26/2022 and assigned ID *********
Regards,
Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We've had mold for at least a month but nothing has been done about it. The maintenance man is the one that discovered it when we reported water coming in under our wall from the apartment next door. He said the shower next door was leaking. I told N***** about it when she called about the lease a week later. Still nothing was done. So I put in a maintenance request. Still nothing. My husband and I have both had unexplainable coughs for weeks. Now we know why.
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Customer Complaints Summary
32 total complaints in the last 3 years.
12 complaints closed in the last 12 months.