Business Profile

Churches

Jericho Share

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Churches.

This business has 3 alerts

Pattern of Complaints

Read all 3 alerts

Complaints

This profile includes complaints for Jericho Share's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to reach anyone at the company to cancel my policy. And I have come to realize that this operation might be a scam. I would like to be compensated for the most recent payments that they took from my bank account during this time when I have been unable to cancel my policy. But ultimately I just want confirmation that my policy is canceled and that they will not continue to bill me. I am going to block any further attempts to withdraw from my account through my bank. But my concern is somehow ending up in collections through Jericho Share when they are no longer able to get payments directly. I would also just hope to make anyone else aware that this business may be fraudulent. My credit card company stopped allowing transactions with Jericho Share for a blanket concern of fraud but I continued my business with them for convenience but through online review I am coming to realize the whole thing might be a scam. Luckily I did not need them for coverage at all in my 3 years with the health share network. I have only the regret of paying money month after month to a fraudulent, so called community of individuals and families inspiring ***** and compassion. But Im finding out now I could have been completely out of luck if I did need to call on them as Im sure many have found out the hard way. Please help me make and then break any further contact with this business.
Business Response
Date: 04/21/2025
Hello:
According to our records the plan was canceled on 03-31-2025 per your email request that same day. We emailed you right back, confirmed the cancellation and stated that no payments would be taken going forward. The last payment taken was on 02-28-2025 prior to your cancellation request. This was the first communication we received from you regarding this issue.
Upon receiving the cancellation confirmation email, you emailed us again asking who told us to cancel this plan as you never contacted Jericho Share but still wanted to cancel the plans. We are the same organization you emailed both times.
Please note that you have contacted us 8 times prior via phone reviewing payment, billing, benefit upgrades, etc over the years. That contact information has not changed.
On 3-27-2025 we honored your banks request for your last payment to be refunded in full. This was refunded to your account 4 days prior to you contacting us and filing the BBB complaint.
We have cancelled your plan,you will no longer be billed, and we have refunded you in full per your request. We wish you continued good health in the future as we consider this matter resolved. We respectfully ask that you respond back to this confirmation as satisfied as all requests have been honored.
Thank you
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 5, 2022, I engaged with Jericho Share (****************) under the belief that I was enrolling in a legitimate health insurance plan. However, I later realized that I was unknowingly becoming a member of a healthcare sharing ministry, which operates differently from traditional health insurance. My membership was auto-renewed, and I was told I could cancel after six months.Due to a long-term health issue, I only recently became aware that this group has been charging me approximately $500 per month since my enrollment.This past week, I attempted to contact Jericho Share multiple times via email, phone, and their website, but I have been unable to reach them.I emailed ************************* and they responded asking me to call ************** or to cancel via my member profile. However, when I call, the line drops as soon as I am transferred to an agent.I attempted to access my member profile at ***************************************************************, but I have been blocked from logging in.They claim they called my US number ****************), which I haven't used since August 2022.Additionally, I discovered several discrepancies in my account information, including:Misspelling of my name (******* ******** e ***** instead of ******* ******** e *****).A different email on file *********************** despite never changing it.They have emailed my correct address four times before, making this suspicious.I moved to ****** in August 2022 and then to the ** in February 2023, where I have repeatedly tried to cancel but received no resolution.I am currently working with my bank to block further payments and dispute these charges.This company has made it impossible for me to cancel, access my account, or correct my personal information. I believe they are engaging in fraudulent billing practices and request immediate assistance in investigating this matter and recovering unauthorized funds.
Business Response
Date: 04/25/2025
****PLEASE SEE ATTACHED*****
Initial Complaint
Date:07/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was "insured" by this company from February through June (inclusive) 2023.I had emergency room services June 1, 2023.They never paid the hospital the $1300 They have made multiple telephone promises to "escalate" it.
Business Response
Date: 08/08/2024
Thank you for bringing this to our attention, your account is currently under review. A representative will reach out to you with an update regarding your medical needs.
Customer Answer
Date: 08/08/2024
I spoke to a "*****" last week on the phone.
She was very vague about everything and could not explain the state of my claims.
She promised to send me by email "within 24 to 48 hours" documentation on the current state of claims.
Needless to say, I have not received any response. Having "escalated" these issues three times, not once have I received any response by email or US mail.
No, I do not consider this closed. I have not received satisfaction.

