ComplaintsforJericho Share

Churches

Current Alerts For This Business

There are 3 alerts for this business. See all alerts

Pattern of Complaint:

Since October of 2021, The BBB of Houston & South Texas has received numerous complaints and customer reviews against Jericho Share that exhibit the following pattern:

It has been alleged that Jerico Shares utilizes deceptive and unethical sales practices by misrepresenting their product as actual insurance. Two recent consumers alleged the following in their complaint: "I purchased what I was told was an Aetna health plan from this company." "The representative, presented it as being comparable to an Aetna PPO package. She never once mentioned it NOT being actual insurance "

Additionally, consumers allege they are being charged after cancellation request are processed, many of them report they cancelled their credit/debit cards to prevent further withdraws.

The business response for the complaint forwarded to the company state: We received a complaint filed by the Member. Thank you for providing us with an opportunity to address the Member’s concerns. We understand the importance of providing your office and the member with insight and a resolution. To protect the Member’ PHI and PII, we have contacted the member directly to discuss this complaint. We are working very diligently to investigate this complaint thoroughly.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
12/16/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have bills from 2022 and the beginning of 2023 that are in collections with interest because Jericho Share will not make the contributions they agreed to when we signed on. They threw out my bills several times and gave me a different excuse every time I asked why nothing was contributed yet. I finally got Jorge ***** from the processing departing to help me via email so that I could get the "correct" claim forms to them and processed. He just stopped responding. I then got Douglas ****** to help me via email and after a lot of back and forth he informs me that upper management is trying figure out how to proceed. When I ask for an update I find out he's blocked me. I owe $30,000 from my pregnancy and child birth. I only used providers they specifically told me they worked with but on the one contribution of $2k that they did make, they informed me that I had maxed out on contributions from them. Jericho Share lied to us when we signed up, telling us we had a $2k deductible per year.
Business response
12/29/2023
Thank you for your patience, as we are actively working to provide a resolution to your concerns. We will have an additional update regarding your account by January 04,2024.
Initial Complaint
04/19/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last May I received phone calls to buy health insurance plans after applying in the marketplace. I received a phone call giving me a quote for health insurance. I was signed up for a **** ***** **** *** plan. I was told that I was purchasing a Health insurance plan and mostly every visit would be covered with a small deductible. Emergency visits at 70%.. My card stated this is not insurance and I called to ask them about this and they persuaded me to believe that this was a health insurance plan. After several visits to the doctor and months of trying to to get my office visits covered I later found out that this was not a plan and they were covering nothing. Jericho share is fraud they took my money for 8 months and covered nothing. I purchased a plan for five people costing around $600 per month with nothing covered it was a complete scam. I will be filing a lawsuit against this company I have stacks of medical bills that remain with no insurance.
Business response
04/21/2023
Hello,
Thank you for bringing this matter to our attention. An account specialist will contact you in 24 - 48 hours to resolve any outstanding issues you may be having.
Thank you.
Business response
05/24/2023
We acknowledge Ms. ******** feedback on our response. Despite our efforts, it seems that the resolution provided was not to Ms. ******** satisfaction. We kindly request the BBB to close this complaint as "Answered," as we have provided our final response directly. We have made sincere efforts to address Ms. ******** complaint, and have shared in her Needs at 70%, as stated in her complaint. We appreciate the BBB's impartiality and attention to this matter.
Customer response
06/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.

No one has contacted be back after was told i would receive a call back with a new possible solution.

Regards,

Customer response
10/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.

