Reviews

This profile includes reviews for Venterra Realty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Venterra Realty has 19 locations, listed below.

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  Venterra Realty

  20333 Hwy 249, Suite 650 Houston, TX 77070

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  Venterra Realty

  6830 Champion Plaza Drive Houston, TX 77069

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  Venterra Realty

  3333 Luella Boulevard La Porte, TX 77571

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  Venterra Realty

  4201 Fairmont Parkway Pasadena, TX 77504

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  Venterra Realty

  4510 Briar Hollow Place Houston, TX 77027

Review Details

• Review fromFletcher F

  Date: 03/07/2025

  1 star
  This management company is a nightmare and borderline a predatory company. That being said, the leasing team at my complex is amazing, but their hands are tied behind their back in helping residents.
  
  The lease that Venterra uses is beyond absurd. I would go as far as calling it predatory practice in the way they have their current leases. It is nearly impossible to "buy out" a lease without spending 4-5 times your rental amount to buy it out. They also charge "accelerated rent" which basically means once you have "bought out your lease", if no one rents out your unit, you will still owe for the vacancy on the unit until the end of your "bought out" lease term.
  
  If this was the only company left to rent an apartment from, I would rather take a chance on sleeping in a tent. I WOULD NOT advise anyone move into their complexes and if you decide not a listen to my advise I truly hope you consult an attorney before you enter into a lease with them.

• Review fromLove M

  Date: 08/12/2024

  1 star
  Northbridge at Millenia Lake - Venterra Realty
  
  Worst management team I think ive ever had to deal with. No one in there is remotely competent they never seem to know what is going on so they clearly are lacking communication skills and they all seem so miserable everytime you actually ask them to do their job. Been living here for going on 4 years now and honestly they should fire the whole team and start fresh with people who actually know how to run a business. They are always randomly charging fees for no explainable reason or making up new rules and when you ask for proof in the lease or notice letters they can never produce any. They make things up as they go along. I cant wait to leave here will never renew here again and I pray none of you have to come live here. Very petty and immature staff who needs a course on hospitality and basic skills, especially in communication.
  

• Review fromJesse P

  Date: 07/12/2024

  1 star
  The number for corporate is out of service. My unit has been 85 degrees for 3 months. Im active duty and pay 1500 for an apartment I can't live in. I'm tired

• Review fromDavid G

  Date: 07/10/2024

  1 star
  I moved out of The Links in Jacksonville 3 months ago, and it was a dump! I moved in sight unseen, because if I had, I wouldn't have moved there. I had roaches crawling out of the light sockets and squirrels living in the walls, It was like living in a horror house. I was very sick the entire time we lived there.
  
  Can anyone recommend a good lawyer for me to sue them for the adverse health effects I suffered while living there?

• Review fromSusan R

  Date: 04/20/2024

  1 star
  Motto sb Live it Leave it (ASAP)
  I left my upscale apartment thinking Venterra in Orange Park could be comparable was I WRONG !!
  It took almost a month and my attorney’s involved to get all 4 pages of identified issues partially (if that much) resolved from bugs to dirty breezeways, smelly water and a not so pleasant “courtesy”/ regional manager ( the more titles the less fitting for the job this person had) .
  Don’t waste your money or time with Venterra Orange Park as of this review I am still waiting on their corporate office who motto includes honesty, integrity and excellence represented in their lotus flower logo to be demonstrated! Never received a call back, email, snail mail or even carrier pigeon in response!
  I moved my things out having paid movers to move me in and out again having only spent 6 hrs in the apartment due to the overwhelming smell and bugs .
  Venterra failed to accommodate a new move in date so I paid rent to my previous complex to end of my lease due to Venterra’s firm move in date just to attempt to move in to Venterra and get an apartment was dirty, smelled, and had many areas in disrepair… and no mailbox keys !!!
  My new apartment is clean, and the staff upkeeps the apartments and surrounding areas.
  My suggestion to staff at Venterra Orange Park before you try to bluff to your tenants about getting an attorney make sure they don’t already have one ( Mr Basart)!!!!

• Review fromMabel B

  Date: 03/06/2024

  1 star
  This company is unscrupulous. I leased with my husband and was deliberately lied to about the apartment were were getting. Once we were walked over to the apartment on move in day, we immediately let them know that we were in the incorrect unit and this was not the unit that we were promised. They then told us that a 12 month lease for the unit we were originally told we were leasing would be a $20 upcharge. We said that is fine and we will just deal with it. Then, we walked back to the leasing office where we were then told it would be a $300 dollar upcharge instead of what they originally said a few moments before. So, of course we asked to back out of the lease and receive a full refund. We were lied to. We were told we would receive a full refund, because we were only in the apartment for 10 minutes and they apologized to us for ruining everything. I then see that they kept the $400 pet deposit. I reached out to the property manager, Troy, and he said we would get it back. Once we got the pet deposit back, there was still $70 missing from what we paid. I emailed Troy and he said they are prorated charges that still apply. WHat charges? We were in this unit for less than 10 minutes and it's all because of mistakes made by the dishonest staff at Highpark by Venterra in Cypress.THIS IS DISGUSTING. They ruined our move in and made us have to scramble to find another place to live. On top of this, they told us we would receive a full refund and now they keep trying to find ways to steal our money after giving us the worst day ever. This is not how you treat people. I've lived at Cortland and Greystar. They would never treat an innocent person this way. Venterra's character is absolutely disgusting. I want my money back. It is shameful to rob honest, hardworking individuals after you made horrific mistakes that cost them money. Highpark by Venterra should be ashamed. I will never seek to live with a Venterra property again.

• Review fromSarah A

  Date: 09/13/2023

  1 star
  Dishonest and lacks integrity. Charges out of the security deposit for typical wear and tear & expects tenants not to challenge the charges. This included repainting the apartment & “high trafficked areas in the carpets”.
  They charge $120 specifically for cleaning, yet they pay significantly less for the cleaning service. Refuse to supply a list of damages despite my repeated asking. They charged for a “pet treatment” for an assistance animal (this fee would have been paid for by the “pet fees” within the lease) to cover pet cleaning aka pet fur aka more standard wear and tear. Absolutely unwilling to speak with me directly about it.
  Refuse to speak with me on the phone (I’ve called many many times despite their various responses to my reviews that they’d “love to talk”). Then pick up the phone and call me back! Or answer my calls to begin with! They also accidentally forwarded an email to me of them talking badly about me.
  The apartment was dirty, amenities were falling apart, the elevators and garages were non-operational. Homeless people living in the stairwells.
  Truly a business that lacks class & integrity.

• Review fromJames D

  Date: 02/20/2023

  1 star
  Last five years have had a negative mark on my credit report, because Venterra filed to a collection agency fraudulent and bogus and fabricated fees , when it was mutually agreed all fees were current and all issues satisfied. Upon conclusion of the collection issue I will be sending a letter of demand to satisfy the damages incurred by them to me and hence a law suit!

  Venterra Realty

  Date: 02/21/2023

  Thank you for reaching out! So that I can look into this for you, please let me know which Venterra property you lived at and the full name listed on your lease contract. You can contact us via email at [email protected] with the requested information.
  
  Venterra Customer Success Team,
  [email protected]