Business Response
Date: 08/16/2024
Our commitment to providing excellent service remains unwavering, and we are dedicated to ensuring that all of our members have a positive experience with our products/services. Therefore, we would like to offer a refund of your monthly contributions.
Customer Answer
Date: 08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
As clarity has been distinctly lacking in this entire matter, I will not accept any ambiguous offer.
Moneys I have paid to Jericho Share:
2023-01-23   $518.90
2023-02-24   $393.00
2023-03-29   $393.00
2023-04-27   $393.00
2023-05-28   $393.00
---------- --------
Total       $2090.90
I WILL accept full payment of two thousand, ninety dollars and ninety cents.

Business Response
Date: 08/27/2024
Upon review of your account, we see you were enrolled through a third-party producer and your concerns will be reviewed by the agency. Moreover, our records indicate you have a total of $2,094.50 in monthly contributions which includes the enrollment fee. After careful consideration, a full refund of your monthly contributions has been granted. An email has been sent to ******************** The email contains detailed instructions regarding your refund. Once we have received the required information to process your refund, a check will be mailed to the address on file. We apologize for any inconvenience you may have experienced in the delay of this information. We hope that this resolves the issue to your satisfaction
Customer Answer
Date: 09/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I have received by email "Refund and Release Agreement". Part of it seem straight forward. Section 6 does not.
6. Refund of Overpayment. Pyhel agrees that she will not contest with her bank, credit
cardcompany, or other financial institution any charges made by ************* and/or its affiliates. If Pyhel receives a
credit back from her bank, credit card company, or other financial institution for any charges made by *************
and/or its affiliates, ***** shall immediately return to *** Community a dollar amount equal to that of the credit
received. Pyhel shall be considered in default should she fail to return the applicable dollar amount to ************* within
7 days from the receipt of the credit back from ************ credit card company, or other financial institution. Pyhel
represents that to date, she has not received any credits back from her bank, credit card company, or other financial
institution for any charges made by ************* and/or its affiliates.
That seems to say that *** has the right to withdraw any payments issued to my bank that they may deem to be "overpayments", possibly including the settlement payment of $2,094.50
If the ******* BBS has any insight into this matter, I would appreciate it.
Thank you,

Business Response
Date: 09/13/2024
Thank you for bringing this matter to our attention. We have emailed the member directly to provide the requested explanation to her concerns.
Customer Answer
Date: 09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I do not accept the language of section 6 quoted previously.
I will not allow *** to withdraw any monies from any account of mine for any reason.
This "overpayment" clause seems to be entirely specious.
If JHS is earnestly interested in resolving this they can mail me a paper check. When that check is cleared the matter is settled.

Regards,
****** *****

Business Response
Date: 10/03/2024
We appreciate your patience and understanding. A full refund has been issued and a check has been mailed to the address on file. Thank you for giving us the opportunity to provide a resolution to your concerns.
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

That sounds promising, but this issue is not resolved until I receive the check and it is honored by my bank.

Regards,

Business Response
Date: 10/08/2024
Thank you for bringing this to our attention. Check number 4820 was issued and mailed to the address on file on September 20, 2024.
Initial Complaint
Date:06/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was insured with Jericho Share 4-15-22. They're supposed to pay the remaining balance of $1,379.26 that's owed to ************************ here in *****, Mi. I've spoken with them several times & ************************ has as well. Jericho Share confirmed that I was insured during time of surgery to fax over information and they will get it handled but they're not! I don't appreciate this! Do right and pay what you're supposed to!
Business Response
Date: 06/18/2024
Thank you for bringing this to our attention. As a friendly reminder, Jericho Share is a non-profit **************************** (HCSM). The members of Jericho Share voluntarily share in each others eligible medical needs based on the acceptance of the Member Information Guide (MIG) and the Statement of Religious and Ethical Beliefs. Any program or offering from Jericho Share should not be considered a substitute for an insurance policy. We have escalated your request for assistance, please allow three to five business days for an update regarding your medical needs.
Customer Answer
Date: 06/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I had two different insurances and what those two didn't pay Jericho was supposed to pay. Before I signed up for this secondary insurance, I asked the process for everything and I don't appreciate you trying to scam me. ************************ talked to you guys as well. with me on the phone. You said to have her fax paperwork and you'd get it handled. It's not handled and stop making excuses.
Business Response
Date: 08/22/2024
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went through Kansas state connect for health Jericho insurance called me back I explained I needed health insurance they told me they were affiliated with ******************. I payed over ****** a month for almost 3 years when I became ill they refused to cover anything. They gave me run around transferring my calls only to get disconnected. I want all my money back
Business Response
Date: 04/25/2024
Thank you for bringing this to our attention. We are currently reviewing your account. Please allow three to five business days for an update regarding your request.
Customer Answer
Date: 04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer Answer
Date: 06/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

We want our money back that was a fraudulent company that we paid over $10,000 and never got any kind of health insurance. We want our money back.
Sent from my iPhone

Business Response
Date: 07/05/2024
Your account is currently under review and we apologize for any inconvenience this may have caused. We understand the importance of providing you with a resolution to your concerns and thank you for your patience.
Customer Answer
Date: 07/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Customer Answer
Date: 07/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]
We have answered back several times we want a refund of ******* dollars they falsely represented themselves as part of ***************** which they are not and the never once payed a dime for any of healthcare all the while taking ****** a month out of our checking account
Sent from my iPhone

Regards,

Business Response
Date: 07/23/2024
Thank you for bringing this to our attention. We have completed our investigation and your request for a refund has been granted. An email has been sent with the details of your refund request. Once you have confirmed your mailing address a check will be issued. If you have any questions or concerns, please contact us at *******************************************************************.
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bills from 2022 and the beginning of 2023 that are in collections with interest because Jericho Share will not make the contributions they agreed to when we signed on. They threw out my bills several times and gave me a different excuse every time I asked why nothing was contributed yet. I finally got Jorge ***** from the processing departing to help me via email so that I could get the "correct" claim forms to them and processed. He just stopped responding. I then got Douglas ****** to help me via email and after a lot of back and forth he informs me that upper management is trying figure out how to proceed. When I ask for an update I find out he's blocked me. I owe $30,000 from my pregnancy and child birth. I only used providers they specifically told me they worked with but on the one contribution of $2k that they did make, they informed me that I had maxed out on contributions from them. Jericho Share lied to us when we signed up, telling us we had a $2k deductible per year.
Business Response
Date: 12/29/2023
Thank you for your patience, as we are actively working to provide a resolution to your concerns. We will have an additional update regarding your account by January 04,2024.
Initial Complaint
Date:12/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After visiting the health care marketplace for a policy for my 18 yo son, I received a call from someone claiming to represent the marketplace. This individual went over our needs. He suggested ******************** and said it was a PPO that was superior to the previous program we had. He checked every one of our providers and he said they were all a part of the plan. Specifically I wanted a plan that would cover my sons wisdom teeth extraction. He looked at the provider and told me that after 30 days the procedure would be covered in full. I signed up for the policy. After several months and over $1000 in payments we still had no proof of coverage. Our appointment for teeth extraction came and went. I called the ***************************** to see if they could help me. They found a number for me to call. Once I did, the *** **** assured me we were covered. When we did receive our cards, they were universally unrecognized. Our providers who contacted them were told the coverage didnt apply.When I realized nothing was covered and everything we were told when selecting this policy was false, I contacted *** to cancel the policy. I followed up in writing and copied the ***************************** to keep them in the loop. Five months later, they were still extracting monthly fees from my bank account. When I called again, the same JHS **** ******, told me they hadnt received notice from us and that we were ineligible for a refund.I then wrote another letter to *** reconfirming our desire to cancel, wrote both the ***************************** and the local BBB office to alert them to this fraudulent company and finally notified my bank of this fraud. They advised to cancel my debit card and I did. After nearly $5000, we received zero value from *** Community. It is not health coverage. They used misrepresentation to get my money and to try to keep us engaged. They are a fraud. I will be reporting them to the ** of both TX and OK.
Business Response
Date: 12/21/2023
After a thorough review, we are unable to locate your account based on the information provided. For us to effectively address your concerns and provide a resolution, we kindly request that you provide us with some pertinent account information. Please provide us with the following information:

1.   Member ID
2.   Full name of the primary account holder
3.   Contact phone number

We appreciate your assistance. If you have any question or concerns, you may contact us at *******************************************************************.
Initial Complaint
Date:11/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jericho has taken money from my debit card without my permission, I never have had an account with them, when I try to straighten it out & tell them they had no right & these charges are fraudulent I just get a big run around, This complaint & my complaint I just filed about BlackHawk go together. They have out right stolen from me with different names/numbers on an account they say I had.
Business Response
Date: 12/08/2023
After a thorough review, we are unable to locate your account based on the information provided. For us to effectively address your concerns and provide a resolution, we kindly request that you provide us with some pertinent account information. Please provide us with the following information:

1.   Member ID
2.   Full name of the primary account holder
3.   Contact phone number

We appreciate your assistance. If you have any question or concerns, you may contact us at [email protected].
Customer Answer
Date: 12/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I am unable to provide a member ID or account number, as I said I never opened an account, however someone used my card number to pay you. My name is Brian *******, Phone is 715-********. When I contacted the number on your site I was told that Yes I have an account through Jericho, money taken from my bank proves someone fraudulently stole money from me. The number you provide on your site deals with many different companies.
Thank you
Brian

Business Response
Date: 12/21/2023
Thank you for your patience, as we are actively working to provide a resolution to your concerns. We will have an additional update regarding your account by December 27,2023.
Customer Answer
Date: 01/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
It is already past the December 27th timeline you said you would have this taken care of.

[Provide details of why you are not satisfied with this resolution.]

Regards,
Brian

Business Response
Date: 01/19/2024
Thank you for your patience, as we are actively working to provide a resolution to your concerns. Please submit any proof-of-payment to [email protected]. We understand the importance of providing you with a resolution and as want to ensure you we take concerns like yours very seriously.
Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I have provided the necessary proof of payment (fraudulent money taken from my account) document from my Bank to [email protected] as requested, ( document attached). I have not received a refund or response from this company, The only way to resolve this complaint is to reimburse the money stolen from me.
Regards,
Brian

Business Response
Date: 02/22/2024
A refund has been issued to the account on file. We apologize for any inconvenience this may have caused.
Customer Answer
Date: 02/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