Originally I spoke to Tia x555162 . Currently disconnected. She was handling the case. She never sent me the paid bills as she told me she would. She told me all the bills had been paid and i would be refunded $2800 towards premiums. I paid $4800 total in premiums for insurance i never had. I just recieved a $1175 dental bill that was supposed to be covered after i paid my portion i had a zero balance when i left the dental office. I called the dentist office today regarding the bill they told it was rejected several times since 11/2022. I called Jericho share today and told they can not pay it because they never recieved it and because i was already refunded a portion of my premiums. I am still stuck with an $1175 bill that i was told i have coverage for. This Company is a complete scam I will be going to the ** ******** ********

Regards,

Business response
10/13/2023
We apologize for any inconvenience this has caused. This has been resolved with the consumer and a refund was issued on July 28,2023. The refund receipt(s) have been resent to Ms.******** email we have on file on October 13,2023.
Initial Complaint
11/22/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In June 2022 I needed to get coverage for myself and my son.I started with the state number for BC/BS. Because it was not during open enrollment BC/BS redircted me to what I was told was the best coverage I could get at the time. It has cost me $351 a month for the past 5 months.I never received an enrollment packet or any information that explained the program and my benefits. I probably should have been more proactive. But I had help from a family member who was familiar with insurance. Even this person did not pick up on the fradulent nature of this company. I've paid for the past 5 months and thankfully I've not had to use it until this past week. I tried ot use this "supposed coverage " at 2 different providers. At that time I was told "THIS IS NOT HEALTH INSURANCE" and I could not even be seen at my local Urgent Care. I now have to find "REAL" health insurance and have cancelled this fradulant program. At no time when I was signing up for this policy was I told it was a member share program. It was billed as coverage that had no co-pay, no deductable and was accepted at all providers"like BC/BS would be". All of which is FALSE, making this program unusable. I want help getting my 5 months of premiums backtotataling $1828.60, which is 5 months of premiums and the inital $90 enrollment (ie. membership ) fee I have cancelled this policy. After reading the notes on the BBB web site I'm afraid how my cancellation is going to play out. I am requesting help in getting my all my money, $1828 back. I paid for 5 months with the security that myself and my son had the necesary coverage. Only to find out it was not as advertised.
Business response
11/22/2022
Hello,

Thank you for brining this matter to our attention. An account specialist will contact you in 24 - 48 hours to resolve any outstanding issues you may be having.

Thank you.
Customer response
11/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have not been contacted by the company on this matter and nothing has been to resolve the issue.

Business response
12/09/2022
On 12/08/2022, we attempted to contact the member via phone to advise Mr. ********* of the refund of his last 2 contributions for a total of $703.80. We will send a formal response with the refund receipts attached to the member. We now consider this matter resolved. If Mr. ********* has any additional questions, He may contact us at [email protected].
Initial Complaint
11/08/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We were seeking insurance coverage comparable to commercial insurance, ****. The representative who called us was : K**** A**** : *** *** **** The rep went through all the coverage in detail and it was the same coverage as we were getting with ****. We pay 1900 dollars per month towards the coverage that started June 2022. We now have a bill for 5000 dollars for a emergency room visit (which is should be fully covered) that they say is my responsibility as I do not have coverage for the same. This is contradictory to what was promised to us as benefit I called the company & all I was told was the manager is not available and to email. No rep could explain my benefits. They repeated what was on my statement.
Business response
11/21/2022
Hello,

Thank you for brining this matter to our attention. An account specialist will contact you in 24 - 48 hours to resolve any outstanding issues you may be having.

Thank you,
Initial Complaint
10/31/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
this company is a total fraud, they tell you that this is health coverage and you pay hundred of dollars a month and it barely covers anything. I was lied to over the phone just so they can make a sale. customer service also tells you this is not covered and that is not covered when in the first place they said it covers all doctors visits etc. I was told it had hospitalization and then come to find out it is not. so what exactly did I pay 700 a month for ???absolutely nothing at all. Its the biggest scam I have ever seen. I have bills from all over because of their fraudulence. also you call and they tell you a doctor is in network, then you call the doctors office and they say we do not participate in this plan. something is very wrong with this picture here, I will send documents when my I receive a return email
Business response
10/31/2022
Thank you for escalating your concerns to us via the Better Business Bureau (BBB). Your questions, inquiries and grievances are important to us, and we look forward to providing you with insight and a resolution.
We would like to confirm receipt of your complaint and reassure you that we not only read the details of your complaint, but we are thoroughly reviewing your account. Once our investigation has been completed, a response letter will be issued directly to you via mail or email. In doing so, we can safeguard your protected health information (PHI) appropriately. In the meantime, if you have any questions or concerns, you may also reach out to us via email at [email protected].
Initial Complaint
10/14/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 7/27/22 I was mislead into buying health coverage that wasn’t actual “health coverage”. When I needed a member ID to use at a medical office I was told they couldn’t provide it due to me not knowing the address they had on file. I was told I would receive a full refund and the following day I called in and they told me no refund could be givin’ out.
Business response
10/17/2022
Thank you for escalating your concerns to us via the Better Business Bureau (BBB). Your questions, inquiries and grievances are important to us, and we look forward to providing you with insight and a resolution.
We would like to confirm receipt of your complaint and reassure you that we not only read the details of your complaint, but we are thoroughly reviewing your account. Once our investigation has been completed, a response letter will be issued directly to you via mail or email. In doing so, we can safeguard your protected health information (PHI) appropriately. In the meantime, if you have any questions or concerns, you may also reach out to us via email at f******************************.
Initial Complaint
10/11/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 11, 2022, I called to get health insurance information for myself. I am on MEDICARE and on very limited resources. I was scheduled for facial surgery in August to repair infections that had developed from a prior car accident that happened 22 years ago. I didn't realize that the number I called was for the O**** Care hotline. I thought I was actually getting information for health insurance. I explained my situation to the representative and he told me he could get me into a plan that would take effect August 1st and would cover my surgery after the 1st of September. I was on the phone with him about an hour as he went through my physicians and hospital to verify that they would be covered. My surgery had to be put off and is now scheduled for this Thursday, October 13. I was told because of the serious nature of the procedure that I would need to pay $376.90 on July 11 which was an increase in premium plus processing fee. I would then have 2 additional payments of $252.90 on August 28 and September 28. A reduced premium would then begin in October. which I have not received any informatin on that amount. With Medicare my surgery cost would be around $50 as I understood it. As of this date Jerico has paid nothing on doctors or prescriptions. I feel that I have paid nearly $900 for nothing. I called today and talked to a Jenea Williams who told me she would research it out and get back to me. I have never received anything from the company except a card. I do not recall being told that I had 30 days to request a refund. I have received no benefit from this comapny and what my money back. I have to pay the surgeon and the hospital upfront for my upcoming surgery. I don't have alot of confidence from other complaints that I have seen filed with the BBB. I have discovered that my surgeon will not accept Jerico because of not being paid in the past.
Business response
10/12/2022
Thank you for escalating your concerns to us via the Better Business Bureau (BBB). Your questions, inquiries and grievances are important to us, and we look forward to providing you with insight and a resolution.
We would like to confirm receipt of your complaint and reassure you that we not only read the details of your complaint, but we are thoroughly reviewing your account. Once our investigation has been completed, a response letter will be issued directly to you via mail or email. In doing so, we can safeguard your protected health information (PHI) appropriately. In the meantime, if you have any questions or concerns, you may also reach out to us via email at [email protected].
Initial Complaint
09/14/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told I was buying a EOP health insurance product for $600/mo for myself (53y/o F, nonsmoker) and my daughter (6y/o). What I received was NOT insurance. Jericho Share is a rip off that doesn't even cover medication and isn't accepted anywhere. On the card it calls itself a 'health care sharing ministry'.
Business response
09/15/2022
Thank you for escalating your concerns to us via the Better Business Bureau (BBB). Your questions, inquiries and grievances are important to us, and we look forward to providing you with insight and a resolution.
We would like to confirm receipt of your complaint and reassure you that we not only read the details of your complaint, but we are thoroughly reviewing your account. Once our investigation has been completed, a response letter will be issued directly to you via mail or email. In doing so, we can safeguard your protected health information (PHI) appropriately. In the meantime, if you have any questions or concerns, you may also reach out to us via email at [email protected].
Customer response
09/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 18025492, and have determined that this proposed action would not resolve my complaint.