I have been reimbursed half of the total money taken from me by healthpro/Jericho.
Thank you
Initial Complaint
Date:04/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last May I received phone calls to buy health insurance plans after applying in the marketplace. I received a phone call giving me a quote for health insurance. I was signed up for a **** ***** **** *** plan. I was told that I was purchasing a Health insurance plan and mostly every visit would be covered with a small deductible. Emergency visits at 70%.. My card stated this is not insurance and I called to ask them about this and they persuaded me to believe that this was a health insurance plan. After several visits to the doctor and months of trying to to get my office visits covered I later found out that this was not a plan and they were covering nothing. Jericho share is fraud they took my money for 8 months and covered nothing. I purchased a plan for five people costing around $600 per month with nothing covered it was a complete scam. I will be filing a lawsuit against this company I have stacks of medical bills that remain with no insurance.
Business Response
Date: 04/21/2023
Hello,
Thank you for bringing this matter to our attention. An account specialist will contact you in 24 - 48 hours to resolve any outstanding issues you may be having.
Thank you.
Business Response
Date: 05/24/2023
We acknowledge Ms. ******** feedback on our response. Despite our efforts, it seems that the resolution provided was not to Ms. ******** satisfaction. We kindly request the BBB to close this complaint as "Answered," as we have provided our final response directly. We have made sincere efforts to address Ms. ******** complaint, and have shared in her Needs at 70%, as stated in her complaint. We appreciate the BBB's impartiality and attention to this matter.
Customer Answer
Date: 06/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.

No one has contacted be back after was told i would receive a call back with a new possible solution.

Regards,

Customer Answer
Date: 10/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.

Originally I spoke to Tia x555162 . Currently disconnected. She was handling the case. She never sent me the paid bills as she told me she would. She told me all the bills had been paid and i would be refunded $2800 towards premiums. I paid $4800 total in premiums for insurance i never had. I just recieved a $1175 dental bill that was supposed to be covered after i paid my portion i had a zero balance when i left the dental office. I called the dentist office today regarding the bill they told it was rejected several times since 11/2022. I called Jericho share today and told they can not pay it because they never recieved it and because i was already refunded a portion of my premiums. I am still stuck with an $1175 bill that i was told i have coverage for. This Company is a complete scam I will be going to the ** ******** ********

Regards,

Business Response
Date: 10/13/2023
We apologize for any inconvenience this has caused. This has been resolved with the consumer and a refund was issued on July 28,2023. The refund receipt(s) have been resent to Ms.******** email we have on file on October 13,2023.
Initial Complaint
Date:11/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2022 I needed to get coverage for myself and my son.I started with the state number for BC/BS. Because it was not during open enrollment BC/BS redircted me to what I was told was the best coverage I could get at the time. It has cost me $351 a month for the past 5 months.I never received an enrollment packet or any information that explained the program and my benefits. I probably should have been more proactive. But I had help from a family member who was familiar with insurance. Even this person did not pick up on the fradulent nature of this company. I've paid for the past 5 months and thankfully I've not had to use it until this past week. I tried ot use this "supposed coverage " at 2 different providers. At that time I was told "THIS IS NOT HEALTH INSURANCE" and I could not even be seen at my local Urgent Care. I now have to find "REAL" health insurance and have cancelled this fradulant program. At no time when I was signing up for this policy was I told it was a member share program. It was billed as coverage that had no co-pay, no deductable and was accepted at all providers"like BC/BS would be". All of which is FALSE, making this program unusable. I want help getting my 5 months of premiums backtotataling $1828.60, which is 5 months of premiums and the inital $90 enrollment (ie. membership ) fee I have cancelled this policy. After reading the notes on the BBB web site I'm afraid how my cancellation is going to play out. I am requesting help in getting my all my money, $1828 back. I paid for 5 months with the security that myself and my son had the necesary coverage. Only to find out it was not as advertised.
Business Response
Date: 11/22/2022
Hello,

Thank you for brining this matter to our attention. An account specialist will contact you in 24 - 48 hours to resolve any outstanding issues you may be having.

Thank you.
Customer Answer
Date: 11/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have not been contacted by the company on this matter and nothing has been to resolve the issue.

Business Response
Date: 12/09/2022
On 12/08/2022, we attempted to contact the member via phone to advise Mr. ********* of the refund of his last 2 contributions for a total of $703.80. We will send a formal response with the refund receipts attached to the member. We now consider this matter resolved. If Mr. ********* has any additional questions, He may contact us at [email protected].

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 3 alerts

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Jericho Share is NOT a BBB Accredited Business.