I does not address their practice of false claims that I was purchasing a EPO insurance policy.
It does not address future change in practices.
It only says, we'll look into it.
Meanwhile they will continue to fraud others.

Regards,

S**** B***

Business response
09/23/2022
We reached out to the member on 09/20/2022 to clarify her desired resolution. She has not responded to our email. The member does not have any medical needs on file, and the members program is still active. Please provide a specific desired resolution.
Initial Complaint
09/14/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business presented itself as insurance. I am being billed and none of my providers ever heard of this insurance. When you go to the website, it is showing that it is NOT insurance. This is a scam. I have requested cancellation numerous times & they refuse. My member ID # is C*******. Effective 6/15/22. Name: S***** J****.
Business response
09/14/2022
Thank you for escalating your concerns to us via the Better Business Bureau (BBB). Your questions, inquiries and grievances are important to us, and we look forward to providing you with insight and a resolution.
We would like to confirm receipt of your complaint and reassure you that we not only read the details of your complaint, but we are thoroughly reviewing your account. Once our investigation has been completed, a response letter will be issued directly to you via mail or email. In doing so, we can safeguard your protected health information (PHI) appropriately. In the meantime, if you have any questions or concerns, you may also reach out to us via email at [email protected].
Initial Complaint
09/07/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had called late July 2022 to have my account cancelled with Jericho Share. I only wanted coverage through the end of August. On September 2nd, 2022, my bank account was charged for a monthly payment. I called Jericho Share billing department and was refunded my money, and was sent an invoice showing the refund, along with a member cancellation notice. On September 4th, my account was refunded. Then, on Tuesday, September 6th, 2022, my account was again charged for $400, after my cancellation was granted. Copies of cancellation and refund invoice are attached. I am seeking to be refunded $363.90, which was taken from my account on 9/6/22.
Business response
09/08/2022
We received a complaint filed by the Member. Thank you for providing us with an opportunity to address the Member’s concerns. We understand the importance of providing your office and the member with insight and a resolution. To protect the Member’ PHI and PII, we have contacted the member directly to discuss this complaint. We are working very diligently to investigate this complaint thoroughly. A supplemental response will be issued to you via this portal once we have concluded our investigation.
Customer response
09/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]
I have not yet been contacted by Jericho Share. I contacted them on 9/7/22 and spoke to a billing representative. I found out that after I received the letter of termination (attached to compliant) and the refund of (413.90) also attached to the original complaint, that someone at Jericho Share duplicated all the information on my account and opened a secondary account. The only difference was that my name was changed, but all of the account and credit card information was duplicated, allowing them to still charge my account in the amount of $363.90. The information coming from my account was from the same billing entity **********************. I did not authorize any secondary account to be opened. The name of the first representative I spoke to regarding refunding me the 413.90 was named John. I believe that he was upset with me and possibly created this secondary account out of spite. I do have an open ticket with Jericho Share in regards to this entire matter. It is E-******.
Thank you for looking into this matter.

Regards,

Business response
09/21/2022
A detailed review of your account revealed that you had two (2) active accounts with duplicate eligibility. While you do not have any medical needs on file, our records indicate that you contacted the Member Services Department to cancel your program on September 02, 2022, for account ********. A refund of $413.90 was issued to the account ending in 0196 on September 02, 2022. Your secondary account ******** was located on September 08, 2022. A full refund of your monthly contributions and enrollment fee of $762.80. The refund request was escalated on September 08, 2022, and a refund of $762.80 was issued to the account ending in 0196 on September 08, 2022.
Customer response
10/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Current Alerts For This Business

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Customer response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary